We booked Thuy Lam because the rooms looked nice and they advertised that the staff spoke English, took credit cards, and could book us wonderful tours. Not so. We had booked our rooms before we got there (3), and when we checked in at 11 that morning, we were told two of our rooms wouldn't be available until after dinner. We were told we would not need to pay for the night, as we should not have had to. The staff spoke limited English, and were the most useless humans I have ever met. We tried to get help booking a train back to Hong Kong, and the girl didn't even know who to call. We also booked a tour, and paid more for a small group, because we were assured by the staff that they guide would be more attentive. Yeah, right. We started the tour an hour late, and the guide would only speak vietnamese. He gave these long lectures in Vietnamese, then would say about three sentences in English. When we got the mountain we were supposed to walk up, he left us and said he would see us in three hours, leaving us to do everything ourselves. When we told the staff we were irate that they had sent us on such a terrible tour, they did not understand, and just laughed at us. When we checked out, they made us pay for the first night that we were not supposed to, and they said they had never said we didn't have to pay. Also, they advertise free internet, but that is only if you can beat the staff to it. The staff would rather use 2 of the 3 computers to play video games than let paying customers use it.
It was stifling hot when I went, so I would leave my fan on everyday so that the room would be comfortable when I got back, and every monring, without fail, the staff would turn it off, and when I got back the room would be oppressive.
I would not stay there again for all the tea in China, and I recommend that you do not either.
- Official Description (provided by the hotel):
- Our property is right inside the Old Quarter Hanoi nearby the main tourist attractions such as Hoan Kiem Lake, Ho Chi Minh Mausoleum, the Temple of Literature, International banking, post office, ATMs, restaurants, bar, entertainment center and and shopping streets. It is convenient for both travellers and businessmen. ... more less
- Also Known As:
- Thuy Lam Hanoi