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“Perfect”
Review of Hanoi Guest House

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Hanoi Guest House
Ranked #4 of 601 Hanoi B&B and Inns
Certificate of Excellence
London, United Kingdom
1 review
“Perfect”
Reviewed 24 June 2014

This hotel should be proud of its fantastic service. The staff spoke excellent English and had great knowledge of the city and the North of Vietnam and are willing to help at all hours of the day. The breakfast was lovely too!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harlie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 26 June 2014
Dear Harlie S,
Thank you for choosing Hanoi Guesthouse for your recent stay in Hanoi.
We sincerely appreciate your meaningful contribution to our hotel on TripAdvisor. We're always eager to hear what you liked and how we might improve our services perfectly.
Thanks again, and we hope you'll choose Hanoi Guesthouse the next time you're in Hanoi.
Best regards
HANOI GUESTHOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Service
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (250)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
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English first
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 23 June 2014 via mobile

The Hanoi Guest House is awesome! We came back to stay here whenever possible during our travels in Vietnam. The staff are so incredibly kind and go out of there way to help you. The hotel was lovely and such good value for money. I love this place!

Stayed June 2014, travelled with friends
Helpful?
4 Thank Whitney B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 26 June 2014
Dear Whitney B,
Thank you so much for your recent stay at our. We are so delighted to hear your recent positive experience. We ensure that our team will strive this sort of excellence with all our Guests.
We look forward to welcoming you back.

Your sincerely,

HANOI GUESTHOUSE TEAM
“Ahome away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 22 June 2014

I stayed in this hotel (standard room) in mid-June 2014. Great experience from start to finish and outstanding service from the very experienced, knowledgable and helpful staff.

The airport pick-up was on time and we were happily greeted at the hotel upon arrival. The staff were very helpful and gave us good recommendations on places to see and dine in. The room was excellent for the price paid and the complementary breakfasts had good range and were freshly cooked. The bed was firm but comfortable, the air-conditioning worked well and the room was a good size. The only issues we had were a few tiny ants (which didn't bother us) and low water pressure in the shower (which similarly didn't really bother us). Overall, it's fantastic value for money.

One of the staff members, Lang, is such a lovely person. She helped us so much when we needed to alter our travel plans. The hotel was very accommodating and we even got upgraded to a deluxe room for free!

Thank you Hanoi Guesthouse! I would definitely stay here again and recommend it to anyone who wants to travel well on a budget.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank emmaday64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 26 June 2014
Dear emmaday64 ,
On behalf of our hotel management, I would send our sincerely thanks for your wonderful comment regarding our hotel staff, the room cleanness and room amenities, the location… It is always very gratifying to know you had a great vacation with services offered by our hotel team. I will be certain to pass on your wonderful comments to whole team. We promise to keep the service up to deserve your trust.

We are looking forward to your next visit.

Your sincerely,
HANOI GUESTHOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 June 2014

This was the best hotel so far of our backpacking trip. It is a perfect location and we slept amazingly!

We arrived around 9am, and we were so tired after our flight, we were welcomed and our bags taken and we were shown to the restaurant. We were told our room wasn't ready as it was early, but as we were shattered, we were offered a drink and some breakfast, which was lovely! A lady then came over to say they had a room ready which we could have, best news ever! The room was clean and tidy and you get free water, snacks,a fridge and your own safe, which is all complimentary!!

After a nap and a shower, we headed downstairs to be greeted and given a map with some information and tips (free of charge) i wish i had asked her name, but the same lovely lady took us to a place to eat over the road called 72 which, we HIGHLY recommend you try! Local food, local people. (If you do eat however, every order gets free boiled rice, so maybe avoid rice dishes?)

The whole stay was made so easy with the staff,giving hints and tips and checking how we were and if we needed anything.

We booked our Ha Long Bay tour with them, which is the only thing i would say don't necessarily take their advice on. They were pushing the expensive tour as it is the best for their customers as they say, but we ended up using the cheap tour and getting a Deluxe room,which was still miles cheaper. This boat was perfect.The rooms were lovely and big, we got 3 bottle of free water on separate occasions. Popeye the guide was very funny,and the food is really good,and they bring you ALOT of it!! One tip aswell, we met people who went for Superior on this trip,and their rooms were terrible and loud and upstairs,so go for deluxe!

We had nearly a full day before the overnight train (which again they booked for us no problem) and we were given towels and the use of the shower for free,no problem! When it came to go, one of their staff took us and carried our bags all the way to our cabin, to make sure we got on the right train!!!

All in all, we were sad to go and HIGHLY recommend this place. It isn't anymore expensive than other places and extra value for money. Thank you!

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Steph B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 26 June 2014
Dear Steph B,

Thank you for sharing your wonderful comments on site of Tripadvisor.com. It is fantastic to read that you had such a great stay with us and thank you for your warm words about the wonderful staff, nice room, best location, delicious breakfast… We are so pleasant to know that you happy with all our tours we arrange for you. We would promise to put a lot of focus on improving services day by day to ensure our outstanding services keep providing to our Guests.

We look forward to welcoming you back soon!

