We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Affordable and friendly :)” 4 of 5 bubbles
Review of The Tourist Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
The Tourist Hotel
Ranked #443 of 578 Hotels in Hanoi
Brisbane, Australia
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Affordable and friendly :)”
4 of 5 bubbles Reviewed 23 June 2013

We booked at booking.com and cost only AUD$20 for 2 nights and 2 persons. the room interior is very classy. but the aircon got problem, there was dirt or dust falling on our head at night. Overall, the staffs are very helpful and friendly they help us in choosing which tours to take. and the shops just walking distance.

  • Stayed January 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank brisbaneadventurer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khanh D, Owner at The Tourist Hotel, responded to this review, 2 July 2013
Dear Readers,
We would like to say thank you very much for your support to our Hanoi Marriotte hotels. We highly appriciate your review about Hanoi Marriotte Hotel. Your comment encourage our staff to work better and better!
We did checked all rooms and facilities with the aim of maintaining and upgrading our service. Hope to bring you good service once you come to Hanoi Marriotte Hotel!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

63 reviews from our community

Traveller rating
    20
    21
    9
    2
    11
See reviews for
7
25
9
2
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 23 June 2013

Upon arrival, we were bombarded with questions about plans, when we told them that we like to explore for ourselves, we were met with a cold reception, curiously, for the duration of our stay. We were told we were 'upgraded' which was great, however later that day were told if someone else books the upgraded room, that we would have to move rooms, which defeats the object of an upgrade really. Air con leaky and faulty. Walls damp and smelly. Bathroom dirty & smelly Very noisy as balcony door didn't actually close. Full days power cut, were told to "go for a walk" during thunderstorms (ridiculous) Female staff very disinterested - one in particular only smiles when trying to sell you something. No sense of customer service whatsoever. Avoid this 'hotel'.

Room Tip: Choose another hotel.
See more room tips
  • Stayed May 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank darburnett1983
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Khanh D, Owner at The Tourist Hotel, responded to this review, 2 July 2013
Thank you very much for your review for Hanoi Marriotte Hotel. Being a mini hotel in Old Quarter of Hanoi, we always try our best to bring our customer good service. And, we have been always pursuing our outlined commitment.
Firstly, about the staff, we have a young team with enthusiasm for serving guests. There may exit misunderstanding here. Anyway, We really sorry about your feeling of staff's attitude. Mini hotel like us can not control electricity supplied, it is managed by local electricity company. When power was cut off, it is hotter inside the hotel so the girl recommend you to go out for better condition.
Secondly, about our room and facilities, there were some problem like damp walls... mainly affected by thunderstorm. Absolutely, We would like to appologize for your inconvinience. We always look forward to hearing all complaints from you during your stay so we can support you prior to your check-out. There was a guy get trouble with his room and we were willing to bring up a fan and discount his room price.
As some reviews you can see in Tripadvisor, rooms with bacony are a litter bit noisy because the old strest is crowded. Someone likes that but others not. We recommend the room toward the back for one who like quiet room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Hanoi hotels

Salzburg, Österreich
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 2 June 2013

Before leaving Vietnam, I stayed 4 nights in this hotel in Hanoi. Located in the centre of old town everything you need is within walking distance. The stuff is young and really motivated to help you with all your problems. The rooms are really big with aircon, in mine was also a fridge and a TV. More than I needed. And all that you get for a really fair price.

  • Stayed May 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gappi85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 14 April 2013

This was a great basic find! We booked with booking.com prior to arriving from the airport- please be aware of the airport taxi hotel scam! We hopped into a branded taxi with a meter and all was fine until the driver took us to a random Travel Agency and not our hotel. A guy with a clipboard saying 'Hanoi Marriotte' came out and told us our hotel was booked out but not to worry as they would take us to another Hotel "No problem". We knew of this scam and refused to get out of the taxi until they took us to the correct hotel which of course wasn't booked out!
Once we arrived we were greeted by the Hanoi Marriotte team- a lovely bunch of young Vietnamese people who are very happy to help with any travel arrangements. Our air con in the room didn't work, but they brought up a fan and discounted our room price. They allowed us to leave our bags and to shower when we returned for the day before getting on the night train to Sapa. Really good breakfast included. Basic facilities but clean and comfortable. Great location right in the hub of the Old Town-- you can walk to the Water Puppets, night markets, HoChiMinh Mausoleum etc etc. All in all - a great budget option in Hanoi.

