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The Hanoi Club Hotel & Lake Palais Residences
Ranked #192 of 599 Hotels in Hanoi
Reviewed 10 February 2014

I must confess that I booked the hotel because I was very impressed with the pictures. The deal was also very good (lake view + 3pm late check-out + spa coupon + amazing swimming pool).

Swimming pool was empty, lake view was more like a 'oh look I think the lake is there', spa was closed so I didn't get a coupon. The late check out worked.

The hotel location is not good if you want to see the city.

  • Stayed: January 2014, travelled solo
    • Value
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Review collected in partnership with this hotel
1  Thank LeoArend
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 19 February 2014

Dear LeoArend

Thank you very much for your recent stay in The Hanoi Club Hotel & Lake Palais Residences and taking time to write this comment to Tripadvisor.

I am sorry that we disappointed you because the Swimming pool and the Spa. Please accept my apologies on behalf of our hotel for any inconvenience caused to you.

We already posted annoucement to all online websites that during our Tet holiday some of our service and facilities will not available and our hotel located is not in the old quarter but at the beautiful West Lake area and is take only 10 – 15 minutes taxi to the city centre.

I hope you can give us another chance to show our best services next time you come to hanoi, and should you require any assistance, please do not hesitate to contact me directly at fom@thehanoiclub.com

Warm regards!
Aaron - Nguyen Cao Anh (Mr.)
Assistant Front Office Manager

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164 - 170 of 268 reviews

Reviewed 6 February 2014

I should start by saying I am an English teacher in hanoi, with new year approaching and knowing almost everything would be shut in my district for tet I decided to book a hotel.

When I arrived I was checked in quickly the staff were very polite and friendly I was shown my room, which was amazing overlooking tay ho. Everywhere was very clean and the bed was very comfortable. The housekeeping staff in particular are very friendly.

Breakfast was a vast buffet, I ate in the restaurant a few time I never had any complaints. The views and the lake are beautiful and it was perfect for me as I was there to relax, you can sit undisturbed for hours, without staff popping up to offer things which happens at so many other hotels.

I would definitely go back for another stay and recommend it to others, it is perfect to escape the hectic streets of Hanoi but you can also be in hoam kiem in a few minutes.

Stayed: January 2014, travelled solo
Thank Pipbyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 11 February 2014

Dear betsss

Thank you very much for your recent stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comment on Tripadvisor.

It was a pleasure having you here with us during our Tet holiday, we are so happy to know that you enjoyed all our services and facilities. And our team did their job very well in creating a great experience for you.

We will pass your comments to service team so that we can do our utmost to provide great service to all guests.

We would like to thank you again for choosing us and look forward to welcoming you back in the near future.

Your sincerely,

Aaron - Nguyen Cao Anh (Mr.)
Assistant Front Office Manager

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Reviewed 28 January 2014

Stayed here for our second time, completely satisfy .. Nice Staff, Comfortable room, Complete facility, and also "fair" rate.
Family with small kids, don't worry they have children playground. Parent can watch them play on playground while you do GYM, or you can also put your Kids in their kids club.
Outdoor swimming pool, above the westlake, perfect atmosphere to enjoy your day.
The room with spacious space.
Generally, we have no complain at all with this hotel, make a reservation, and enjoy your stay :)

Room Tip: Signature Room so recommended
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  • Stayed: January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank dhaf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 7 February 2014

Dear dhaf

Thank you very much for your recent stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comment on Tripadvisor.

It was a pleasure having you here with us, we are so happy to know that you enjoyed all our services and facilities. And our team did their job very well in creating a great experience for you.

We will pass your comments to service team so that we can do our utmost to provide great service to all guests.

We would like to thank you again for choosing us and look forward to welcoming you back in the near future.

Your sincerely,

Aaron - Nguyen Cao Anh (Mr.)
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

I stayed here with my cousin three separate times in twin bed rooms - one overlooking the entry, the second overlooking the water..both were interesting and I appreciated being able to open the windows (a little) at times to check the air outside. All the staff were very friendly, helpful and professional with whatever we asked of them. (Changing our money into smaller ones from the ATM out the front of the hotel). The bellboys also helped us with paying the correct money for the taxis. (We are older ladies!!!) this was a relaxing place to 'come home to'...breakfast was varied and we sometimes bought a ham croissant from the dining area for a simple quick meal. Thank you for our stay !

Stayed: January 2014, travelled with friends
2  Thank Jill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 29 January 2014

Dear Jill H

Thank you very much for your recent stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments on tripadvisor.

I am truly grateful for your feedback. It has been a great pleasure and honor to meet your expectations in terms of level of services.

I am glad to know that you enjoy our wonderful service and facilities. We will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

We look forward to welcome you again in the near future.

Your sincerely,
Aaron - Nguyen Cao Anh (Mr.)
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

Spacious, clean and comfortable room with excellent service standard. The view of the West lake is refreshing. Pricing is value for money. Although the hotel location is slightly off the city center, a short inexpensive cab ride does the trick

Room Tip: Most rooms faces the beautiful West Lake
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  • Stayed: November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Sunnycbg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 24 January 2014

Dear Sunnycbg

Thank you very much for staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comments on Tripadvisor.

We are very happy to know that you are satisfied with our services and facilities. We will continue to work hard to meet our guests’ requirement.

We look forward to welcoming you again in the near future.

Best regards!
Aaron-Nguyen Cao Anh (Mr.)
Assistant Front Office Manager

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Reviewed 30 December 2013

A fabulous hotel in a great location with amazing staff. The room was great and it was a quiet place. If you are a golfer there is a driving range and also a great gym and spa and it is only a short cab journey into the centre of Hanoi.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank Jill_Wilcox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 8 January 2014

Dear Mr Jill_Wilcox

Thank you very much for your staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments about our staff on Tripadvisor.

All the staff were very happy to read your comments about the "A fabulous hotel in a great location with amazing staff" as this is key to the hotels success.

We are very proud that you enjoyed your stay with us. We believe that we will continue to deliver even better services to all our guests.

I hope next time when you come back to Hanoi we will have an opportunity to look after you again.

Your sincerely,
Aaron-Nguyen Cao Anh (Mr.)
Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 December 2013

Beautiful, clean & spacious deluxe room with excellent morning breakfast everyday. Quiet and relaxing stay as it is out of the busy and bustling city centre. It is a great blessing that I chose this hotel as it is actually quite noisy to say at the city centre as most hotels have busy streets just in front of them. Though it is slightly more expensive at Hanoi Club but it is definitely worth it for those who seek relaxing night stay with your love ones or family. It is very easy to take a taxi from the hotel to the city centre which is only about 5-7 min drive and at a very cheap rate 70,000 to 80,000 Dong. We took a stroll from the hotel along West Lake (about 10-15 min) to the oldest temple/pagoda. The walk is refreshing yet romantic especially in the morning with your love ones and end off with a drink at the Coffee Bean café located before reaching the pagoda.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank Aina T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this reviewResponded 8 January 2014

Dear Aina T

Thank you very much for your staying with us at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comment “Excellent and Relaxing Stay” on Tripadvisor.

We are very happy to hear that you had a great experience with us, we will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

Thank you again for your comments and we look forward to welcoming you again in the near future.

Your sincerely,
Aaron-Nguyen Cao Anh
Assistant Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Hanoi
#38 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#52 Family Hotel in Hanoi
#53 Luxury Hotel in Hanoi
#74 Spa Hotel in Hanoi
Price Range: £58 - £86 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Official Description (provided by the hotel):
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 
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Also Known As:
The Hanoi Club Hotel Hanoi

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