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“Great place and amazing service in Hanoi, right beside the lake”
Review of Heart Hotel

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Heart Hotel
Ranked #118 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 7 June 2014

We spent 11 nights altogether at the Heart Hotel in Hanoi, before and after our visit to the Halong Bay, and we absolutely loved this place. It's located in a quiet street just East of the lake, not to far away from the busy-touristy area, but far enough from the tourist circus. The street has plenty of small cafes and restaurant. The rooms are quite big and very comfortable, with comfy beds, fridge, AC, cable TV, small desk and WiFi. The bigger rooms have couches and a balcony overlooking the street, but remain very quiet. Everything is extremely clean and the room is cleaned every single day. The rate includes a great breakfast, with choice of baguette, pancakes, or Vietnamese pho, coffee or tea, and fresh fruits.
But what makes the Heart Hotel really special is the amazing service: the people there will do all they can to help with bookings, recommendations, calls to get information on your behalf. Even if there's nothing in it for them - just out of their great idea of customer service.
I could not recommend the Heart Hotel enough, and were I to visit Hanoi again, I would go back there, without any hesitation

  • Stayed: April 2014, travelled as a couple
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1  Thank Karine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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158 - 164 of 276 reviews

Reviewed 14 May 2014

we were in Hanoi because my son was marrying a Vietnamese woman and this small, very well situated hotel took care of us like we were family. It is quite tiny but really in the center of old Hanoi, next to Hoan Kiem Lake and the old Quarter. The rooms are simple but clean, fresh fruit in the room every day. The staff were extremely polite and helpful with things as diverse as recommending restaurants, securing taxis to and from airport and attractions, obtaining train tickets, arranging day trips to various interesting locations, straightening ties on the morning of the wedding. The rooms with lake view add a great touch, especially in the early morning and at sunset. Sure to return there at our next visit to Hanoi

  • Stayed: December 2013, travelled with family
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Thank JFT8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 April 2014

Enjoyed my 8 nights here on the top floor with a view of Hoan Kiem Lake. Nice restaurants nearby. At my request staff booked 2 day trips to nearby sites and the tours were pleasant and reasonably priced. Excellent location on a quiet street in the Old Quarter. Highly recommended.

  • Stayed: April 2014, travelled as a couple
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Thank U1117DORandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

Stayed in Hanoi quite a few times and always enjoyed the Hoan Kiem lake area so splashed out a bit ( not a lot ) for a lake view room on the top floor. And in spite of the rain it was great, Room itself was a bit on the small side but comfortable and also had a safe. Good computer in the lobby, Restaurant very small but OK and although the breakfast was basic it suited me, eggs to order, butter and jam, fruit to finish, and good service. Location is perfect, right in the middle but quiet. Service is good. I'll be back.

Room Tip: Top floor, lake view.
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  • Stayed: March 2014, travelled solo
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2  Thank Oldred136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 April 2014

I recently stayed at the Heart Hotel on the only quiet street in all of the old and scenic Hoan Kiem Lake district of Hanoi. I loved everything about my experience there. It reminded me of the first time I went to Paris in the late 70's and stayed in the Latin Quarter. Even the price was about the same. The Heart Hotel's location cannot be beaten. So many streets in the district are choked with traffic. Not Hang Hanh. Hang Hanh feels like a refuge. It is populated with other small hotels, cafes and restaurants. My room, I believe it was 302, had a small balcony overlooking the street. The room was tastefully decorated and incredibly clean. But the best part about my several day stay at the Heart, was the personal attention I received from members of the owners' family.

  • Stayed: February 2014, travelled on business
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1  Thank Brant K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2014

Was thinking of staying in a budget hotel in the center of the Old Quarter, but decided on this hotel instead and paying bit more for a lake view room. So glad I did. It is just at the fringe of the chaos of the Old Quarter yet still very central. Just across the road to Hoan Kiem Lake, and 5 min walk to the start of the Night Market and a bus stop with 2 buses that'll take u to just about all the main tourist sites. And the lake view room has very nice view.
I booked a few nights directly with them and they gave a good price for the return airport taxi which went without a hitch. Service was efficient and friendly.
The lake view room came with set breakfast, toiletries, bottle water, hair dryer, and coffee/tea making in the room, and a big umbrella in the room that's handy for the rainy season. But even 6 floors up, I could hear the constant honking of traffic 7am - 11pm and every quarter to the hour there's some music that comes on at the lake. For light sleepers, best to get a room in the middle of a hotel. Otherwise I'd definitely recommend paying bit more for a lake view room. Even though for the same price there are newer and bit nicer hotels, the view from the room makes it worthwhile (for me).
And the hotel has a lift. Not all budget hotels have, just FYI.
I'd stay here again. :)

Stayed: March 2014, travelled solo
4  Thank Ange L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 February 2014

I have stayed at the Heart Hotel in Hanoi many times for many years. Great location and great service and staff. Close to all the areas you want to see and due in Hanoi. The breakfast in the morning is very good

John Lund

Room Tip: 3rd or 4th floor nice
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  • Stayed: February 2014, travelled solo
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1  Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heart Hotel

Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Airport Transportation
Hotel Style:
Ranked #118 of 599 Hotels in Hanoi
Price Range: £18 - £27 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
Official Description (provided by the hotel):
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 
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