Room Tip: The rooms at the front of the hotel are their deluxe rooms as they have a balcony facing the street...
See more room tips
  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NattySydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 14 March 2013

Have stayed here twice a year for past ten years its been over a year since last visit
used to be classic 2 now a new name better as there are at least 6 other classic+ hotels in hanoi can cause confusion.
great central location right in middle of old quarter
positive - great staff always helpful some need to improve their english but they try
small hotel so book ahead only 12 rooms but ones at front fantastic (102/202/302 ect) huge two double beds with asian furniture very atmospheric can be noisy as there are 2 beer hoes on the corner but generally fairly peaceful considering proximity to street hotel could get double glazing but OK noise is expected . Very light and a view
On the negative no lift rooms long walk to room 502 / internet good
Old hotel could use a paint and also maintaince can be a problem . We were with friends so booked six rooms and when room 202 took a shower it ran down into 102 light fitting this took week to fix also aircon in 302 has always been not the best.
Tour desk in foyer for Sapa or Haloing bay tours
Breakfast Ok bread and eggs and coffee but many local restaurants near by
Overall still consider this hotel very fondly and a good place to stay in Hanoi

Room Tip: rooms starting with 2 are at the front by far the best huge and light doors to balcony starting wit...
See more room tips
  • Stayed April 2012, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank whereswalshie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oslo, Norway
2 reviews
5 of 5 bubbles Reviewed 25 February 2013

In our opinion the best hotel in hanoi based on these criteria: location, price and staff.

We stayed here for 8 days, our room was nice, clean and had a balcony towards the street. The staff were impeccable, simply the best.

Stayed February 2013, travelled with friends
Helpful?
Thank Ttkhi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wagga Wagga, New South Wales, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 4 February 2013 via mobile

Great value for money. Included breakfast with a few options to choose from. The staff were quite friendly and even upgraded us to a quieter room the second night. When booking ask to sleep facing off the street as it is busy and horns are going all night! Would stay here again!

Stayed January 2013, travelled with friends
Helpful?
Thank withers675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Hanoi hotels
0.0 mi away
Box Hotel
Box Hotel
#171 of 578 in Hanoi
4.0 of 5 bubbles 186 reviews
0.0 mi away
Hanoi Alibaba Hotel
Hanoi Alibaba Hotel
#481 of 578 in Hanoi
3.0 of 5 bubbles 99 reviews
0.0 mi away
Hanoi Asia Guest House
Hanoi Asia Guest House
#161 of 578 in Hanoi
4.0 of 5 bubbles 185 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Bodega Hotel
Bodega Hotel
#233 of 578 in Hanoi
4.0 of 5 bubbles 185 reviews
0.0 mi away
Green Mango Hotel & Restaurant
0.0 mi away
Gecko Hotel
Gecko Hotel
#467 of 578 in Hanoi
3.5 of 5 bubbles 23 reviews
Show Prices
Show Prices
Show Prices

Been to The Tourist Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Tourist Hotel

Property: The Tourist Hotel
Address: 49 Luong Ngoc Quyen | Hang Buom, Hoan Kiem, Hanoi 084, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#118 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:2 star — The Tourist Hotel 2*
Number of rooms: 18
Official Description (provided by the hotel):
The Tourist Hotel, a new beautiful Oriental downtown hotel in Hanoi, blends oriental luxury accommodations with intuitive service. Discover the many fun touches setting us far, far apart from the other boutique hotels in the Old Quarter neighborhood of Hanoi. At the ideally location, nestled between the 36 Hanoi Old Street and the center of Hanoi Tourist attraction, the Marriotte hotel offers guests a true city experience without the hassle. Our guests can enjoy most of famous attractions just close by the hotel, such as: Hoan Kiem Lake (2 minute-walking); discover the Opera House, Water Puppet Theater, Ho Chi Minh Memorial Complex, the War Museum, and Temple of Literature; look for bargains at the Dong Xuan Market and experience shopping in the bustling atmosphere of the Old Quarter or spending the afternoon strolling along the shores of nearby lakes.The tourist hotel is Hanoi Old Quarter's luxury boutique hotel featuring 16 uniquely lavish designed with oriental stylish. Located in the heart of the Old Quarter, being close to all famous attractions and near to all travel hot spots, the tourist Hotel provides all the comforts of home whether you're traveling for business, for pleasure, or for both. The tourist offers guests a true outlet to relieve the stresses of life.Just let our engaging staff know what you'd like to do or see, eat or drink, what you need in your room for work or play, or how you'd like to spend your time in Hanoi-----, and we'll handle the details. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda so you can book your The Tourist Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Classic 2 Hanoi

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing