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“Great hotel - poor neighbourhood”

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The Hanoi Club Hotel & Lake Palais Residences
Ranked #194 of 588 Hotels in Hanoi
Hoersholm, Denmark
Level 3 Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel - poor neighbourhood”
Reviewed 20 July 2014

This is a great hotel with high standard rooms and service. We chose the hotel primarily because of the access to the pool and did not regret this. I was indeed a pleasure to be able to relax by the pool after a walk in the hectic city. The breakfast is great and the hotel facilities e.g. fitness is of high standard. As a curious element the hotel offers a golf driving range, where you hit into the lake with practice balls…

The hotel is very good but the area around it is not worth visiting. We did a walk along the lake which is ok, but apart from that I cannot recommend walking around… take a taxi to the old quarter and do your walking there.

Room Tip: Take a taxi to the old part of the city, and remember to bring a card from the hotel... this is a g...
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
1 Thank jacob001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 22 July 2014
Dear Mr Jacob

Thank you very much for your recent stays at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comments on tripadvisor.

We are very proud that you enjoyed your stay with us. We believe that we will continue to deliver even better services to all our guests.

I'm sorry to hear that you have bad experience about the neighbourhood near the hotel area which is not really happen everyday and not so many people like that.

We will pass your comments to service team so that we can do our utmost to provide great service to all guests.

We would like to thank you again for choosing us and look forward to welcoming you back soon.

Your sincerely,
Aaron - Nguyen Cao Anh (Mr.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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262 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Dhaka City, Bangladesh
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 July 2014

My sister and I stayed at the hotel in June 2014 and were awed by the beautiful view of the lake from our room. At night the place felt like it floated on water. The location's very convenient. Food was very good. They served a small but delicious breakfast. Even the bakery was good. The staff were very helpful but their English should have been better. Rooms were clean and spacious. Considering the facilities and amenities it was quite cheap.

Room Tip: Go for the lake view
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  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank Rezwana H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 22 July 2014
Dear Rezwana H

Thank you very much for staying at The Hanoi Club Hotel & Lake Palais Residences and spending time to write this great commens on tripadvisor.

We are so happy to know that you enjoyed all our services and facilities. And our team did their job very well in creating a great experience for you.

We will pass your comments to service team so that we can do our utmost to provide great service to all guests.

We would like to thank you again for choosing us and look forward to welcoming you back soon.

Your sincerely,
Aaron - Nguyen Cao Anh (Mr.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 July 2014

The hotel is situated close to Central Hanoi but alongside a lake which provides a beautiful and peaceful outlook. The staff are all extremely helpful and very friendly. we felt as though we were valued as customers and grew to know many of those in the front desk well. The rooms are of a high standard and are very clean and well maintained. We had access to the swimming pool, gym and spa and although we didn't use it there were several putting greens.

Hanoi was the first stop on our 10 day trip to Vietnam and we loved our stay at The Hanoi Club
I would recommend it for any traveller who wants to relax and be looked after.

Room Tip: the rooms overlooking the lake have the best views.
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
3 Thank Alys F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 22 July 2014
Dear Ms Alys

Thank you very much for your recent stays at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this wonderful comments about our staff and facilities on tripadvisor.

All the staff were very happy to read your comments about the "Staff were very helpful and friendly" as this is key to the hotels success.

We will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

I hope next time when you come back to Hanoi we will have an opportunity to look after you again.

Your sincerely,
Aaron-Nguyen Cao Anh (Mr.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pretoria, South Africa
Level 4 Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 July 2014

I stayed at the Hanoi Club in February 2014. The service was good, and the concierge staff could speak some English (were able to provide guidance on surrounding attractions etc.) but I found the hotel to be a bit tired. It seems that there could have been some recent renovations, but I am not sure.

I think there were issues with the air conditioning because the entire hotel smelled like cigarette smoke, most likely being circulated from the smoking rooms into the rest of the hotel.

I ate dinner and breakfast at the hotel's restaurant. Dinner was disappointing, but breakfast was standard fare and ok.

Hotel location was nice and central (about 10 minute taxi drive to the market), and within walking distance of West Lake and the surrounding attractions.

Room Tip: There are street facing rooms, and lake facing rooms. Try and get a lake facing room for a great vie...
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  • Stayed February 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gal_C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 22 July 2014
Dear Gal_C

Thank you very much for your recent stays at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this comments on tripadvisor.

We appreciate your comments about the services in the restaurant and the smoke in the hotel and we feel really sorry about it. Please accept our sincere apologies for any inconvenience may have caused to you.

As you may know that our restaurant are under renovation to make it bigger and nicer so that you can feel a bit tired but now has been finished and ready to serve you.

We have pass your comments to our service team so that we can do our utmost to provide great service to all guests.

We look forward to welcome you back soon in the near future.

