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“Great service, great staff, so affordable! Felt like we were home :)”

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Golden Sun Villa Hotel
Ranked #16 of 588 Hotels in Hanoi
Certificate of Excellence
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Great service, great staff, so affordable! Felt like we were home :)”
Reviewed 19 June 2014 via mobile

We stayed at golden sun villas in total for 3 nights over a 7 day period. They organised tours for us, did our washing, picked us up and dropped us off to places we had to meet for our tour, gave us a place to shower in between our tours even though we weren't staying with them the night. The service is amazing, value for money is great! Whenever we can back we felt like we were home. Can't recommend this hotel enough!!
In addition to the great staff, clean spacious rooms and near perfect service, the hotel is situated in a great area!!! If your visiting Hanoi this is the place to stay!!!!

Stayed June 2014, travelled with friends
Helpful?
3 Thank Libby10101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (143)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • Polish first
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English first
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2014

We absolutely recommend this hotel. Everything was excellent. The staff was very cheerful and helpful. The hotel also organized our trip in Halong Bay. The cruise was wonderful. The staff was also very cheerful and helpful. Hotel and Boat: Room/cabin clean, food was very good, entertainment well organized.
Thanks to Kevin and Hana.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Laurence1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok, Thailand
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 June 2014

This trip was a first time experience for me in Hanoi. I am sure when I return I will stay here. Do not be become bewildered when you arrive and enter a long narrow entry way with colorfully painted murals of flowers in a field, one of the more unique hotel entrances I have seen. Quite fun and unique actually. The trail ends at what turned out to be an oasis in bustling Hanoi. All the staff were very well trained, knowledgeable and solution oriented. I got the feeling they liked working there. My room was very comfortable with what looked like very expensive wood closets, trim and floors. Full service menu for breakfast presented by smiling, personable servers who always remembered what I had the previous day. WIFI always worked no matter where I was in the hotel. Interestingly, one of my fellow travelers received an email within two hours of our departure telling him he had forgot his phone charger. The hotel had already put together an encompassing list of return options.

Room Tip: Deluxe room had kitchen area, no cooking available. Sink, refrigerator, coffee maker.
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank John g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 13 June 2014

We stayed at Golden Sun Villas for the duration of our time in hanoi and could not have been happier not only with the room but with the attentiveness and helpfulness of the staff.

I corresponded via email with Kevin beforehand who organised all aspects of our trip to hanoi although we were expecting to do this ourselves. He tailor made our trip to include everything we required such as airport transfers and our Halong bay excursion. We had already booked our train tickets to Danang however if we had known he would have done this for us also. He did however contact the company we had booked through to ensure safe delivery of the tickets to the hotel once we had arrived.

The room itself was very clean and spacious and the beds comfortable. The hotel is in an excellent location close to the lake and within walking distance of all major sights. We are extremely glad we chose to stay at this hotel.

As for the tour that Kevin organised for us we could not have been happier. Other than the very uncomfortable bus journey there and back we were absolutely delighted. We had decided that we wanted to spend one night on a boat and the second on Cat Ba island a decision I urge you also to make. We were looked after every step of the way and passed from tour guide to tour guide and boat to boat with extreme ease and smoothness. As all tourists are choosing there own itineraries and staying for different lengths of time at different hotels we imagined this to be a nightmare but in fact it could have not ran any smoother. We were so happy with the quality, organisation and service of our tour and thank Kevin for organising this for us.

We were able to leave the bulk of our luggage at the hotel whilst on our tour free of charge and were also offered a safety deposit box for our valuables. Upon return we stayed a further night in a different room which was even more spacious than the previous. The staff remembered us and were equally as accommodating as previously and even let us stay in the room a little later due to poor weather and our train not departing to later that evening. This was greatly appreciated and made our journey on the night train from Hanoi to Hue run a little more smoothly.