Your sincerely,
HANOI GUESTHOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 June 2014

Hanoi Guesthouse is an excellent hotel, i like the hotel environment so much, it is convenient to every single location we were heading, the room is clean & comfortable, the staffs are friendly and helpful, food is very delicious & authentic and etc . The guest house provided us with a perfect and informatics ground tour. As such I am highly recommended Hanoi Guesthouse.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eddy_Ong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 26 June 2014
Dear Eddy_Ong,

Great to hear from you and know that your experience with us was a very enjoyable one. From location, delicious breakfast, our spacious guest rooms and our fabulous and helpful staff. We appreciate your comments and very happy that they left such a positive impact on you.

Addy Ong, hope you and your continue with an enjoyable and fun journey and hope to see you back one day in the future.

Best wishes,
HANOI GUESTHOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 June 2014

Serive provided is excellence. It is the warm and friendliness of the staff will make you feel comfortable to be in Hanoi. My family and myself started the holiday with lots of concerns due to different stories of Hanoi and most importantly is the language barries. However everything is comforted with the warm hospitality of the staff of Hanoi Guest house. If you plan to visit Hanoi, i strongly recommend you choose HanoiGuestHouse as your choice of accomodation. Special mention to Ms Huyen and Ms Kim for all the assistance. The hotel is clean and value for money.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lowjonatha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 26 June 2014
Dear Lowjonatha,
Thank you for your taking the time to write a review on site of Tripadvisor.com. We would be grateful for your wonderful review. It's so pleasant for us to know that you felt our hotel like “A Home away from Home” Thank you so much for highlighting our hotel staff, the room quality, our tours and complimentary breakfast which made you enjoy your stay and highly recommendation our hotel to everyone. It extremely will encourage us to maintain our efforts so the services we provide will meet our next Guests' expectation thoroughly.

We are looking forward to welcoming you again in near future.

Your sincerely,
HANOI GUESTHOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwin, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 9 June 2014

Hanoi guest house
This hotel should be #1. Located in the old section of Hanoi it's about 1.5h from the air port depending on traffic. We arrived by train and it was a short cab ride to the hotel. They had welcome drinks consisting of lime and orange cordial. Would have been nicer if it was chilled. Ere was also always some complimentary fruit at reception for guests. The bananas were amazing, so sweet.
The staff were extremely helpful making sure every time you walk through the lobby that you are ok. They gave us the best option every time for our needs. They organised our tour to Ha Long bay which turned out to be exceptional value for money and conducted by a very organised well trained English speaking guide.
The food at breakfast was very nice. You could choose from an a la carte menu unlike most places that have cold basic food buffet style. We had bacon and eggs with a baguette and it was great.
The rooms have complimentary water, coffee, tea, nuts, and other snacks.
There was a real coffee mug. The first time I have seen this in vietnam.
The staff recommended a restaurant for lunch and it was delicious and great value.
The staff also told us about BiaHoi which turned out to be an amazing experience 5 mins walk form our hotel. It's basically a set of crossroads where all sorts of street foods are served with the cheapest beer I have seen in all vietnam.
The hotel rooms are comfortable, clean, we'll appointed and very cheap.
I have stayed in 5 star hotels that don't give service this good.
If your going to Hanoi on a budget this is the place to stay.

Room Tip: Just ask for a good room but from what I hear they are all good.
See more room tips
  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Bakerzinc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiGuesthouse8, Manager at Hanoi Guest House, responded to this review, 14 June 2014
Dear Bakerzinc,
Many thanks for taking the time to leave your feedback following your recent stay at Hanoi Guesthouse.
It was a pleasure to read your such wonderful comments. I am absolutely delighted to read that you enjoyed all aspects of the hotel during your stay such as our room, it was spacious and clean, room with complimentary water, coffee, tea, nuts, and other snacks. The free breakfast is a plus and the servers are generous, the staff are very friendly and helpful and the Halong Bay trip was organize by our hotel is a pleasant one. Particularly, you felt that Hanoi Guesthouse was a “a home away from home”.
I am sure our whole team will be so glad as I am to hear from you "This kind of hospitality coupled with spacious and clean room to stay makes this a place to go back to".
We are looking forward to welcome you back in the nearest future.

Sincerely yours
HANOI GUESTHOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi Guest House

Property: Hanoi Guest House
Address: 85 Ma May Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #4 of 601 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Guest House 3*
Number of rooms: 10
Official Description (provided by the hotel):
Hanoi Guest House is ideally situated in the central part of old town, conveniently close to all the interesting attractions like Hoan Kiem Lake, Ngoc Son Temple, Water Puppet theater, Restaurants, Bars, Shops, etc. The Team speak excellent English, are knowledge to advise you what is worth visiting around Hanoi and other sites. They are incredibly helpful willing to accompany you. Hotel facility be provided sufficiently, include Elevator. The room rates are inclusive of breakfast, daily fruit, juice, coffee and tea. Free Computers to use at lobby. Free WiFi access be served all floors. The rooms are complimentary fully equipped Satellite TV, Minibar, Air-conditioning, Fan, Heater, Internet access - wireless, Computer in lobby (Complimentary), Refrigerator, Work Desk, Wardrobe, Sitting area,Telephone, Hair dryer, Slippers, Private bathroom with hot shower, towers, bathtub, bathroom amenities, Wake up service/Alarm clock... Superior room with window, Deluxe room with balcony or Old Quarter view, Honeymoon rooms are decorated specially. ... more   less 
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Also Known As:
Hanoi Guesthouse Hotel Hanoi

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