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“Lovely stay!!!”
5 of 5 bubbles Review of Hanoi Guest House

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Hanoi Guest House
Ranked #3 of 576 Hanoi B&B and Inns
Certificate of Excellence
1 review
“Lovely stay!!!”
5 of 5 bubbles Reviewed 24 August 2014 via mobile

Was being introduced by friends about Hanoi guesthouse. Oh well, it was definitely a good choice to stay here. The perfect location of the hotel in the center of the town, nice restaurants, water puppet show theatre, night market n Lotsa shoplots are within walking distance. Most importantly, is the staffs' hospitality. They never hesitate to offer assistance to us by introducing nice restaurants, food, giving directions, helping us to buy the tickets for water puppet show, n even help us to prepare light meal to takeaway for our early flight. Reminders are given to alert us against pickpockets whenever we r going out. Lovely Ms lan, Kim n Ngan treated us like their close Frens, guess I am kind of a "cool" person, but they melted my heart within minutes. The guys staffs, although I did not manage to know them by name, are lovely as well. My Frens n I always joking about to cargo them back to my country as a souveniors from Vietnam. Lol. We could not ask for more. Definitely will stay here again when I come again. Gonna miss u guys!

Stayed August 2014, travelled with friends
Helpful?
Thank Chiong H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 28 August 2014
Dear Chiong H,

We would be grateful for your wonderful review. It's so pleasant for us to know that you felt happy when you stay in onr hotel. Thank you so much for highlighting our hotel staff, the room quality and complimentary breakfast which made you enjoy your stay and highly recommendation our Guesthouse to everyone. It extremely will encourage us to maintain our efforts so the services we provide will meet our next Guests' expectation thoroughly.
We are looking forward to welcoming you again in near future.

Your sincerely
HANOI GUEST HOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (245)
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English first
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 22 August 2014 via mobile

Extremely friendly people run this place and are genuinely happy to help you! Our group of two couples got the penthouse room for 4. They provided very useful information for us to tour Hanoi! Excellent breakfast too! Get the sticky rice and Vietnamese coffee :)

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Bryan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 28 August 2014
Dear Bryan M,

Thank you for choosing Hanoi Guest House as your home away from home.
We appreciate that you have taken the time to write such a detailed review and feedback.
Wishing your next visiting Hanoi and staying with us.
We will continue to improve our services and Customer satisfaction.

Best Regards,
HANOI GUEST HOUSE TEAM
"A home away from home"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melaka, Malaysia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 17 August 2014

Our special heartfelt thanks to Hanoi Guesthouse's staffs for their assistance and extra mile services that make our stay memorable and splendid..:)
Our Special mention to Ms LAN,
Ms Kim, Mr Nguyen( the one staff with big smile all times :) - who can be kitchen helper, can be maintenance to fix aircond, to help guests with luggages upon check in or check out..etc and Mr Lun..
Rooms are well up keep and not dusty.. Nice and comfortable!!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mbb73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rome, Italy
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 16 August 2014

The ideal place to spend a few days in Hanoi. In the heart of the city, the staff is ready to help you with anything you might need, when you get there after your long- or not trip they give you a refreshment and it is nice to find a shelter. Breakfast and room are perfect, I definitely recommend staying there.

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
2 Thank IlTanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 16 August 2014
Dear IlTanga,

Thank you for choosing Hanoi Guest House for your recent stay in Hanoi.
We sincerely appreciate your meaningful contribution to our hotel on TripAdvisor. We're always eager to hear what you liked and how we might improve our services perfectly.
Thanks again, and we hope you'll choose Hanoi Guest House the next time you're in Hanoi.

Best regards
HANOI GUEST HOUSE TEAM
"A home away from home"
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 August 2014

My friend and I stayed at the Hanoi Guesthouse in August 2014 for several nights during our three-week trip in Southeast Asia. This is honestly a fantastic place. The rooms are lovely: great AC, comfortable beds, hot showers, in-room safe (which is really nice to have for ipads, extra cash, etc). The rooms are very clean too. Hanoi Guesthouse provides free breakfast, included with the cost of the room, and the breakfasts are very nice. There are trays of fresh fruit, coffee and tea, and a menu that you can order both Western and Vietnamese-style breakfast dishes from.

The location is ideal - Hanoi Guesthouse is located in the middle of the Old Quarter (Hoan Kiem), which is a great area to walk around and within walking distance of dozens of interesting tourist attractions and shops. Despite that, it's pretty quiet at night; we didn't have any trouble sleeping.

Highly recommend staying here. It's remarkable how nice it is, particularly given how cheap the per night rate is.

