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“"A home away from home"”
Review of Hanoi Guest House

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Hanoi Guest House
Ranked #4 of 601 Hanoi B&B and Inns
Certificate of Excellence
Hanoi, Vietnam
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“"A home away from home"”
Reviewed 28 May 2014

Excellent stay,we booked Halong Bay,Sapa and Ninh Binh from here and everything was perfect organised and on schedule.On the train to Sapa we even were pointed in to the carriage and one member of the staff was at the station waiting when we came back,all the luggage was secured stored while away on tours.The staff was excellent with no exception,the room was very good,all amenities are at the door step.If you staying in Hanoi this place is the one you looking for.

Room Tip: If you book the honeymoon suit,the one below 7th floor are new refurnished.
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 2 June 2014
Dear Mr Carlos,
Thank you for writing an amazing review about your recent stay at Hanoi Guesthouse. It is extremely gratifying to know that you enjoyed the hotel's services and our location, our tours we arranged for you. We always work hard to provide excellent service and unforgettable memories for our guests.
We hope that you will have the opportunity to visit Hanoi Guesthouse again in the near future.
Sincerely,

HANOI GUESTHOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (250)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
2 reviews
Reviewed 27 May 2014

Staffs were very helpful with us. Always there to answer any of our questions. We booked our Halong Bay trip as well as our Sapa trip from there and while we stayed away for nights, we were able to store our big luggage while we were absent. They care about the quality of the trip that they booked for us. We really appreciated the things like lemon juice at the front desk, showers availables after check-out and the good breakfasts. Rooms were always clean and well prepared.Thank you for all. Dont stop smiling. Special thanks to the luggage boy that was always there to help us.

David & Alex

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ulysse1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 28 May 2014
Dear David & Alex
We would be grateful for your wonderful review. It's so pleasant for us to know that you felt our hotel like “A Home Away form Home” Thank you so much for highlighting our hotel staff especially luggage boy, the room quality, good location, complimentary breakfast which made you enjoy your stay and highly recommendation our hotel to everyone. So happy when we hear that you enjoyed with our tour we arrange for you. It extremely will encourage us to maintain our efforts so the services we provide will meet our next Guests' expectation thoroughly.
We are looking forward to welcoming you again in near future.
Your sincerely
HANOI GUESTHOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Johor Bahru, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 May 2014

Prompt email reply to all our queries regarding hotel booking and tour packages.
Useful map and tips of getting around were provided before we start to explore the old quarters.
Staff answered to our questions patiently.
I travelled with my dad, mum and aunt. All of us were satisfied with the rooms, service and tour packages.
Air-conditioner was broken in one of the rooms we have taken, they installed a brand new one and got everything sorted before we went back to room at night.
It was a pleasant stay, staffs were lovely and they serve us with great passion. Thanks for making our trip memorable, especially Ms Kim, Ms Huyen, Ms Nga, Lancy & Tuan.
Aww… look at all these kind comments in Tripadvisor! Hanoi Guesthouse Team certainly deserved all the compliments. Keep it up! =)

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hwee_9836
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 28 May 2014
Dear Hwee,
How pleased I am to hear that your recent visit to our Hanoi Guesthouse was so enjoyable. It’s a great pleasure to know how much you were fully satisfied with our hotel such as the tours, location, service, specially the helpful and kind reception. We would promise to put a lot of focus on improving services day by day to ensure our outstanding services keep providing to our guests.
We look forward to welcoming you back soon.
Your sincerely
HANOI GUESTHOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 May 2014

We booked our Halong Bay trip from here and while we stayed away for the night, we were able to store our luggage for the night at the Guesthouse. They provided us with a great room (for 3 people) and when we returned we stayed on the 8th floor, but the lift only went to the 7th. Apart from that - the location is in the middle of the Old Quarter and Ma May Street has a lot of historical significance - with the next door government house now converted into a performance centre being an old traditional Vietnamese house. Easy to walk to the Lake and other places of interest.

