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The Hanoi Club Hotel & Lake Palais Residences
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Reviews (290)
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Reviewed 21 January 2014

I stayed here with my cousin three separate times in twin bed rooms - one overlooking the entry, the second overlooking the water..both were interesting and I appreciated being able to open the windows (a little) at times to check the air outside. All the staff were very friendly, helpful and professional with whatever we asked of them. (Changing our money into smaller ones from the ATM out the front of the hotel). The bellboys also helped us with paying the correct money for the taxis. (We are older ladies!!!) this was a relaxing place to 'come home to'...breakfast was varied and we sometimes bought a ham croissant from the dining area for a simple quick meal. Thank you for our stay !

Stayed: January 2014, travelled with friends
2  Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 29 January 2014

Dear Jill H

Thank you very much for your recent stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments on tripadvisor.

I am truly grateful for your feedback. It has been a great pleasure and honor to meet your expectations in terms of level of services.

I am glad to know that you enjoy our wonderful service and facilities. We will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

We look forward to welcome you again in the near future.

Your sincerely,
Aaron - Nguyen Cao Anh (Mr.)
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

Spacious, clean and comfortable room with excellent service standard. The view of the West lake is refreshing. Pricing is value for money. Although the hotel location is slightly off the city center, a short inexpensive cab ride does the trick

Room Tip: Most rooms faces the beautiful West Lake
  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Sunnycbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 24 January 2014

Dear Sunnycbg

Thank you very much for staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comments on Tripadvisor.

We are very happy to know that you are satisfied with our services and facilities. We will continue to work hard to meet our guests’ requirement.

We look forward to welcoming you again in the near future.

Best regards!
Aaron-Nguyen Cao Anh (Mr.)
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

A fabulous hotel in a great location with amazing staff. The room was great and it was a quiet place. If you are a golfer there is a driving range and also a great gym and spa and it is only a short cab journey into the centre of Hanoi.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
1  Thank Jill_Wilcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 8 January 2014

Dear Mr Jill_Wilcox

Thank you very much for your staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments about our staff on Tripadvisor.

All the staff were very happy to read your comments about the "A fabulous hotel in a great location with amazing staff" as this is key to the hotels success.

We are very proud that you enjoyed your stay with us. We believe that we will continue to deliver even better services to all our guests.

I hope next time when you come back to Hanoi we will have an opportunity to look after you again.

Your sincerely,
Aaron-Nguyen Cao Anh (Mr.)
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Beautiful, clean & spacious deluxe room with excellent morning breakfast everyday. Quiet and relaxing stay as it is out of the busy and bustling city centre. It is a great blessing that I chose this hotel as it is actually quite noisy to say at the city centre as most hotels have busy streets just in front of them. Though it is slightly more expensive at Hanoi Club but it is definitely worth it for those who seek relaxing night stay with your love ones or family. It is very easy to take a taxi from the hotel to the city centre which is only about 5-7 min drive and at a very cheap rate 70,000 to 80,000 Dong. We took a stroll from the hotel along West Lake (about 10-15 min) to the oldest temple/pagoda. The walk is refreshing yet romantic especially in the morning with your love ones and end off with a drink at the Coffee Bean café located before reaching the pagoda.

  • Stayed: December 2013, travelled as a couple
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Review collected in partnership with this hotel
2  Thank Aina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 8 January 2014

Dear Aina T

Thank you very much for your staying with us at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comment “Excellent and Relaxing Stay” on Tripadvisor.

We are very happy to hear that you had a great experience with us, we will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

Thank you again for your comments and we look forward to welcoming you again in the near future.

Your sincerely,
Aaron-Nguyen Cao Anh
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013

We enjoyed warmth hospitality,and we felt very at home during our stay. I also like the morning walk around the lake, its surrounding is fresh and clean a far cry from Old quarters. We are looking forward to stay in this Hotel again.We also get to eat Singapore food in Hanoi!.

From: Christopher K.N. Tan

  • Stayed: December 2013, travelled with family
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Review collected in partnership with this hotel
1  Thank chin c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 8 January 2014

Dear chin c

Thank you very much for your staying with us at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this thoughtful comment on tripadvisor

We are very happy to hear that you enjoyed your stay with us, we will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

Thank you again for your comments and we look forward to welcoming you again in the near future.

Your sincerely,
Aaron-Nguyen Cao Anh
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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