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“Hanoi Club Hotel / Good and Nice Rooms with Amazing Service” 5 of 5 bubbles
Review of The Hanoi Club Hotel & Lake Palais Residences

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The Hanoi Club Hotel & Lake Palais Residences
Ranked #159 of 578 Hotels in Hanoi
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Hanoi Club Hotel / Good and Nice Rooms with Amazing Service”
5 of 5 bubbles Reviewed 3 June 2014

It was a great stay in Hanoi Club Hotel. The reason why I recommend this Hotel is, first, its location is near to city. Second, its facilities and rooms are very nice and good and lastly the hotel staffs are hospitable and have a good customer service that we did not experience in some hotels. Overall Hanoi Club Hotel is great.

Room Tip: My room is Superior Room it is nice and good. I think all the rooms are the same. But Im after the s...
See more room tips
  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Tolitzzz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 6 June 2014
Dear Tolitzzz

Thank you very much for your recent stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this thoughtful comments on tripadvisor.

I am truly grateful for your feedback. It has been a great pleasure and honor to meet your expectations in terms of level of services.

I am happy to know that you enjoy our wonderful service and facilities. We will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

We look forward to welcome you again in the near future.

Your sincerely,
Aaron - Nguyen Cao Anh (Mr.)
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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250 reviews from our community

Traveller rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

I didn't made any hotel reservation in Hanoi. When I arrived my friend suggested that we checked Hanoi club. They gave us a very reasonable rate with all the amenities. The staff were very courteous and helpful. Even after we checked out, we stayed at the hotel lobby since my flight was late at night. The staff told us that we can still use the amenities (jacuzzi, gym and swimming pool!) It was indeed a pleasant stay and will definitely choose this hotel if i come back to Hanoi.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank Lovella G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 6 June 2014
Dear Lovella G

Thank you very much for your recent stays at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comment about our staff on Tripadvisor.

We are very proud that you enjoyed your stay with us. We believe that we will continue to deliver even better services to all our guests.

We will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

We look forward to welcoming you back to our hotel soon.

Best regards!
Aaron - Nguyen Cao Anh
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alstonville, Australia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 20 May 2014

The Hanoi Club Hotel is in a quiet location on West Lake about a $2 taxi ride away from the tourist hub of the old quarter. This area is an attraction in itself with local shops nearby. Coffee shops are close and good restaurants are on Truch Bak street a short walk away. After an overnight flight and early check-in, the manager surprisingly offered us a complimentary breakfast. The staff followed suit and were always exceptionally polite and helpful. We often called on their help and advise which they were keen to offer while practicing their English. The buffet breakfast was always a highlight. Our room was not large but was quiet and clean. The only improvement could be a separate shower as the water from ours always seemed to find its way via the bath rim to the floor. If you are looking for something other than the tourist experience I would recommend going upmarket,$80, and experience old time service at this hotel.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Rob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 3 June 2014
Dear Rob L

Thank you for choosing to stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this thoughtful comments "Oasis in Hanoi" on Tripadvisor.

It was fantastic to read your comments about the "The staff followed suit and were always exceptionally polite and helpful" and it is always a pleasure to hear that you satisfied with our services and facilities.

We will pass your comments about the shower to our maintainer team and will continue to work hard to meet our customer's requirement.

Again thank you for your positive feedback and We hope that you will present us the opportunity to serve you in the near future.

Warm regards!
Aaron-Nguyen Cao Anh
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gouda, The Netherlands
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 19 May 2014

Just got back from our second stay at The Hanoi Club. We traveled a lot in Asia but never seen a hotel this perfect. Pool is great, staff is very helpfull and English is perfectly spoken. Transfer from and to the airport is good priced. The hotel is trying to change some things because we noticed some changes like the breakfast. The breakfast was good but now it's perfect!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank GoudseKaas84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 26 May 2014
Dear GoudseKaas84

Thank you very much for your recent stay at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments on tripadvisor.

I am truly grateful for your feedback. It has been a great pleasure and honor to meet your expectations in terms of level of services.

I am happy to know that you enjoy our wonderful service and facilities. We will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

We look forward to welcome you again in the near future.

Your sincerely,
Aaron - Nguyen Cao Anh (Mr.)
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 18 May 2014 via mobile

Our business held a 4-day meeting at the Hanoi Club, with visiting most delegates also staying in the Hotel. The conference facilities were great and the staff supporting the event were extremely helpful and went out of their way to support us.

The food at the Hotel is good. Meals are a buffet style with a mix of Vietnamese and western dishes. Staff are extremely helpful.

After hours we made use of the facilities at the Hotel. The bar provided a great place to meet and have follow-on discussions. We all travelled into the Old Quarter on most evenings. It is a 10 minute taxi ride or an hour or so walk past temples and local shops & restaurants. Taking the time to walk into the Old Quarter is highly recommended.

Overall the Hotel is very good. Rooms are modern and well set-up. It was the perfect venue for our business event and I'd recommend it to anyone considering similar meetings.

Stayed May 2014, travelled on business
Helpful?
1 Thank APAC_Geo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 21 May 2014
Dear Mr APAC_Geo

Thank you very much for staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments about our staff and facilities on Tripadvisor.

All the staff were very happy to read your comments about the "Staff are extremely helpful" as this is key to the hotels success.

We are very proud that you enjoyed your stay with us. We believe that we will continue to deliver even better services to all our guests.

I hope next time when you come back to Hanoi we will have an opportunity to look after you again.

Your sincerely,
Aaron-Nguyen Cao Anh (Mr.)
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 May 2014

I would definitely recommend this to anyone visiting the center of Ha Noi. Aside from the excellent service, everything in the place is worth your time and money. I'd go back to this hotel in the next few months.

Room Tip: any room would be really good for anyone travelling for any purposes and rooms on the corner side su...
See more room tips
  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
1 Thank susan c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 21 May 2014
Dear Ms Susan

Thank you very much for staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comment on Tripadvisor.

I am truly grateful for your feedback. It has been a great pleasure and honor to meet your expectations in terms of level of services.

I am glad to know that you enjoy our wonderful service and facilities. We will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

We look forward to welcome you again in the near future.

Your sincerely,
Aaron - Nguyen Cao Anh (Mr.)
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 27 April 2014

Excellent service, friendly and helpful staff,30 meter pool, clean fully equipped gym, large varied buffet breakfast included with room $2 cab ride from business and historic districts. Excellentvalue !

  • Stayed April 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank David O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 12 May 2014
Dear Mr David

Thank you very much for staying at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comment.

It was a pleasure having you here with us, we are so happy to know that you enjoyed all our services and facilities. And our team did their job very well in creating a great experience for you.

We will pass your comments to service team so that we can do our utmost to provide great service to all guests.

We would like to thank you again for choosing us and look forward to welcoming you back soon.

Your sincerely,
Aaron - Nguyen Cao Anh
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Property: The Hanoi Club Hotel & Lake Palais Residences
Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Hanoi
#38 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#45 Luxury Hotel in Hanoi
#52 Family Hotel in Hanoi
#59 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Official Description (provided by the hotel):
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 
Reservation Options:
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Also Known As:
The Hanoi Club Hotel Hanoi

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