Warm regards!
Aaron, Nguyen Cao Anh (Mr.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Australian Capital Territory, Australia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 July 2014

Looking for a 4 star hotel that wont blow your budget.Look no further " The Hanoi Club, I stayed a total of 11 nights. Located on west lake close to everything you can imagine. With large outdoor swimming pool, Restaurant, Gym, Sauna, Tennis Court, Golf driving range. What makes your stay even more relaxing is the way the staff spoil you from the moment you arrive.. The rooms are modern & cleaned daily. Concierge Richard & Burt are excellent in Public Relations. With friendly reception staff Sally,Kylie,Amy,Lina,Hana & Monica. Inclusive Asst F.O manager Aaron who also goes out of his way to make your stay one to remember always.
I cant find the words to thank everyone enough. Thankyou to all the staff at "The Hanoi Club"

Merv C
Gold Coast, Australia
July 2014

Room Tip: Request a room with a view over west lake
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  • Stayed June 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Merv C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 22 July 2014
Dear Mr Merv

Thank you very much for your staying at The Hanoi Club Hotel & Lake Palais Residences and spending time to write this perfect comments about our staff and facilities on tripadvisor.

I am truly grateful for your feedback. It has been a great pleasure and honor to meet your expectations in terms of level of services.

I am so happy to know that you enjoy our wonderful service and facilities. We will pass your comments to our team so that we can do our utmost to bring the satisfaction to all guests.

We look forward to welcome you again in the near future.

Your sincerely,
Aaron - Nguyen Cao Anh (Mr.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
73 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 9 July 2014

We originally wanted to stay in Hanoi's old quarter but the hotel we booked was undergoing renovations ... so we ended up at the Hanoi Club. After busy days out touring with kids aged 5, 8 and 10, the Hanoi Club pool was the perfect place to return to. The rooms were nicely appointed and the location on the West Lake was very picturesque.

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
4 Thank CHG3270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 15 July 2014
Dear CHG3270

Thank you very much for your recent stays at The Hanoi Club Hotel & Lake Palais Residences and taking time to write this great comment on Tripadvisor.

We are very proud that you enjoyed your stay with us. We believe that we will continue to deliver even better services to all our guests.

We look forward to welcoming you back to our hotel soon.

Warm regards!
Aaron - Nguyen Cao Anh (Mr.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ho Chi Minh City, Vietnam
Level 6 Contributor
137 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 3 July 2014

If you have young children, the hotel is a great choice. There is a nice outdoor playground and an indoor playroom (with old and sometimes broken toys, but still an option). The swimming pool is welcoming, and there is also a small pool for kids (0.6m deep).
The food is good (apart from the so-called pizza - even a frozen pizza from the supermarket would have been better), the staff is professional and speak good English.
Our room (superior) was spacious and comfortable. If you go there, ask for a room with the view of the lake. We didn't have one (when I booked, I didn't think about asking for the view), and we regretted it a little bit.
The hair stylist is good, also for kids.
The spa is OK - the cost is double what you would pay in a normal Spa, but after all, it's in a hotel, and it's still extremely cheap compared to what you would pay abroad.
Gym facilities also nice. And if you enjoy golf, you can practice hitting some balls in the lake.

Room Tip: Ask for a room with the view of the lake.
See more room tips
  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DanielaKLI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cao Anh N, Front Office Manager at The Hanoi Club Hotel & Lake Palais Residences, responded to this review, 15 July 2014
Dear DanielaKLI

Thank you very much for staying at The Hanoi Club Hotel & Lake Palais Residences and spending time to write this thoughtful comment on tripadvisor.

It was a pleasure having you here with us, we are so happy to know that you enjoyed all our services and facilities. And our team did their job very well in creating a great experience for you.

We will pass your comments to service team so that we can do our utmost to provide great service to all guests.

We would like to thank you again for choosing us and look forward to welcoming you back soon.

Your sincerely,
Aaron - Nguyen Cao Anh (Mr.)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hanoi Club Hotel & Lake Palais Residences

Property: The Hanoi Club Hotel & Lake Palais Residences
Address: 76 Yen Phu Street | Tay ho District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Casino Hotel in Hanoi
#37 Business Hotel in Hanoi
#40 Romantic Hotel in Hanoi
#52 Family Hotel in Hanoi
#53 Luxury Hotel in Hanoi
#72 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Hanoi Club Hotel & Lake Palais Residences 4*
Number of rooms: 130
Official Description (provided by the hotel):
Situated on the banks of Hanoi's largest lake, the West Lake, The Hanoi Club Hotel & Lake Palais Residences offers a first-class accommodation with uninterrupted panoramic views. The luxurious property provides professional service in a relaxing atmosphere with a long list of facilities which include fitness center, Bonus Club Jackpot and Gaming Center, Panda Kid's Club and Arena Golf Driving Range, making it a perfect rendezvous spot for either business or casual get-together. Aside from the hotel facilities, in-room amenities are also arranged to ensure you a comfortable stay. For those looking for an upscale establishment with a wealth of activities and kid-friendly, The Hanoi Club Hotel & Lake Palais Residences makes a perfect solution. ... more   less 
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Also Known As:
The Hanoi Club Hotel Hanoi

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