We spent 11 nights altogether at the Heart Hotel in Hanoi, before and after our visit to the Halong Bay, and we absolutely loved this place. It's located in a quiet street just East of the lake, not to far away from the busy-touristy area, but far enough from the tourist circus. The street has plenty of small cafes and restaurant. The rooms are quite big and very comfortable, with comfy beds, fridge, AC, cable TV, small desk and WiFi. The bigger rooms have couches and a balcony overlooking the street, but remain very quiet. Everything is extremely clean and the room is cleaned every single day. The rate includes a great breakfast, with choice of baguette, pancakes, or Vietnamese pho, coffee or tea, and fresh fruits.
But what makes the Heart Hotel really special is the amazing service: the people there will do all they can to help with bookings, recommendations, calls to get information on your behalf. Even if there's nothing in it for them - just out of their great idea of customer service.
I could not recommend the Heart Hotel enough, and were I to visit Hanoi again, I would go back there, without any hesitation
- Official Description (provided by the hotel):
- Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more less
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