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“Very nice stay very nice staff”

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Golden Sun Suites Hotel
Ranked #14 of 607 Hotels in Hanoi
Certificate of Excellence
Reviewed 24 February 2014

Awesome hotel!! Great staff! Rooms were very nice overall 5 star experience! They helped us book our Halong bay trip and we had an awesome Halong trip. If you are coming through Hanoi I highly recommend this hotel.

Stayed: February 2014, travelled with friends
1  Thank vans406
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded 23 March 2014

Dear Mr. Vans406,
Greeting from Golden Sun Suites Hotel, Hanoi.

Thank you for the wonderful feedback! It’s a pleasure to know that you enjoyed your recent stay with us especially satified with our Travel desk to book the Halong bay trip. We do hope that after seeing your great recommendation, we would have more chances to serve more guests in Golden Sun Suites Hotel.

We certainly look forward to welcoming the both of you back again soon!

Warm regards,

Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,370 - 1,376 of 1,993 reviews

Reviewed 20 February 2014

This was a great hotel in a great location. The rooms were spotlessly clean as was the large ensuite bathroom, that had a great shower. TV and Wi-Fi in the room, and air con and a safe.
Breakfast was great, plenty of choices of fruit cereals bread, including a cooked option if you wanted it.
The location is right in the middle of the old quarter a short walk to all the main sights.
Fantastic value for money, far exceeding European standards in this price catergory.

Room Tip: This is not a particularly noisy area, so I don't think room location is relevant
See more room tips
  • Stayed: February 2014, travelled with friends
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Thank Murray A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded 24 February 2014

Dear Murray A,

Greeting from Golden Sun Suites Hotel, Hanoi.

We sincerely thank you for taking the time to write a review on TripAdvisor about our hotel. We are delighted to hear that you enjoyed your stay with us with hotel facilities, our breakfast and services.
Thank you for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion!

Kind regards,
Anna
Customer Care Team
"We Care About You, We Care About Your Trip"

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2014

Everyday fresh cooked food, close to hoankiam lake, kind manager and excellent serving
Clean room and good rate exchage as well. Last day, we would like to eat spring roll but there were no menu on that day. We had to leave but one kind serving woman suggested that she could serve only for us because we leave soon
This hotel will be ur best choice. Don't hesitate to book this hotel

Stayed: February 2014, travelled with friends
1  Thank byunghwa c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded 24 February 2014

Dear Mr. Byung Hwa,

Greeting from Golden Sun Suites Hotel,

Thank you very much for your kind words, we are so glad to know from your review that you satisfied with our accommodation, hotel staffs and the services.

It has been a pleasure having you as our resident and we are glad to have provided you with a memorable experience. Thank you for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion and please do keep your good health!

Kind regards,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2014

We stayed at the Golden Sun Suites Hotel for 4 nights and loved it. There isn't much for me to add that hasn't been mentioned in previous reviews. The room is very comfortable, the location is perfect for exploring Hanoi's Old Quarter, and the price is very fair. The staff are attentive and helpful. They helped me change a large amount of currency into USD before traveling to Myanmar.

If you're looking for an excellent hotel in Hanoi's Old Quarter, you can't go wrong with Golden Sun Suites Hotel. I highly recommend it.

  • Stayed: February 2014, travelled as a couple
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Thank BopperX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded 24 February 2014

Dear BopperX,

Greeting from Golden Sun Suites Hotel to Mr. Ronald Lamb and your wife.

Thank you so much for taking the time to share your experience with us.
On behalf of customer care team, I am so glad to know from your review that you satisfied with our accommodation, hotel staffs and the services as well as the location.

It has been a pleasure having you as our resident and we are glad to have provided you with a memorable experience. Thank you for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion and please do keep your good health!

Yours sincerely,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

I've been in Hanoi 3 times in the past years and Golden Sun Suites is the best hotel I've ever tried during my experience here. The staff is superbe. They are available for any request you can need. The location is right in the heart of the Old Quarter wish shops and restaurants closed to the hotel. Very cleaned and confortable room. Breakfast complete for any taste Asian and Western. The reception has a wonderful organization for any trip outside and inside Hanoi. A place absolutely to suggest. If back to Hanoi again I will return here absolutely.

  • Stayed: February 2014, travelled on business
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1  Thank Claudia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded 24 February 2014

Dear Mrs. Claudia,

Greeting from Golden Sun Suites Hotel, Hanoi.

