I have stayed in Hanoi over two dozen times in the past 14 years, and I believe the Oriental Central to be the best I've found. In the heart of the atmospheric Old Town and within a few blocks of Hoan Kiem Lake, it's location can not be beat. The hotel itself is brand new and spotless, with colonial-era photographs in all the public areas and the individual guest rooms. the rooms were well appointed and comfortable, and bathrooms roomy and, again, spotless. The faux antique brass bathroom fixtures were a nice touch also.
The complimentary breakfasts were excellent--with either a buffet or a la carte choices.
But what was most important in my forming an excellent opinion of this hotel was the competence and friendliness of the staff--from "Viet" the manager to the receptionists, waiters, bell hops and room cleaners. All knew their jobs and performed them well. When I developed a toothache Viet did not just recommend a dentist for me, but had me hop on the back of his motorbike and drove me to a dentist and stood by to interpret for me and drive me back. his cost for this service--nothing. He explained: "I must take care of my guests. That's my job."
- Official Description (provided by the hotel):
- Oriental Central Hotel is luxury boutique hotels in the heart of Hanoi Old Quarter. Emphasizing refined glamour, timeless elegance and luxurious comfort, each hotel with her perfect, unique, French architecture, red and white colors decoration and a dedicated, professional, friendly team will ensure to bring you the most unforgettable and memorable stay in Hanoi and Vietnam. ... more less
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