The staff were very friendly, even organised a birthday cake for my friend. Room(s) were clean, and breakfast was OK. Fantastic value for money.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank telads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 28 May 2014
Dear Valued Guest,
Thank you for writing an amazing review about your recent stay at Hanoi Guesthouse. It is extremely gratifying to know that you enjoyed the hotel's services and our location, our tours we arrange for you. We always work hard to provide excellent service and unforgettable memories for our guests.
We hope that you will have the opportunity to visit Hanoi Guesthouse again in the near future.
Sincerely,
HANOI GUESTHOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
Reviewed 24 May 2014

Staffs were very friendly and helpful. We enjoy the stay at the hotel and really a well said “A home away from home”. Hotel provides drinking water, fruits and juice for free. I like their lemon juice very much. They arrange us the tour to Sapa and Halong Bay with staff accompany us to the train station. The location of the hotel is strategic, walking distance to the Hoan Kiem lake. It is a highly recomended hotel in Hanoi.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LHSan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 28 May 2014
Dear LHSan,
We would be grateful for your wonderful review. We feel very happy when you got the feeling that this is not only the hotel but also it’s your “A home away from home”. Thank you so much for highlighting the hotel staff, the hotel service, the room, the breakfast and location...etc., It extremely will encourage us to maintain our efforts so the services we provide will meet your expectation thoroughly.
We look forward to warmly welcome you back soon!
Your sincerely
HANOI GUESTHOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
199 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
Reviewed 24 May 2014

I used TA to track down this little gem of a hotel and was not disappointed. The location was perfect for mixing it up on the streets, the rooms were clean and really well maintained and the room pricing was extremely competetive. The best thing that we found here were the staff. Nga (Russia) helps run an efficient establishment and between her and the other staff we were generally in hysterics by the time we got out the door.
Thank you for the great stay. We will return.

Room Tip: The rooms at the back are generally quieter but if you enjoy a bit of people watching from your balc...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheath27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 28 May 2014
Dear Valued Guest,
Thank you so much for taking the time to write a review on Tripadvisor.com.
How can we thank you for such a fabulous review! How wonderful it was to hear that you enjoyed our service. Especially Staff proded make you feel like home. I know it is a favorite of the staff to share with our guests.
Thank you so much for sharing and I hope that we will have an opportunity to have you back with us one day soon!
Best Regards,
HANOI GUESTHOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 21 May 2014

This is a great hotel right in the bustling Old Quarter. You really get a lot for your money - it's the nicest hotel we've stayed in throughout Vietnam for that price. The staff are all really friendly and can't do enough to help you, the customer service is excellent. Little touches like fresh juice on arrival and rose petals on the bed are lovely too! Th room was fairly spacious by guesthouse standards and had everything you needed. The breakfasts were great - delicious pho! The staff do try and push their tours on you a bit, but once you say no they're fine with that. Would definitely recommend!

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindsey C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 28 May 2014
Dear Valued Guest,
How pleased I am to hear that your recent visit to our Hanoi Guesthouse was so enjoyable. It’s a great pleasure to know how much you were fully satisfied with our hotel such as the tours, location, service, specially the helpful and kind reception. We would promise to put a lot of focus on improving services day by day to ensure our outstanding services keep providing to our guests.
We look forward to welcoming you back soon.
Your sincerely
HANOI GUESTHOUSE
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi Guest House

Property: Hanoi Guest House
Address: 85 Ma May Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #4 of 601 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Guest House 3*
Number of rooms: 10
Official Description (provided by the hotel):
Hanoi Guest House is ideally situated in the central part of old town, conveniently close to all the interesting attractions like Hoan Kiem Lake, Ngoc Son Temple, Water Puppet theater, Restaurants, Bars, Shops, etc. The Team speak excellent English, are knowledge to advise you what is worth visiting around Hanoi and other sites. They are incredibly helpful willing to accompany you. Hotel facility be provided sufficiently, include Elevator. The room rates are inclusive of breakfast, daily fruit, juice, coffee and tea. Free Computers to use at lobby. Free WiFi access be served all floors. The rooms are complimentary fully equipped Satellite TV, Minibar, Air-conditioning, Fan, Heater, Internet access - wireless, Computer in lobby (Complimentary), Refrigerator, Work Desk, Wardrobe, Sitting area,Telephone, Hair dryer, Slippers, Private bathroom with hot shower, towers, bathtub, bathroom amenities, Wake up service/Alarm clock... Superior room with window, Deluxe room with balcony or Old Quarter view, Honeymoon rooms are decorated specially. ... more   less 
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Also Known As:
Hanoi Guesthouse Hotel Hanoi

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