All in all we would definitely recommend you stay here. An excellent standard of accommodation made all the better by the wonderful, friendly and helpful staff.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Sally C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bangkok
Level 5 Contributor
70 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 11 June 2014

Such wonderful service at the hotel; every staff person was great - good, cheerful attitudes at all times. I have never stayed in a hotel with such universally good and attentive service. Also the location was centrally located in the Old city and a very short distance to Hong Kiem lake. The hotel is set back from the main road, making it very quiet, Breakfast and wi-fi were food. Staff was knowledgeable about local attractions and restaurants. The rooms were spacious, almost new, well furnished and spotlessly clean. I can not come up with any complaint. We had a great stay in Hanoi and I hated to leave. Honestly, I cannot find fault with anything.

Room Tip: Family Room simply means two beds.
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  • Stayed June 2014, travelled with friends
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    • Service
Helpful?
3 Thank Bob4378
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 June 2014

Excellent services and hospitality. Staff are helpful and polite .Hotel is clean and comfortable. Strategic and easy excess to places of attraction like church, park ,lake and water puppet theatre.
When you are travel with children ,you may get the staff to assist you for a bigger and more spacious room with extra bed .Kids who are long for swimming pool ,playground maybe you wont get from here. In fact , we have no time for these activities during our stay there.

Room Tip: fair overall about room
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  • Stayed June 2014, travelled with family
    • Value
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    • Rooms
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    • Service
Helpful?
1 Thank Feliciakok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baden
Level 6 Contributor
112 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 9 June 2014

Giving 5 stars without any reductions in the detailed assessment I am doing very rarely. However, this time this hotel earns this 5 tripadvisor stars without doubt. 45 USD a night for this service is more than fair, it's a high value. The hotel is located in the centre of the city, close to the lake and the cathedral, sourrounded by many restaurants, bars and shops. But you will not hear this central location since the house is a little bit off the road separated by a small tunnel. Maybe, this irritates in the first moment when arriving but when you are in your room you will be very happy that they have built the house as it is. It is quiet there - in the heart of Hanoi.
The complete management team speaks very well English, is extremely supportive and friendly and does everything that a guest feels well. The rooms have a good size, include the amenities you need both for business and holidays, are very clean, wooden floor, great bed, safe, big desk and (working!) Hi-Speed WIFI, bathroom with window and air condition. All the photos other writers already have uploaded are reality, no fake. I have been in two different rooms for two nights on different dates - all my comments are valid for both. When arriving, a plate with cut fresh fruits is already awaiting you in your room, e.g. ananas, mango, star fruit, etc. The mini bar includes beer and soft drinks, the breakfast is very good, including fresh fruits and eggs served by you requested style. The hotel taxi service is slightly more expensive than the public taxi - but it works fully sufficient; I would choose again. You are picked-up by name, just perfect. Last, but not least, Kevin from the management team is a perfect trip organizer. Be sure that he will match most (possibly all) price offers you will have from other travel agents. One big advantage is that you can take the price of any tour on your hotel bill which can make life sometimes simpler (and partially safer). We had a great Halong Bay tour (with some limits of the tour itself, leading to 4.5 stars "only" (but being fully recommended) which are not caused by Kevin at all but by the cruise company (but this I will write separately; we used the Huong Hai Sealife Cruise (Luxury Version)).
Summarizing the above: usually, it's not very clever by a frequent traveller like mine to recommend hotels which I am using, too much - it could make them fully booked and increase the prices. However, since the chance to visit Hanoi within the next 12 months again, is low, I do it, since the guys there are really doing an excellent job. Going to Hanoi - I will book there again. Enjoy it.
PS: normally, I write my critics in German. However, since the automatic translations by tripadvisor are most of the time very lausy and the hotel is really great, I did it this time in English.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank gerenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Sun Villa Hotel

Property: Golden Sun Villa Hotel
Address: 68 Hang Trong, Hanoi 100000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service
Hotel Style:
Ranked #16 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Golden Sun Villa Hotel 3*
Number of rooms: 9
Official Description (provided by the hotel):
The brand new Golden Sun Villa Hotel was just opened in the 15th Nov 2013. Tuck away from Hang Trong Street, this is the latest and newest boutique hotel in the chain of Golden Sun group. Located in the heart of the Hanoi Old Quarter, we are super close to the Hoan Kiem Lake, the Water Puppet Theatre and the many other delights of traditional Hanoi. ... more   less 
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