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“Sublime service and great hotel” 5 of 5 bubbles
Review of Hanoi Guest House

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Hanoi Guest House
Ranked #4 of 569 Hanoi B&B and Inns
Certificate of Excellence
Amsterdam
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Sublime service and great hotel”
5 of 5 bubbles Reviewed 24 July 2014 via mobile

We've stayed three nights in Hanoi Guesthouse and it is save to say that we have never experienced anything like it. The location is the most central you could wish, the breakfast is great, the rooms are very nice and the price very reasonable. But the best thing about this hotel is the staff. They arranged with the airliner that my lost bag made its way to the hotel, booked us a great tour in Ha Long Bay and bought train tickets for us. But the best was when we left. After being led out by the entire staff they ordered us a cab to the train station which they paid. They even sent a hotel employee to the station to carry our luggage to the train and show us our seats.

The staff always have a smile on their face, ask about your day, and are always willing to help you with everything. The location, price and quality breakfast make this a great hotel, but the staff make it an excellent hotel. I would recommend it to everyone.

Stayed July 2014
Helpful?
4 Thank MartijnWeeda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 27 July 2014
Dear MartijnWeeda,
Thank you for a fantastic review on your recent visit to our hotel. we are very pleased to see that you enjoyed during time at Hanoi Guesthouse such as location, nice and spacious room, helpful staff and we have recognized their efforts in providing a friendly and comfortable environement that we have created for our guests. We make you feel like home.
Thank you so much for sharing your experience and we hope that you will have another opportunity to stay with us in the future!

Best Regards,
HANOI GUEST HOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,669 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (242)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Weston, Connecticut
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

I stayed at the Hanoi Guesthouse for a few days with my teen service group and it was the best place we stayed the whole trip! The people that work there were very nice and helped us with whatever we needed. The rooms were nice and clean and the food was great too. Definitely recommend!

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ayla S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 27 July 2014
Dear Ayla S,

Thank you so much for your very detailed positive comment.

We would assure you that it makes us very pleasant to know you obviously enjoyed staying at Hanoi Guesthouse. We would promise to keep good work to deserve your such positive comment. We are really looking forward to welcome you back as soon as possible.

Your sincerely,
HANOI GUEST HOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

At first look, this hotel looks like a usual place. What outsiders don't know is that the people who work here make this a genuinely wonderful place. Our group stayed here for 3 nights in total and we did not want to leave. The staff here is definitely the best I have ever met, and more attentive than any "nice" hotel I have ever been to before. I happily give Hanoi Guest House 5 stars because it truly is a perfect place.

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Haley M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 27 July 2014
Dear Haley M,

Many thanks for your very kind words. I was so glad to read your feedback following your recent stay with us at Hanoi Guesthouse. I was delighted that we met your expectations with our location and all the other facilities and services we provide to you during your stay. Please do come and visit us again soon.

Best Ragards,
HANOI GUEST HOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grafton, New South Wales, Australia
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 19 July 2014 via mobile

This is our second trip to Vietnam and we love it.
But ha hoi has a special place in our hearts because if all the people that work here .
We made a special trip just to visit the amazing people that work in this hotelthey definitely make this the best hotel I have ever visited(and I worked in five star hotels all over the world) the rooms and food are all excellent and a recent refurbishment has made them better.
We thank you all and Eliza and Frazer still ask after you all I hope it will not be to long before we meet again

  • Stayed May 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Kevin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 27 July 2014
Dear Kevin H,

Thank you for writing an amazing review about your recent stay at Hanoi Guesthouse. It is extremely gratifying to know that you enjoyed the hotel's services and our location, our tours we arrange for you. We always work hard to provide excellent service and unforgettable memories for our guests.
We hope that you will have the opportunity to visit Hanoi Guesthouse again in the near future.

Sincerely,
HANOI GUEST HOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 17 July 2014

Hanoi Guest House
very Good got home feel
Overall very good
Cleaning Excellent
Roon r very Excellent
I so love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love love Hanoi Guest House

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank alwinsoos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 27 July 2014
Dear alwinsoos,

We would be grateful for your wonderful review. We feel very happy when you got the feeling that this is not only the hotel but also it’s your home away from home. Thank you so much for highlighting the hotel staff, the hotel service, the room, the breakfast and location...etc., It extremely will encourage us to maintain our efforts so the services we provide will meet your expectation thoroughly.

We look forward to warmly welcome you back soon!
Your sincerely,
HANOI GUEST HOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ghent, Belgium
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

It was our first trip far away from home and we had the pleasure staying here at the begin and the ending of our adventure. We were upgraded for free, and the staff really made an effort to make our stay as pleasant as possible.
They learned our names, told us the must-see places of Hanoi, helped us book a Halong-bay tour, and dropped us of at the train station with a guide to get us in the right compartment.
It was really our home away from home were we could find some peace and quite after three weeks of travelling through the country.

Room Tip: Rooms are cheaper when booked in advance
See more room tips
  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Margo9000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 27 July 2014
Dear Margo9000,

We would be grateful for your wonderful review. It's so pleasant for us to know that you felt our hotel like “ A Home Away form Home” Thank you so much for highlighting our hotel staff, the room quality and complimentary breakfast which made you enjoy your stay and highly recommendation our Guesthouse to everyone. It extremely will encourage us to maintain our efforts so the services we provide will meet our next Guests' expectation thoroughly.
We are looking forward to welcoming you again in near future.

Your sincerely,
HANOI GUEST HOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Diego, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

Staff of Hanoi Guesthouse, you made our trip to Vietnam complete. You were all very kind and very friendly and I miss being there already. Thank you for the laughs and the clean rooms and bathrooms. Best accommodation in Vietnam!

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Hannah M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 27 July 2014
Dear Hannah M,

Thank you very much for your kind words following your recent stay at The Hanoi Guest House. I was really glad that you enjoyed our service and the location and facilities of the hotel. Myself and all of the team look forward to welcoming you back once again in the near furture.

Many thanks,
HANOI GUEST HOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi Guest House

Property: Hanoi Guest House
Address: 85 Ma May Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #4 of 569 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Guest House 3*
Number of rooms: 10
Official Description (provided by the hotel):
Hanoi Guest House is ideally situated in the central part of old town, conveniently close to all the interesting attractions like Hoan Kiem Lake, Ngoc Son Temple, Water Puppet theater, Restaurants, Bars, Shops, etc. The Team speak excellent English, are knowledge to advise you what is worth visiting around Hanoi and other sites. They are incredibly helpful willing to accompany you. Hotel facility be provided sufficiently, include Elevator. The room rates are inclusive of breakfast, daily fruit, juice, coffee and tea. Free Computers to use at lobby. Free WiFi access be served all floors. The rooms are complimentary fully equipped Satellite TV, Minibar, Air-conditioning, Fan, Heater, Internet access - wireless, Computer in lobby (Complimentary), Refrigerator, Work Desk, Wardrobe, Sitting area,Telephone, Hair dryer, Slippers, Private bathroom with hot shower, towers, bathtub, bathroom amenities, Wake up service/Alarm clock... Superior room with window, Deluxe room with balcony or Old Quarter view, Honeymoon rooms are decorated specially. ... more   less 
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Also Known As:
Hanoi Guesthouse Hotel Hanoi

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