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Diana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 16 August 2014
Dear Diana G,

Thank you for your kind workds towards our staff, location, service, cleanliness, breakfast and room rates. It’s so glad for us to know that you were satisfied with our services every moment. We would feel really honoured to have an opportunity to see you again.

Your sincerely,
HANOI GUEST HOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rome, Italy
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 August 2014

My boyfriend and I stayed at the Hanoi Guest house for 3 nights, and I can say we couldn't have chosen a better hotel, the position is perfect, right in the center, with restaurants and amenities all around it. Room was nice and clean, great breakfast, the staff was kind and helpful all the way through our stay, they offered us a refreshment at our arrival, gave us a map of the city etc., they speak good English which isn't a given in Vietnam! For all these reasons, when a few days later we came back to Hanoi for one night from cat ba island we went back to the Hanoi guest house. Unfortunately they were fully booked but the lovely Lan helped us find a hotel nearby. When we left Hanoi to go to Hué (14 hours train ride), we realised, 10 hours into our journey, that the owner of the second hotel had kept our passports!! We were in a panic and not knowing what to do we thought of calling the lovely staff at the Hanoi guest house to ask for help. They were AMAZING. Lan run to the hotel, retrieved our passports and put them on a bus to Hué before we had time to even realise what was going on. The next morning we had them in our hands.
I can't stress enough what they did for us, and how important it is to find good and helpful people when one is travelling.
I would definitely recommend this hotel, everything is great and functional.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank MargheritaEmmeCi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 16 August 2014
Dear MargheritaM619,

As a manager, representative of Hanoi Guesthouse, I am honored to be a responder to your such a nice review about your recent stay at our property. We are so glad to know our services are met all your expectation. By contributing your comment on Tripadvisor you had expressed how your satisfaction from the beginning to the end generously. Moreover, we are so proud when you was also extremely satisfied with our tours and taxis service, location. We utmost grateful for your appreciate on the staff, especially the security staff. He is so delighted when his caring was recognized. Thank you so much for your great review. It is a strongly recommendation to attract more travelers and help us to understand acutely about the advantages should be promoted.

We are looking forward to welcoming you back soon.
Your sincerely
HANOI GUEST HOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 10 August 2014

Strategic location with easy access to Hoan Kieam Lake, Old Quarter market.
Staff are warm, sincere and helpful. What a surprise ! Our room has been upgraded to deluxe suite after back from the exhausted SAPA trip - it is really nice, tidy and gorgeous. We enjoy the moment spend with guesthouse staff - especially arrange us to join the steamboat party to know each others well from different places.. enjoy the sharing laught topics.. really cool ! special thanks to Ms Nga , Ms Kim , Ms Lan , Mr Luan and Mr Hung.. etc Otstanding services !

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Sin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGManagerLe, Manager at Hanoi Guest House, responded to this review, 16 August 2014
Dear Sin C,

We would be grateful for your wonderful review. It's so pleasant for us to know that you felt our hotel like “ A Home Away form Home” Thank you so much for highlighting our hotel staff, the room quality and complimentary breakfast which made you enjoy your stay and highly recommendation our Guesthouse to everyone. It extremely will encourage us to maintain our efforts so the services we provide will meet our next Guests' expectation thoroughly.
We are looking forward to welcoming you again in near future.

Your sincerely
HANOI GUEST HOUSE TEAM
“A home away from home”
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi Guest House

Property: Hanoi Guest House
Address: 85 Ma May Street, Hoan Kiem District, Hanoi 100000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Airport Transportation
Hotel Style:
Ranked #3 of 576 B&Bs / Inns in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi Guest House 3*
Number of rooms: 10
Official Description (provided by the hotel):
Hanoi Guest House is ideally situated in the central part of old town, conveniently close to all the interesting attractions like Hoan Kiem Lake, Ngoc Son Temple, Water Puppet theater, Restaurants, Bars, Shops, etc. The Team speak excellent English, are knowledge to advise you what is worth visiting around Hanoi and other sites. They are incredibly helpful willing to accompany you. Hotel facility be provided sufficiently, include Elevator. The room rates are inclusive of breakfast, daily fruit, juice, coffee and tea. Free Computers to use at lobby. Free WiFi access be served all floors. The rooms are complimentary fully equipped Satellite TV, Minibar, Air-conditioning, Fan, Heater, Internet access - wireless, Computer in lobby (Complimentary), Refrigerator, Work Desk, Wardrobe, Sitting area,Telephone, Hair dryer, Slippers, Private bathroom with hot shower, towers, bathtub, bathroom amenities, Wake up service/Alarm clock... Superior room with window, Deluxe room with balcony or Old Quarter view, Honeymoon rooms are decorated specially. ... more   less 
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Also Known As:
Hanoi Guesthouse Hotel Hanoi

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