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“Perfect price, perfect location, perfect service”

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Oriental Central Hotel
Ranked #18 of 588 Hotels in Hanoi
Certificate of Excellence
Melbourne, Australia
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Perfect price, perfect location, perfect service”
Reviewed 7 April 2014

The cool, white, gleaming foyer comes as a surprise in the middle of a typically hectic, ramshackle Hanoi street in the old quarter. After a lengthy flight and longish drive by taxi (that the hotel had arranged for us) it was a superb welcome. It's easy to understand why the Oriental Central is numero uno on trip advisor.The staff are exceptionally friendly (special shout out to Lana) and the rooms are immaculate and very comfortable. You are greeted with petals strewn on the bed, a complimentary welcome basket of fresh Vietnamese fruit and a little pack of oreo's. It was certainly more than what we were expecting for the price we were paying. The hotel helped us arrange day trips, aided us with communicating with the transfer service for the Ha Long Bay tour we were doing, and let us leave luggage free of charge at the hotel while we were away for a few nights before returning to the hotel.
The location is terrific, right in the heart of the old quarter and mere meters away from the night markets, the old beer streets, and all the chaos, colour and life of the Hanoi streets. The rooms are smallish, but so have all of our rooms in Vietnam been, and the styling is sharp, tight and calming. My travelling companion and I shared a twin room and were more then comfortable. Not all rooms have access to street views, and most of the central rooms look onto a central stairwell, but the clever and romantic design still allows a certain French inspired charm. Bathrooms are large, clean and modern.
An added bonus is the included breakfast; eggs cooked to order, pancakes, fresh seasonal fruits, yogurts, breads and a few pastries. It's not an extravagant offering but spending time in the city you wouldn't want or need it to be. A good deal of Vietnamese life seems to revolve around eating and too large a breakfast wouldn't leave enough room for sampling everything the streets offer up to you. Saying that their is no limit to how much of the breakfast offerings you can enjoy so gluttons and those on a super tight budget looking to skip out on lunch should be satisfied.
An added tip? Arrange a walking food tour of the old quarter. I cannot recommend this enough. The hotel can help you out, or you can arrange one yourself, but what ever you do, just do it. It's authentic, informative and great value for money.
Hanoi is wonderful. Once you've figured out how to cross the narrow streets streaming with motorcycles and bikes the city is your for the taking. Enjoy!

Room Tip: If you have a bit of extra cash to spare ask for a room with a street view, preferably on the 8th fl...
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  • Stayed April 2014, travelled with friends
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1 Thank Gary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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birmingham
Level 3 Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 6 April 2014

Just spent 2 nights at the Oriental Central in Hanoi with my friend and from the moment we walked through the door at 5.30 am we were made to feel really welcome. Despite the early arrival the staff greeted us with a welcome cup of coffe and genuine friendliness and were most apologetic that our room was not ready for us, which of course we were not expecting it to be as we were not due to stay there until the coming night and really only wanted them to store our luggage for us until checking in time. The hotel is in a great location in the Old town and is clean and modern plus the breakfasts have to be the best we've had in all the places we stayed in ihilst travelling around Vietnam & Cambodia.
We stopped that evening, then went off for a 2 day 1 night trip to Halong Bay, before returning to the Oriental Central for a further night. Throughout our stay every member of staff we came into contact with were extremely nice, polite and helpful and special mention has to go to the lovely Jenny on reception who chatted to us each morning and checked that everything was ok and that we had everything we needed, she deserves a score of 11 out of 10 for her fantastic customer service skills. Also must mention Dong on the front desk who also too care of us as we were leaving. We would certainly recomment this hotel to other travellers, relatives and friends and would not hesitate to go there again when back in Hanoi, thank you to all the staff at Oriental Central for making our stay in Hanoi a very pleasant one from Jacqueline & Kathlene Birmingham UK.

  • Stayed April 2014, travelled with friends
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Helpful?
2 Thank whatjackswants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level 5 Contributor
78 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 5 April 2014

Perfect hotel. Best staff ever met. They really surprise us in every detail. I would certainly stay there again. It's close to everything. The room is very well decorated. The breakfast is delicious. The staff helped us with everything that we need, including the Halong Bay tour.

  • Stayed March 2014, travelled with friends
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Helpful?
1 Thank Lívia Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 5 April 2014

We just stayed here for one night and I cannot say enough good things about this hotel. Service is 5 star from the beginning to the end. Rooms are very nice, great location and well worth the money.Breakfast is great and the staff is amazing. We highly recommend this hotel. Their ranking is well deserved !!!
Thank you for the pleasant stay in Hanoi.
Kim

  • Stayed April 2014, travelled as a couple
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Helpful?
1 Thank Coach1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burnaby, Canada
Level 2 Contributor
7 reviews
3 hotel reviews
Reviewed 5 April 2014

This hotel is small and that's a plus - the staff recognize you and address you by name. They helped us sort out our Vietnamese SIM cards, returned a t-shirt we had left behind while we visited Ha Long Bay, and stored our luggage between our check-out time and time to leave for the airport. Airport p/u and drop off went smoothly and were a good value. Our room was compact and well appointed with fresh flowers, art and modern decor. Breakfast was exceptional ưith a buffet and made-to-order choices. Our room was quiet and we slept comfortably. The friendly, knowledgeable and service-ỏriented staff were the bést feature of this lovely hotel.

Room Tip: If you need a bit more room choose a Junior Suite
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  • Stayed April 2014, travelled as a couple
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Helpful?
Thank OHara_Walker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Francisco, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 April 2014

My girlfriend and I really enjoyed our stay here! The hotel staff go out of their way to make sure you're having a great stay and are super helpful with advice on local recommendations. The breakfast is included and is a good offering for such a small place. The rooms are very comfortable and come with some fruit and water each day. Great place right in the heart of the old quarter!

  • Stayed March 2014, travelled as a couple
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Helpful?
2 Thank kadiation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NJ
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 April 2014

Location is perfect in the old quarter, on a busy street, though we didn't have trouble sleeping (except for the occasional rooster). The breakfast was nice - can get omelets, pancakes, pho, fruit, baguettes, etc. The lobby and rooms have a really boutique-y feel. We opted for the junior suite because we wanted a window to the outside world to let in daylight and help us get over from jetlag. The staff was really the best part of the stay -- they helped us book train tickets to Sapa, airport transfers, gave suggestions on what to do around Hanoi, and were always willing to help make our stay better.

  • Stayed March 2014, travelled with friends
    • Value
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Helpful?
Thank Natalie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Oriental Central Hotel

Property: Oriental Central Hotel
Address: No. 39 Hang Bac Str, Old Quarter | Hoan Kiem, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Airport Transportation
Hotel Style:
Ranked #18 of 588 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Oriental Central Hotel 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
Oriental Central Hotel is luxury boutique hotels in the heart of Hanoi Old Quarter. Emphasizing refined glamour, timeless elegance and luxurious comfort, each hotel with her perfect, unique, French architecture, red and white colors decoration and a dedicated, professional, friendly team will ensure to bring you the most unforgettable and memorable stay in Hanoi and Vietnam. ... more   less 
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