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“Great Hotel in Hanoi”
Review of Heart Hotel

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Heart Hotel
Ranked #110 of 591 Hotels in Hanoi
Certificate of Excellence
Laupahoehoe, Hawaii
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Hotel in Hanoi”
Reviewed 31 July 2014

The Heart Hotel was a great choice for our family on our vacation in Hanoi. The location was perfect but the real strength of the hotel is its staff. They were awesome. The consistently went above and beyond to help us feel comfortable and welcome. I highly recommend the Heart Hotel to anyone who is traveling to Hanoi.

  • Stayed June 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank James A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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269 reviews from our community

Traveller rating
    155
    78
    28
    2
    6
See reviews for
42
119
54
4
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 July 2014 via mobile

This hotel is great but the people helping you out make it even better. They will do their best to organise you trips and make you discover Hanoi. They take the time to know your names and schedules. And the rooms are perfectly clean. They also all have windows which is quite a treat in Hanoi for that price. The Hotel is also
Really well located so you can easily do the old town by foot.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rosinefaucher .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 June 2014

We spent 11 nights altogether at the Heart Hotel in Hanoi, before and after our visit to the Halong Bay, and we absolutely loved this place. It's located in a quiet street just East of the lake, not to far away from the busy-touristy area, but far enough from the tourist circus. The street has plenty of small cafes and restaurant. The rooms are quite big and very comfortable, with comfy beds, fridge, AC, cable TV, small desk and WiFi. The bigger rooms have couches and a balcony overlooking the street, but remain very quiet. Everything is extremely clean and the room is cleaned every single day. The rate includes a great breakfast, with choice of baguette, pancakes, or Vietnamese pho, coffee or tea, and fresh fruits.
But what makes the Heart Hotel really special is the amazing service: the people there will do all they can to help with bookings, recommendations, calls to get information on your behalf. Even if there's nothing in it for them - just out of their great idea of customer service.
I could not recommend the Heart Hotel enough, and were I to visit Hanoi again, I would go back there, without any hesitation

  • Stayed April 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Karine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sherbrooke, Canada
Level 1 Contributor
3 reviews
Reviewed 14 May 2014

we were in Hanoi because my son was marrying a Vietnamese woman and this small, very well situated hotel took care of us like we were family. It is quite tiny but really in the center of old Hanoi, next to Hoan Kiem Lake and the old Quarter. The rooms are simple but clean, fresh fruit in the room every day. The staff were extremely polite and helpful with things as diverse as recommending restaurants, securing taxis to and from airport and attractions, obtaining train tickets, arranging day trips to various interesting locations, straightening ties on the morning of the wedding. The rooms with lake view add a great touch, especially in the early morning and at sunset. Sure to return there at our next visit to Hanoi

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JFT8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Half Moon Bay, California
1 review
Reviewed 23 April 2014

Enjoyed my 8 nights here on the top floor with a view of Hoan Kiem Lake. Nice restaurants nearby. At my request staff booked 2 day trips to nearby sites and the tours were pleasant and reasonably priced. Excellent location on a quiet street in the Old Quarter. Highly recommended.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank U1117DORandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level 5 Contributor
34 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 14 April 2014

Stayed in Hanoi quite a few times and always enjoyed the Hoan Kiem lake area so splashed out a bit ( not a lot ) for a lake view room on the top floor. And in spite of the rain it was great, Room itself was a bit on the small side but comfortable and also had a safe. Good computer in the lobby, Restaurant very small but OK and although the breakfast was basic it suited me, eggs to order, butter and jam, fruit to finish, and good service. Location is perfect, right in the middle but quiet. Service is good. I'll be back.

Room Tip: Top floor, lake view.
See more room tips
  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Oldred136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 April 2014

I recently stayed at the Heart Hotel on the only quiet street in all of the old and scenic Hoan Kiem Lake district of Hanoi. I loved everything about my experience there. It reminded me of the first time I went to Paris in the late 70's and stayed in the Latin Quarter. Even the price was about the same. The Heart Hotel's location cannot be beaten. So many streets in the district are choked with traffic. Not Hang Hanh. Hang Hanh feels like a refuge. It is populated with other small hotels, cafes and restaurants. My room, I believe it was 302, had a small balcony overlooking the street. The room was tastefully decorated and incredibly clean. But the best part about my several day stay at the Heart, was the personal attention I received from members of the owners' family.

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brant K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heart Hotel

Property: Heart Hotel
Address: 11B Hang Hanh | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Airport Transportation
Hotel Style:
Ranked #110 of 591 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:2 star — Heart Hotel 2*
Number of rooms: 28
Official Description (provided by the hotel):
Located in the heart of the famous ancient quarter of Hanoi, Heart hotel is one of the most elegant and luxurious hotels in Hanoi. Stay here visitors could enjoy not only beautiful and romantic view, exciting and traditional life style but also the perfect services and facilities provided. ... more   less 
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