We were in Hanoi for over a month, we stayed in four different budget hotels, and had generally good experiences in all of them, except this one. The internet connection stopped working after the first day, and when I asked staff about it, the reply was "sometimes the internet doesn't work." From our experience, "sometimes" turned out to be "most of the time." Luckily, after eating at a nearby hotel, we were able to obtain the password for the neighboring wifi and that worked perfectly for the remainder of our stay.
Our booking terms also became an uncomfortable matter. We had agreed at check-in to a certain daily price, only to be randomly informed six days later (a few days prior to check out), that our price will include a ten percent tax, seven percent service fee, and three percent credit card transaction fee. Originally we had planned to just book on Agoda, where the total for taxes and fees would be fifteen percent, not twenty, but upon check-in the receptionist had discouraged us from booking online. A five percent difference isn't much, but if you're staying long term it can add up. Additionally, it seemed deceptive to do that.
Two days prior to check out, we had informed staff that we'd like to book a taxi to the airport at 0730 on the morning we were leaving. We made sure to remind them once again the night before our check out. We had breakfast at 0700 (which staff was very reluctant to serve to us, even though we had originally agreed that breakfast was included in our fee), to find at 730 that there was no taxi. The staff in the morning was different from the staff in the evening, and nobody had called for a taxi. A common experience with the hotel management here was that the left hand didn't know what the right hand was doing.
On a positive note, the location was good, and the value was okay (but not when you consider that several of their listed amenities were not available). We were better off paying two dollars more a night at the three other hotels in Hanoi we had stayed at before, where we didn't have to deal with these annoyances.
- Official Description (provided by the hotel):
- The Tourist Hotel, a new beautiful Oriental downtown hotel in Hanoi, blends oriental luxury accommodations with intuitive service. Discover the many fun touches setting us far, far apart from the other boutique hotels in the Old Quarter neighborhood of Hanoi. At the ideally location, nestled between the 36 Hanoi Old Street and the center of Hanoi Tourist attraction, the Marriotte hotel offers guests a true city experience without the hassle. Our guests can enjoy most of famous attractions just close by the hotel, such as: Hoan Kiem Lake (2 minute-walking); discover the Opera House, Water Puppet Theater, Ho Chi Minh Memorial Complex, the War Museum, and Temple of Literature; look for bargains at the Dong Xuan Market and experience shopping in the bustling atmosphere of the Old Quarter or spending the afternoon strolling along the shores of nearby lakes.The tourist hotel is Hanoi Old Quarter's luxury boutique hotel featuring 16 uniquely lavish designed with oriental stylish. Located in the heart of the Old Quarter, being close to all famous attractions and near to all travel hot spots, the tourist Hotel provides all the comforts of home whether you're traveling for business, for pleasure, or for both. The tourist offers guests a true outlet to relieve the stresses of life.Just let our engaging staff know what you'd like to do or see, eat or drink, what you need in your room for work or play, or how you'd like to spend your time in Hanoi-----, and we'll handle the details. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA and Agoda so you can book your The Tourist Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Classic 2 Hanoi