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“Great Hotel in Hanoi” 5 of 5 bubbles
Review of Especen Hotel

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Especen Hotel
Ranked #190 of 578 Hotels in Hanoi
Nelson, New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel in Hanoi”
5 of 5 bubbles Reviewed 23 June 2013

We were looking for a cheap but good hotel in hanoi before we flew in from bangkok. found especen hotels website, checked out the rooms online and decided to make a reservation.
the rooms were just as the photos, clean, bright, spacious with good beds. above all the staff were very helpful, as well as being fun to talk to. ANH on reception was a legend! Overall i can recommend this hotel to anyone who is just a bit beyond the backpacker scene, we have been travelling on and off for over 20 years, so no longer look for the cheapest dorms!

  • Stayed June 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Miles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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298 reviews from our community

Traveller rating
    89
    127
    49
    18
    15
See reviews for
27
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
San Francisco, California, United States
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 15 June 2013

We were really excited about arriving in Hanoi Vietnam but saddened by our experience at Especen. We had booked 4 nights ahead of time and the price was right, but we didn't know that our room was being redone (while we were staying there!). When we returned after our first excursion the room was being wall papered. We weren't too upset because they gave us another room to wait in for two hours until it was done. After that, every single time we left our room something was done to it! Furniture was replaced, wall hangings were drilled into the wall, and things were moved around. We are pretty easy going but after the 5th time ( and again we had to wait for our room) I tried to explain why we were unhappy but the owners do not speak very good English.

  • Stayed June 2013, travelled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Erica P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
especen, Owner at Especen Hotel, responded to this review, 27 January 2014
Dear Erica P,
We are so sorry about our mistake. Our staff which you told is not good in English. He had misunderstood and said that you like the new decorated. Therefore, thing was happened as you said.
We are so sorry about it. It is totally our mistake.
Still hope you like to come back our hotel again!
Best regard
Tran Hoai Thanh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seoul
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 9 June 2013

Value for price, definitely a must stay for one for business trip. Business has been booming in Hanoi and opportunity seems to be everywhere near this hotel, which was great for the team when we booked the twin beds. And with the option of thin shades I was waken up by the morning sun, which personally I have always preferred, just like home. Though it's not as brightly clean as shown in the images the rooms has ample space considering the price we have paid.

  • Stayed August 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jamimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pulborough, United Kingdom
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 7 June 2013 via mobile

I found it very quiet in the hotel as I was in the annex so it wasn't great for meeting people, but good central location. Staff were there if you needed them but left you to it. The rooms were impeccably clean and very big. All in all it was a pleasant stay.

  • Stayed June 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Rebecca T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
1 review
4 of 5 bubbles Reviewed 22 May 2013

My wife and I enjoyed a lot our stay at Especen hotel. The rooms are just as advertised, spacious, bright, calm and clean. The staff (we mostly interacted with Anh) was very friendly and helpful. Overall, highly recommended budget hotel, perfect for a couple.

  • Stayed May 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marc G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 11 May 2013 via mobile

I liked this hotel a lot although my friend thought it was "lacking in character". The location was fantastic. Right in the heart of the old quarter but not on a noisy main road so was able to get a good sleep. The room was spacious, comfortable and very clean. Didn't talk to the staff much but found them pleasant enough. Although personally I wouldn't go back to Hanoi if you paid me I certainly recommend this hotel to anyone who would like to go.

  • Stayed February 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank clao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
40 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 14 April 2013 via mobile

There was nothing to really dislike about this hotel. Please realise that this is the REAL Especen Hotel, so don't be fooled by imitations. Book online using one of the popular websites and make sure the address is 28 Tho Xuong St. There are two fake ones very close to the cathedral and I initially went to the wrong one but they didn't have my booking, so check before you check in.

The staff were friendly and welcoming as well as speaking good English.

The rooms were incredibly spacious and comfortable as well as being clean.

Water was hot, AC worked well and the shower was okay. Don't flush anything down the toilet though, as it will block.

There was a balcony overlooking the street below and after about 10pm the noise died down and a good night's sleep could be had.

They also provided some drinks, including beer to put in the fridge.

The wifi was pedestrian speed but it didn't trouble me too much.

The location is very good with tonnes of good eating options nearby and still within easy walking distance of the old quarter, the lake and sights west of the centre.

Having met others I think it's possible to get the same for slightly less cash, having said this, I certainly don't feel cheated on $26 a night and I'm on a budget.

Be aware of fake Especen Hotels. The real one is this one, address 28 Tho Xuong St, round the back of the cathedral on the same street as Splendid Star Grand Hotel. Please don't be fooled.

Stayed April 2013, travelled solo
Helpful?
Thank marcforsterpert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Especen Hotel

Property: Especen Hotel
Address: 28 Tho Xuong street, Hoan Kiem district, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
#21 Best Value Hotel in Hanoi
#69 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Especen Hotel 2.5*
Number of rooms: 29
Official Description (provided by the hotel):
Especen hotel is one of the first mini hotels built since the 1990s located in the center of the Old Quarter in Hanoi. It is just a stone’s throw from St. Joseph's Church (Cathedral) on a quiet alley off of Au Trieu Street. This convenient location allows you to be just a 5 minute walk from Hoan Kiem Lake, Thang Long water puppet theater, night market, Vietnam Airlines booking office & Quang Trung bus stop (for service to Noi Bai International airport). You can get to all the famous travel points, Eroupean and Vietnamese traditional restaurants, craft shops, pubs and art galleries,... as soon as you step on to the main road. ... more   less 
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Also Known As:
Especen Hotel Hanoi

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