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“Amazing staff, good location, great value” 5 of 5 bubbles
Review of Hanoi Guest House

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Hanoi Guest House
Ranked #4 of 566 Hanoi B&B and Inns
Certificate of Excellence
Makati, Philippines
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Amazing staff, good location, great value”
5 of 5 bubbles Reviewed 5 November 2013

We stayed at Hanoi Guesthouse from October 27th to 29th, 2013. We chose this hotel upon the recommendation of friends, who stayed at their previous location in Hang Hanh St. near Hoan Kiem Lake. The staff were very friendly and helpful during the course of our email correspondence while arranging our itinerary and our tours. They suggested alternatives and were very patient about last minute changes in our plans. We arrived way past midnight, but they were ready to assist us with our bags. They were very courteous and efficient. The room was clean, smelled nice and was bigger than what we had expected. Quality of pillows could be improved though. Breakfast was included in our booking and was made to order depending on your preference. The guesthouse is located right smack in the middle of the Old Quarter and is perfect if you want to explore the Old Quarter on your own. It is walking distance from the Water Puppet Theatre, Hoan Kiem Lake, the night market, most restaurants and other shops. A big thank you to all the staff! You made our stay truly memorable and we will definitely recommend your hotel to our friends.

Room Tip: Be sure to ask the staff if you want a room on a quiet, non-smoking floor. Be specific with your req...
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  • Stayed October 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Maria Gerlyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLe, Manager at Hanoi Guest House, responded to this review, 15 November 2013
Dear Ms Maria

Thank you for your beautiful comments towards our staff, location, service, cleanliness, breakfast and room rates. It’s so glad for us to know that you were satisfied with our services every moment.

We would feel really honored to have an opportunity to see you again.

Your faithfully
Hanoi Guesthouse Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,666 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (242)
Date | Rating
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  • English first
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English first
Geelong, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 31 October 2013

This place is great - clean, comfy beds, great location to explore from but what really makes it special is the people that work there. You arrive and they welcome you, sit you down with a drink and educate you about Hanoi, where you are, what to do and where to go. They are really knowledgable and if you have something in mind they will help you arrange it. My partner and I were here early September and unfortunately late one night he had his iPhone stolen (a bit of bad luck, out late horsing around) and one of the staff members there went above and beyond helping us obtain a police report for our insurance. Daunting task even for Vietnamese people but she came with us both times and sat at the station for over half an hour each time, translating and explaining what was happening. You just can't buy that kind of help. So we highly reccommend staying here it is really clean, free wifi and computers in the lobby, great value - you would pay at least $150 for the night back in Australia and the breakfast was great!
Thanks Hanoi Guesthouse team for making our stay so awesome despite our phone hiccup, Jess & Phil

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Jesscat11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLe, Manager at Hanoi Guest House, responded to this review, 15 November 2013
Dear Jess & Phil,

We would like to say thank you very much for your lovely review. We are so happy that you enjoyed your stay at our hotel.

We would be very happy to see you again on a future trip to Hanoi.

Yours sincerely,
HANOI GUESTHOUSE TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tauranga, New Zealand
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 26 October 2013

We were very happy with the location, clean rooms and price of Hanoi Guesthouse. But the key to our very enjoyable stay here (our Hanoi home for 7 nights) were the staff. All of them, from front of house to room staff were very welcoming, friendly and helpful. One night, my wife mentioned my birthday as a passing comment to the ladies at reception as were going out for dinner. While we were out they bought a birthday cake for me. You are unlikely to find that touch at the larger hotels for twice the price. If you're in Hanoi, stay here.

  • Stayed October 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Murray M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLe, Manager at Hanoi Guest House, responded to this review, 15 November 2013
Dear Mr Murray,

On behalf of our hotel management, I would send our sincerely thanks for your wonderful comment regarding our hotel staff, the room cleanness , the location and the room rate… It is always very gratifying to know you had a great vacation with services offered by our hotel team. I will be certain to pass on your wonderful comments to whole team. We promise to keep the service up to deserve your trust.

We are looking forward to your next visit.

Yours sincerely,
HANOI GUESTHOUSE TEAM
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 25 October 2013

We had the pleasure of staying five nights at Hanoi guesthouse. All staffs were very helpful everyone was so nice. They also told us on how to avoid travel agents scam, great places for food. Room is clean and nice to stay with a very peaceful environment. They organised a trip 2D1N to Halong Bay for us, day trip to Hoa Lu Tam Coc and Perfume Pagoda and everything ran to perfection and enjoyable . A small guesthouse, but big on service and satisfaction. Recommend this place to our friends and hopefully will be back one day!