Your great feedback on TripAdvisor website is much appreciated. We are happy that you enjoyed your stay with us, especially for mentioning to our staffs and services as well as our Travel Desk that we provided. Our team takes great pride in offering our guests inspiring stays.

Thank you for choosing to stay with us - we look forward to the opportunity of welcoming you back on another occasion and please do keep your good health!

Kind regards,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 February 2014

From start to finish, every single member of the Golden Sun Suites Hotel went above & beyond!

We headed to Hanoi at the very last minute due to needing to get to the Canadian Embassy quickly for a replacement passport. We sent our reservation in and within minutes I had a reply from Eric. They knew that we were needing to get to the Embassy, so they had a car waiting for us at the airport to take us there. When we got to the hotel, Eric came out and greeted us by name with a smile and a warm welcome. Anna made sure we were comfortable and we had tea while she explained everything we needed to know. We made the Golden Sun Suites our 'home base' while we were in Hanoi, going on a few side trips to Sa Pa and Halong Bay. Eric organized both trips for us and his recommendations were spot on! Everything was taken care of and when we arrived back at the hotel each time, we really felt like we were coming home. We got in from an overnight train from Sa Pa at 4am...and not only was someone waiting for us at the train itself, but they had a room ready for us so that we could rest and freshen up before our other room was ready.

I can't say enough about this hotel and all of the people who work there. We stayed next door for a couple nights at one of their other properties (Golden Sun Palace) as well, as we extended our trip and as it was over Tet the Golden Sun Suites was sold out already. Eric told us not to worry though and that he'd have a place for us by the time we got back from Ha Long. As promised, there was a room waiting for us when we got back..and it was just as wonderful. The room was huge and we had a private courtyard and big, comfortable beds. The photos of the rooms in both properties are exactly as they appear...large, clean rooms with rose petals on the bed. Everything is modern and comfortable. Truly luxurious and definitely worthy of 5 stars, in my opinion.

Thank you so much to Eric, Anna and ALL of the staff at both hotels. You made our trip so memorable and we will definitely be back!!

  • Stayed: January 2014, travelled with family
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Thank amisat112
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded 24 February 2014

Dear amisat112,

Greeting from Golden Sun Suites Hotel, Hanoi.
Thank you for sharing your experience at our hotel on TripAdvisor!

We value each guest that checks in at Golden Sun Suites Hotel . We appreciate your kind words and are thrilled to know that it felt " Incredible 5 Star Hotel - Amazing Service!" with us here at Golden Sun Suites Hotel.

Our staffs are indeed our greatest asset and I am proud to be working with such an outstanding team. Being your home away from home we always listen your request, and we delight that you have enjoyed with our effort. It is important to us that your stay is as comfortable as can be, so I am most delighted to know that we had provided such a personalised and memorable experience.

We greatly look forward to welcoming you back again to our residence - your Home in Hanoi !

Yours Sincerely,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2014

New boutique hotel ....... modern, well furnished, very clean rooms with comfortable beds. Stayed for three nights and never heard any of the outside noise. It was a pleasure to go to breakfast.....very good buffet and two gracious attendants who made sure we got what we wanted.
Management seeks to make sure the hotel visitor is content....thank you Eric (hotel manager) for all your help and attention. The upgrade was most welcome. Your staff is great...welcoming and
helpful.

Room Tip: Superior room on the sixth floor was excellent.
See more room tips
  • Stayed: January 2014, travelled as a couple
    • Value
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    • Cleanliness
    • Service
Thank Maria S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Suites Hotel, responded to this reviewResponded 24 February 2014

Dear Mrs. Maria S,

Greeting from Golden Sun Suites Hotel, Hanoi.

Your great feedback on TripAdvisor website is much appreciated. We are happy that you enjoyed your stay with us, especially for mentioning our friendly staffs and hotel facilities that we provided. Our team takes great pride in offering our guests inspiring stays.

We look forward to welcoming you back soon!

Best Regards,
Anna
Customer Care Team
" We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Sun Suites Hotel

Address: 35 Hang Quat, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #14 of 607 Hotels in Hanoi
Price Range: £31 - £53 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Golden Sun Suites Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
Located only 150 metres from Hoan Kiem Lake, Golden Sun Suites Hotel offers 24-hour front desk service and free private parking on site. The hotel has modern rooms with free Wi-Fi. Tastefully decorated in earth tones, the rooms of Golden Sun Suites Hotel include a flat-screen TV with cable channels, a minibar and a private bathroom. Daily buffet breakfast is included. ... more   less 
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