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“Location, Price, Service - Excellent”

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Golden Sun Villa Hotel
Ranked #17 of 607 Hotels in Hanoi
Certificate of Excellence
Reviewed 30 August 2014

Really great was the booking service by Salesmanager Kevin who booked two trips, a flight and few services around for us. The organisation/ performance was perfect and the price was very good (also got some upgrades at the trip).

- breakfast a la card is great
- hotel was very clean and the service personal had a feeling for the right service and the right time
- the location is also very central in Hanoi near the 'Hoan Kiem Lake'

  • Stayed: August 2014
    • Value
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2  Thank Nupsi89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 August 2014

I stayed here with my boyfriend, and experienced the 5-star service that everyone else enjoyed.
The staff was helpful, the room was huge, and the breakfast was delicious.

But the point worth commending is, we moved on the Phong Nha (10 hours train ride from Hanoi), and i forgot my gloves in the local hotel.

I tried to get the local hotel in Phong Nha to mail the gloves back to me in Japan, but they couldn't do so without us paying a fee. However, they wouldn't accept credit card payment and requested for bank transfer. Knowing that the bank transfer fee will be more expensive than the glove itself, I turned to Manager Kevin from Golden Sun Villa for help.

Manager Kevin communicated with the Phong Nha hotel and arranged for them to send the gloves to Hanoi for free, and Manager Kevin arranged for a slow mail for the gloves to be sent back to Japan to me for FREE!!

Now, this is what I call excellent service and going the extra mile!!

  • Stayed: August 2014, travelled as a couple
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Thank Yuko1226
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2014

Nice stay, great location and very friendly staff. We really had a very good time! Located in the center of Ha Noi, very close to nice restaurants and city attractions. We booked also a daily tour to Ha Long through the hotel and it was great.
Highly recommended!

  • Stayed: August 2014, travelled with family
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3  Thank NiValt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2014

I stayed here with 2 friends last week and had a wonderful time. The staff is extremely friendly and helpfull. They arranged our tours to Sapa and Ha Long Bay and when we returned they offered us breakfast and a room to shower at no extra costs. And they also helped us booking our hotel in Hoi An. Hana, Jessica and Kevin are the best! But this also counts for the rest of the staff. If you need a nice place to stay in Hanoi at a central location look no further!

  • Stayed: August 2014
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4  Thank Annemieke21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
moonpham11, Customer Care Team at Golden Sun Villa Hotel, responded to this reviewResponded 7 September 2014

Dear Anne and friends,

Greeting from Golden Sun Villa Hotel, Hanoi.

A million thanks for the great comment on Tripadvisor. We are delighted with your compliments of our staffs, hotel facilities and service.

It has been a pleasure having you with your partner as our resident and we are glad to have provided you with a memorable experience. Even though you got some problems before you left here.

All in all, thank you for your kindness and your feedback. We, the staff and customer care team at Golden Sun Villa Hotel are look forward to welcoming you to our residence again in the near future.

Your sincerely,

Hana
Customer Care Team
"We Care About You, We Care About Your Trip"

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014 via mobile

This place was amazing. Everyone was incredibly friendly. Great location near the lake and walking distance to the night market and shopping in the old quarter. Hanna and the staff went out of their way to organize personalized and customized trips for us. Everyone was especially friendly and we even got a room upgrade. Well worth the price and probably worth more.

  • Stayed: August 2014
    • Value
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    • Rooms
    • Cleanliness
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2  Thank Esd006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2014

I stayed here with my partner recently and can thoroughly recommend this hotel. It doesn't have any real street presence, as you walk down a corridor with murals to the hotel lobby, but is definitely a little hidden gem.
We initially had a room on the 7th Floor. The room was a good size with kitchenette with full size fridge. The mini-bar items in the fridge were reasonably priced. The hotel is situated very close to the lake, old quarter and near the cathedral.
The breakfasts included in the room rate were delicious usually consisting of omelette and baguette, club sandwiches, yoghurt, fruits, pancakes etc. You just order off the menu, but can order seconds if needed. The young waitress in the Dining Room was very obliging and sweet. In fact all the staff there couldn't do enough for us. Tiffany on the Front Desk and Kevin were also extremely helpful. Kevin assisted us with booking the Halong Bay overnight trip. We initially stayed 2 nights and then a 3rd when we returned from Halong Bay. We left our suitcases there, no problems.
On our 3rd night they gave us a family room with a living area, kitchen and 2 bedrooms. A bit of an overkill for 2 people but nice to have the lounge area. The 3rd night was US $40 for the night. Couldn't believe how cheap it was. If I ever go back to Hanoi I would definitely stay here again and will recommend this place to any friends travelling to Hanoi.

Stayed: August 2014, travelled as a couple
2  Thank DamHelMiaTob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2014

every thing is perfect,nice room,very clean, quiet,staff very friendly, good wifi ,Breakfast was very good, staff always smiling,( and they give a small handkerchief with the logo of the hotel as a memorial to us) Thank you for have a good memmories, we will go back again and again

Stayed: August 2014, travelled as a couple
3  Thank Orawan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Golden Sun Villa Hotel

Address: 68 Hang Trong, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Shuttle Bus service
Hotel Style:
Ranked #17 of 607 Hotels in Hanoi
Price Range: £30 - £53 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Golden Sun Villa Hotel 3*
Number of rooms: 25
Official Description (provided by the hotel):
The brand new Golden Sun Villa Hotel was just opened in the 15th Nov 2013. Tuck away from Hang Trong Street, this is the latest and newest boutique hotel in the chain of Golden Sun Hotels Group. Located in the heart of the Hanoi Old Quarter, we are super close to the Hoan Kiem Lake, the Water Puppet Theatre and the many other delights of traditional Hanoi. ... more   less 
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