  • Stayed October 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank wdarcheng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLe, Manager at Hanoi Guest House, responded to this review, 15 November 2013
Dear Dar Cheng,

Thank you so much for taking your valuable time to write us a positive feedback.

It’s a great pleasure to know how much you were fully satisfied with our Guesthouse services such as great tours, excellent service, high standard room and friendly staff.

We would promise to put a lot of focus on improving services day by day to ensure our outstanding services keep providing to our Guests.

We look forward to welcoming you back soon.

Your sincerely
HANOI GUESTHOUSE TEAM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 24 October 2013

Lovely little hotel in Hanoi. We reached Hanoi early in the morning, were warmly received by the staff and served us some delicious breakfast. Even though we arrived earlier than the standard check-in time, our rooms were ready and we were really grateful for being allowed to check-in early as we were exhausted from our flight. Hanoi was rainy while we were there, and the staff very nicely lend us some umbrellas for use. My colleague and I stayed in a twin room. Our room was rather spacious, impeccably clean and well equipped with all the things one finds useful when travelling - hair dryer, electric kettle, toiletries etc. Unfortunately there were some plumbing issue in the hotel when we returned from our Halong Bay trip, and we were unable to stay the same hotel during our last day of the trip. The staff very kindly helped us to book another hotel and arranged transport to send us there without asking for additional charges. The other hotel is not as good as this and we dearly missed this place! Nonetheless, thumbs up for the good service this hotel provides, will definitely return if I ever go back to Hanoi again.

  • Stayed September 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank greentoucan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLe, Manager at Hanoi Guest House, responded to this review, 15 November 2013
Dear our Distinguished Guests,

We deeply thank you so much for your lovely comment posted on Tripadvisor.com about your recent stay.

We are so equally delighted to know how much you enjoyed the hotel’s service which is good and professional, the rooms are clean, the location is great and we are particularly pleased to read you found the team friendly and helpful.

We hope it is not too long before we have the chance of welcoming you back our hotel soon.

Your sincerely
Hanoi Guesthouse Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 October 2013

$15 what does it get you?
Double room comfortable bed and pillows, clean rooms, bat tub and shower! great service ,wonderful breakfast great location!!! The staff were so helpful I would highly recommend this guest house.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cashewmama2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLe, Manager at Hanoi Guest House, responded to this review, 15 November 2013
Dear Cashewmama,

Thank you so much for your very detailed positive comment.

We would assure you that it makes us very pleasant to know you obviously enjoyed staying at Hanoi Guesthouse. We would promise to keep good work to deserve your such positive comment.

We are really looking forward to welcome you back as soon as possible.

Your truly,
Hanoi Guesthouse Team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palm Beach QLD Australia
Level Contributor
96 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 17 October 2013

This is a great hotel in the best street in the Old Quarter "May May" St. Rooms were clean, bed comfy & staff couldn't be more helpful & friendly. Definitely recommend this hotel to everyone. The breakfast was very nice and the staff helped booked our onward trips.

  • Stayed October 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sheppards28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerLe, Manager at Hanoi Guest House, responded to this review, 15 November 2013
Dear Sheppards,

Thank you so much for your very detailed positive comment.

We would assure you that it makes us very pleasant to know you obviously enjoyed staying at Hanoi Guesthouse. We would promise to keep good work to deserve your such positive comment.

We are really looking forward to welcome you back as soon as possible.

Your truly,
Hanoi Guesthouse Team.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi Guest House

Property: Hanoi Guest House
Address: 85 Ma May Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #4 of 566 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Guest House 3*
Number of rooms: 10
Official Description (provided by the hotel):
Hanoi Guest House is ideally situated in the central part of old town, conveniently close to all the interesting attractions like Hoan Kiem Lake, Ngoc Son Temple, Water Puppet theater, Restaurants, Bars, Shops, etc. The Team speak excellent English, are knowledge to advise you what is worth visiting around Hanoi and other sites. They are incredibly helpful willing to accompany you. Hotel facility be provided sufficiently, include Elevator. The room rates are inclusive of breakfast, daily fruit, juice, coffee and tea. Free Computers to use at lobby. Free WiFi access be served all floors. The rooms are complimentary fully equipped Satellite TV, Minibar, Air-conditioning, Fan, Heater, Internet access - wireless, Computer in lobby (Complimentary), Refrigerator, Work Desk, Wardrobe, Sitting area,Telephone, Hair dryer, Slippers, Private bathroom with hot shower, towers, bathtub, bathroom amenities, Wake up service/Alarm clock... Superior room with window, Deluxe room with balcony or Old Quarter view, Honeymoon rooms are decorated specially. ... more   less 
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Also Known As:
Hanoi Guesthouse Hotel Hanoi

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