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“Great Stay & Fantastic Service”

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Golden Sun Villa Hotel
Ranked #13 of 578 Hotels in Hanoi
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
68 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“Great Stay & Fantastic Service”
5 of 5 bubbles Reviewed 23 February 2014

If not for the mistake its sister hotel made for double booking, we wouldn't have discovered the beauty of this hotel. We were offered to check out this property and we are so glad we did! The hotel is tucked along a quieter street and behind a small little alley, very near the Hoan Kiem Lake and all other 'to-go' streets. Excellent customer service from the staff (both frontdesk & the F&B) who were very pleasant, warm and helpful while the room we stayed in was modern, spacious & really comfortable. If I could, I would be in the room watching HBO all day.

I don't know if this is a 4 or 5 star property but it sure feels like one, or it truly deserves to be, in my humble opinion.

Breakfast was really good. We ordered a sandwich & a pho - both delicious.
All in all, we really enjoyed our stay and wished we could have stayed longer.

Stayed February 2014, travelled as a couple
Helpful?
Thank Choojx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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809 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Tauranga, New Zealand
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 22 February 2014 via mobile

This hotel is only 3 months old and is in an excellent location. The rooms are spotlessly clean and extremely comfortable, huge showers or bath (always hot with plenty of water) and complementary fruit which is changed daily. There was also a bottle of wine and the mini bar is very reasonable. Plenty of selection for breakfast and the beds are comfy and the junior suites are very large with great views (then again I was on the 9th floor). The staff really make this hotel, Kevin the manager sorted out everything before we arrived, he was extremely helpful and nothing was a problem. Hana (and another lady) on reception were so friendly and were always welcoming and helpful. Susan and Mia at breakfast were fantastic also. We stayed 3 nights here but wish it was longer, you can not go wrong booking into this hotel, the prices are very reasonable and the rooms fantastic and very spacious.

Stayed February 2014
Helpful?
1 Thank shaydeelady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
5 of 5 bubbles Reviewed 19 February 2014

Had a great experience during our stay there. My wife and I enjoyed the warm welcome. They have very helpful and friendly staff that will go extra mile for service. Superb Valentine's Day arrangement by Ms Hana. Golden Sun Villa Hotel is the correct choice.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lai1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Villa Hotel, responded to this review, 23 February 2014
Dear Mr. Lai,

First of all, we would like to thank you for selecting Golden Sun Villa Hotel as your choice of accommodation while visiting Hanoi.

Your great feedback on TripAdvisor website is much appreciated. We are so glad to know that you satisfied with our room, location and service and we are especially grateful to hear that you would be happy to stay at Golden Sun Villa.

As we know Valentine Day is the special time for you and all couple in the world. We hope that with our arrangement, you had a meaningful day with your wife.

Once again, thank you for your lovely comment us on site, we are so delighted that you enjoyed your stay with us and the hotel service. We look forward to welcoming you back whenever you visit Hanoi in the future.

Hana
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Jakarta Raya, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 19 February 2014

This hotel is really wonderful, the staff very friendly. Especially their manager Kevin, this guy is fantastic, you will get many information and such as recommendation place. Food is very delicious. Location is very near from Hoan Kiem Lake and other street market. What a nice place!

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Yanadid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Villa Hotel, responded to this review, 23 February 2014
Dear Yanadid,

Thank you so much for taking the time to share your experience with us on TripAdvisor.

It is always a joy to receive acknowledgment on our commitment to create memorable hotel experience from our guests. I will pass on your compliments to our staff and I’m sure that they will be pleased to know that you appreciated their efforts.

We look forward to the opportunity of welcoming you back Golden Sun Villa Hotel on another occasion.

Warmest Regards,

Hana
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 February 2014

I had the pleasure of Staying at this Wonderful Hotel which just opened few months ago.
From booking the hotel, Manager Kevin has been there with emails and always kept me updated on everything. Once I arrived, Hana has been so helpful with every need that you have.
All the Hotel Staff are always there for every need of guest. The room itself is clean, nice and very comfortable in every way.
I stayed at this Hotel for about 5 days and I will recommend this hotel to anyone who plan to to to Hanoi to visit for its outstanding service, price.
I work for a 5 Star Resort Hotel in USA and I have to say that Golden Sun Villa Hotel tops my hotel in every way!!!!!!!!

Book it now if you can get a room!!!!!
Jason Wang

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JJ W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Villa Hotel, responded to this review, 23 February 2014
Dear Mr. Jason,

Greeting from Golden Sun Villa Hotel Hanoi.

On behalf of the whole customer care team and Kevin- Sales Manager, I would sincerely thank you for your kindness. It's nearly 2 months when you left here, so we are very happy that you still remember and believe in us- all staffs of Golden Sun hotel.

We believe that your review would definitely be useful for the fellow travelers who's planning to visit Hanoi. I will pass on your compliments to all hotel staff, I’m sure that is a big encouragement for them to continue doing their job.

We are look forward to the pleasure of you and your family again on your next trip to Hanoi.

Yours sincerely,

Hana
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 February 2014 via mobile

- craft shops, vietnamise market and lake nearby - excellent for walks and perfect to clash with the Vietnamiese culture
- extremly friendly staff - ready to book your flight or to organize your perfect city trip or out of city experience
- quite rooms - except for the occasionsl city roosters on the roof of the buildings, but you cannot beat the vietnamiese culture
- very good english from the staff which turned out to be not that good spoken throughout the country

Stayed January 2014, travelled with friends
Helpful?
1 Thank Alexander A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisbon, Portugal
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 15 February 2014

It located in the center of Hanoi, The staff are friendly and speak English well enough to carry on a conversation. The breakfasts are fine.The hotel entrance is located down a narrow alley and can be a little difficult to find. This probably helps in reducing traffic noise, and as a result the hotel is very quiet.
Golden Sun Villa Hotel is VERY GOOD and, we hope, it will be our hotel of choice for our visits to Hanoi for the foreseeable future.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlos F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Villa Hotel, responded to this review, 17 February 2014
Dear Carlos F,

Warmest greeting from Golden Sun Villa hotel.

Thank you for taking the time to tell us about your recent stay at GSV hotel. I am pleased to know you enjoyed your experience; in particular our hotel staffs and breakfast.

Our negative point is the hotel entrance, It's a little bit hard to find but we think it's also a special thing that we can avoid the noise from busy street.

We are delighted that had a memorable experience at our serviced residences and our customer care team - truly appreciates your kind compliments. We really look forward to welcoming back to " Golden Sun Villa Hotel" in the nearest future.We, hotel staffs, house keeping team, breakfast service team, customer care team are looking forward to welcoming you back to our Golden Sun Villa Hotel Hanoi.


Warmest Regards,

Hana
Customer Care Team
"We Care About You, We Care About Your Trip"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Golden Sun Villa Hotel

Property: Golden Sun Villa Hotel
Address: 68 Hang Trong, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service
Hotel Style:
Ranked #13 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Golden Sun Villa Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
The brand new Golden Sun Villa Hotel was just opened in the 15th Nov 2013. Tuck away from Hang Trong Street, this is the latest and newest boutique hotel in the chain of Golden Sun group. Located in the heart of the Hanoi Old Quarter, we are super close to the Hoan Kiem Lake, the Water Puppet Theatre and the many other delights of traditional Hanoi. ... more   less 
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