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“Great Hotel”

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Golden Sun Villa Hotel
Ranked #19 of 592 Hotels in Hanoi
Certificate of Excellence
Bangkok, Thailand
1 review
“Great Hotel”
Reviewed 26 January 2014

I love this hotel. It have clean room, comfortable, near market and nice reception. It has a good service. When check in I have welcome drink and fruit. Bath room is clean and comfortable. It has goodnight card and chocolate. It is a cute service.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jarooknaruk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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891 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (146)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 January 2014 via mobile

We spent a total of 5 nites at the hotel and were completely bowled over by the high level of service and comfort this boutique hotel offers. Its location is good, near enough to the lake and shopping district but yet away from the main streets which can be quite noisy. The staff are very knowledgeable but yet not too pushy. Breakfast selection is excellent and portions are generous and are cook to order, which is a nice change from the usual buffet stuff.

Stayed January 2014, travelled as a couple
Helpful?
1 Thank Khek Heng Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tacoma, Washington
1 review
Reviewed 24 January 2014

My girlfriend and I were originally supposed to stay at the Golden Sun Suites hotel, but the cabbie couldn't pick us up. Luckily, we go another cabbie to call the hotel and they arranged to have him take us. When we arrived at the original hotel they had us upgraded to the Golden Sun Villa hotel and took our bags and us to the new hotel. They room was big and the bed was very comfortable. We stayed here for two nights then we went to Halong bay. They offered to hold our bags while we were on the cruise (I would highly suggest doing this, because the rooms on the cruise are small). When we returned from Halong bay they arranged a cab for us and gave us a room to shower and get changed in for a couple of hours at no extra charge. The people at the front desk were extremely nice and helped us out with anything that we needed. The breakfast was good and they had a decent sized menu. Overall this was a great hotel and we highly recommend it.

  • Stayed December 2013, travelled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jacob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Villa Hotel, responded to this review, 7 February 2014
Dear Jacob B,

Warmest greeting from Golden Sun Villa Hotel Hanoi.

I would like to thank you for taking the time to write about your stay at Golden Sun Villa Hotel on TripAdvisor. Your comments are essential in allowing us to maintain the high standards of service that our guests expect.

Thank you for sharing your memorable experience at Golden Sun Villa Hotel. We are delighted to read the positive feedback on the hotel staff, facilities and the team’s hospitality and hotel service.

It has been an honor having you at our residence and we look forward to welcoming for the next visit in the future.

Warmest Regards,

Hana
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guangzhou, China
1 review
Reviewed 21 January 2014

We two have stayed in Golden Sun Villa Hotel for 3 nights(17-20,Jan 2014).Best location , excellent services, delicious breakfast and affordable price. Thanks kevin ,thanks Hana.It is the best hotel I have ever stayed .

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Liuying L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Villa Hotel, responded to this review, 7 February 2014
Dear Liuying L,

Greetings from Golden Sun Villa Hotel,

On behalf of Golden Sun hotel group, I would like to thank you for your kind comments on TripAdvisor and we are very happy that you enjoyed your stay with us.

It's an pleasure to read a positive review of our hotel. We are trying our best to make your stay a memorable experience and your satisfaction is our biggest reward.

We, the staffs of Golden Sun Villa Hotel are look forward to welcoming you to our residence again in the near future.

Best regards,

Hana
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level 1 Contributor
4 reviews
Reviewed 20 January 2014

We were supposed in the beginning to stay at the Golden Sun Palace, but got moved here. The staff was exceptionally attentive and the breakfast was large and really good. The rooms are really big and clean. The hotel is situated in the center, we could walk to all the main attractions. We had a very pleasant experience.

Room Tip: we stayed both at the 3rd floor and also to the 9th floor where there are all glass windows. super n...
See more room tips
  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Raluca2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Villa Hotel, responded to this review, 7 February 2014
Dear Raluca,

Greeting from Golden Sun Villa Hotel Hanoi,

Thank you for sharing about your stay with us on TripAdvisor site.

We are so glad to know from your review that you enjoyed your stay at our hotel and you satisfied with our accommodation and the service.
We appreciate your compliments about our breakfast and our staffs, and we are trying best to continue to maintain the high standards of service and comfort expected.

Thank you for your generous feedback. We, the staff and customer care team at Golden Sun Villa Hotel are look forward to welcoming you to our residence again whether for business or leisure visits.

Your sincerely,
Hana - Customer Care Team
" We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KHH
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 January 2014

As a regular business traveller, I have opportunities to try many hotels around the old quarter. So far, it is the most wonderful experience to stay at Golden Sun Villa Hotel. The room and design are beautiful and comfortable. Warm and aggressive staffs are the souls of the hotel. I would like to especially thank Hana for the warm and attentive attitude she presented during my stay. Hope to go back soon.

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank su33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 January 2014

My friends and I had spent four nights in Hanoi and stayed in three different hotels. Golden Sun is beyond with my expectation as the facade of the hotel is further inside and not visible to the public. The value of the room was properly presented with the amenities and warm service provided by the staff. Breakfast was awesome as it comes with a menu that has excellent options. We will never forget Hana's warm welcome and sincere service all throughout of our stay. And we were able to go around the busy streets of Old Quarter by cycling with the help of Ricky. If given a chance, we would definitely visit Hanoi and stay with this hotel again. Smiles from Singapore!

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joyce B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Villa Hotel, responded to this review, 24 January 2014
Dear maxibioman,

Greeting from Golden Sun Villa Hotel, Hanoi.

A million thanks for the great sounding title " “Remarkable service indeed! Kudos!”". We are delighted with your compliments of our staffs, hotel breakfast and service on TripAdvisor website. Our associates here are indeed appreciative of your kind words for them.

It has been a pleasure having you with your friends in Hanoi. It's a big encouragement for us to continue serving guests and we will never forget you too.

Thank you for your generous feedback. We, the staff and customer care team at Golden Sun Villa Hotel are look forward to welcoming you back whether for leisure or business visits.

Yours sincerely,

Hana
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Sun Villa Hotel

Property: Golden Sun Villa Hotel
Address: 68 Hang Trong, Hanoi 100000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service
Hotel Style:
Ranked #19 of 592 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Golden Sun Villa Hotel 3*
Number of rooms: 29
Official Description (provided by the hotel):
The brand new Golden Sun Villa Hotel was just opened in the 15th Nov 2013. Tuck away from Hang Trong Street, this is the latest and newest boutique hotel in the chain of Golden Sun group. Located in the heart of the Hanoi Old Quarter, we are super close to the Hoan Kiem Lake, the Water Puppet Theatre and the many other delights of traditional Hanoi. ... more   less 
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