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“Enjoyable stay”

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The Hanoi Club Hotel & Lake Palais Residences
Ranked #194 of 588 Hotels in Hanoi
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Enjoyable stay”
Reviewed 5 January 2014

Spacious, clean and comfortable room with excellent service standard. The view of the West lake is refreshing. Pricing is value for money. Although the hotel location is slightly off the city center, a short inexpensive cab ride does the trick

Room Tip: Most rooms faces the beautiful West Lake
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Sunnycbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 24 January 2014
Dear Sunnycbg

Thank you very much for staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comments on Tripadvisor.

We are very happy to know that you are satisfied with our services and facilities. We will continue to work hard to meet our guests’ requirement.

We look forward to welcoming you again in the near future.

Best regards!
Aaron-Nguyen Cao Anh (Mr.)
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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262 reviews from our community

Traveller rating
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    38
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Granada, Spain
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 30 December 2013

A fabulous hotel in a great location with amazing staff. The room was great and it was a quiet place. If you are a golfer there is a driving range and also a great gym and spa and it is only a short cab journey into the centre of Hanoi.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Jill_Wilcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 8 January 2014
Dear Mr Jill_Wilcox

Thank you very much for your staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments about our staff on Tripadvisor.

All the staff were very happy to read your comments about the "A fabulous hotel in a great location with amazing staff" as this is key to the hotels success.

We are very proud that you enjoyed your stay with us. We believe that we will continue to deliver even better services to all our guests.

I hope next time when you come back to Hanoi we will have an opportunity to look after you again.

Your sincerely,
Aaron-Nguyen Cao Anh (Mr.)
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 30 December 2013

Beautiful, clean & spacious deluxe room with excellent morning breakfast everyday. Quiet and relaxing stay as it is out of the busy and bustling city centre. It is a great blessing that I chose this hotel as it is actually quite noisy to say at the city centre as most hotels have busy streets just in front of them. Though it is slightly more expensive at Hanoi Club but it is definitely worth it for those who seek relaxing night stay with your love ones or family. It is very easy to take a taxi from the hotel to the city centre which is only about 5-7 min drive and at a very cheap rate 70,000 to 80,000 Dong. We took a stroll from the hotel along West Lake (about 10-15 min) to the oldest temple/pagoda. The walk is refreshing yet romantic especially in the morning with your love ones and end off with a drink at the Coffee Bean café located before reaching the pagoda.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
2 Thank Aina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 8 January 2014
Dear Aina T

Thank you very much for your staying with us at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comment “Excellent and Relaxing Stay” on Tripadvisor.

We are very happy to hear that you had a great experience with us, we will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

Thank you again for your comments and we look forward to welcoming you again in the near future.

Your sincerely,
Aaron-Nguyen Cao Anh
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 December 2013

We enjoyed warmth hospitality,and we felt very at home during our stay. I also like the morning walk around the lake, its surrounding is fresh and clean a far cry from Old quarters. We are looking forward to stay in this Hotel again.We also get to eat Singapore food in Hanoi!.

From: Christopher K.N. Tan

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank chin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 8 January 2014
Dear chin c

Thank you very much for your staying with us at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this thoughtful comment on tripadvisor

We are very happy to hear that you enjoyed your stay with us, we will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

Thank you again for your comments and we look forward to welcoming you again in the near future.

Your sincerely,
Aaron-Nguyen Cao Anh
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nelson, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 December 2013

The Hanoi Club was very nice, great staff and facilities. The place had wonderful Christmas decorations and lights. Not ideal if wanting to explore the old quarter, but plenty to see around the lake. Had a nice pool and outside eating area, was to cold to swim while we where there though.Would stay again.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Roderick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 28 December 2013
Dear Roderick S

Thank you very much for your recent stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comments on Tripadvisor.

It was fantastic to read your comments about the "wonderful Christmas decorations and lights" and it is always a pleasure to hear that you satisfied with our services and facilities.

We will pass your comments to service team so that we can do our utmost to provide great service to all guests.

Again thank you for your positive feedback and We hope that you will present us the opportunity to serve you in the near future.

Warm regards!
Aaron-Nguyen Cao Anh
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 December 2013

We stayed twice at this hotel in November and had difficulties with scheduling because of the typhoon impacting on flights and tours.

The desk and restaurant staff were both helpful, competent and friendly.

Kevin, the concierge, was a standout.

The gym was good and our only problem with the location was that we found it difficult to find local restaurants although the one we did find over the lake was excellent. In any event the old quarter is not far away

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Miriam J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 28 December 2013
Dear Miriam J

Thank you very much for your staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments about our Front Desk staff and Restaurant staff on Tripadvisor.

Our staff were very happy to read your comments about the "The desk and restaurant staff were both helpful, competent and friendly" as this is key to the hotels success.

I'm sorry to hear that you had difficulties with scheduling because of the typhoon impacting your flights and tours. I hope next time when you come back to Hanoi we will have an opportunity to look after you again.

Your sincerely,
Aaron-Nguyen Cao Anh (Mr)
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level 6 Contributor
319 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 174 helpful votes
Reviewed 2 December 2013

This was an unscheduled stay as there was a power cut in my area: however, I do frequent The HaNoi Club often for its F&B facilities - the Chinese restaurant is the best in Viet Nam
back to the room - I essentially required a day use room, and this was just what I wanted - standard room, fast wifi, decent bathroom
what did stand out tho', particularly for Viet Nam, was the range of satellite tv channels - Comedy Channel rules!
location is fine, although proximate for most requirements, its a bit "fiddly" as the entrance is located off the main thoroughfares - but taxis aren't a problem

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Dato' Ainuddin N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 12 December 2013
Dear WanderingGourmand

Thank you very much for your staying with us at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comments about the "Chinese Restaurant is the best in Vietnam" on Tripadvisor.

It was a pleasure having you here with us, we are so happy to hear that you satisfy with our service and facilities, we will continue to work hard to meet our customer's requirement.

We will pass your comments to service team so that we can do our utmost to provide great service to all guests.

We look forward to welcoming you back in the near future.

Warm regards!
Aaron-Nguyen Cao Anh (Mr.)
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Property: The Hanoi Club Hotel & Lake Palais Residences
Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Hanoi
#37 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#52 Family Hotel in Hanoi
#53 Luxury Hotel in Hanoi
#71 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Official Description (provided by the hotel):
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 
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Also Known As:
The Hanoi Club Hotel Hanoi

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