This is how a hotel should be run! It was exceptionally clean, breakfast was excellent and the customer service was far better than many 5* hotels I have stayed in. Before we even arrived I was impressed with the way Eric, the sales manager, answered every email, arranged our visa letter of introduction and organised a taxi to pick us up at the airport.
Our room had wooden floors, a big shower and was very clean. All the staff were courteous and helpful but I must say a particular thank you to Mary, Susan and Rose who worked in the kitchen. They obviously loved their jobs and were so eager to help. I would also like to thank Frank for his restaurant advice and for arranging an early breakfast when we left at 6.20am. Lucy and Jessie were also extremely helpful and friendly. As you can see I am finding it difficult to single out a particular person because all the staff , from the bell boys to the manager, were so good!
Thank you all for making our stay in Hanoi such a delightful experience.
- Official Description (provided by the hotel):
- Located only 150 metres from Hoan Kiem Lake, Golden Sun Suites Hotel offers 24-hour front desk service and free private parking on site. The hotel has modern rooms with free Wi-Fi. Tastefully decorated in earth tones, the rooms of Golden Sun Suites Hotel include a flat-screen TV with cable channels, a minibar and a private bathroom. Daily buffet breakfast is included. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda, Hotels.com, Expedia, TripOnline SA, 5viajes2012 S.L., Evoline ltd and getaroom.com so you can book your Golden Sun Suites Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.