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“Third stay at the Anise”
Review of Anise Hotel

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Anise Hotel
Ranked #175 of 600 Hotels in Hanoi
Reviewed 9 February 2012

We've now stayed here three times, albeit twice in the same holiday. On our first visit a couple of years ago we loved it, second visit, we thought that some things are needing a bit of attention to detail - neither of the clocks in the two rooms we stayed seem to work, curtains pulling away from their poles etc, simple things that are easy to fix. On our third visit, the Anise proved why we go back. I arrived feeling ill and OH went up to the restaurant to ask if they had any yoghurt. They came down 5 minutes later with yoghurt, a glass of milk and two bread rolls to help me feel better - which they did. Wouldn't hear of charging us even though we mentioned it when checking out. That and being upgraded to window rooms both times - great service.

Room Tip: Rooms lower down on the street can be quite noisy. 8th & 9th floor are fine.
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  • Stayed: January 2012, travelled as a couple
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Thank Riever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anisehotelhn, Manager at Anise Hotel, responded to this reviewResponded 21 March 2012

Dear Valued Guest,
Warmly greeting from Anise Hotel Hanoi!
It's always our pleasure to welcome you at Anise Hotel Hanoi. I would like to thank you for choosing us and also thank you very much for sharing your experience on Tripadvisor.com. We wish to welcome you back soon with a special offer to celibrate your fourth visit at Anise Hotel Hanoi.
With my Best Regards

Phan Luong/Ms
on behalf of
Anise Hotel Hanoi Management and Staffs

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Reviewed 28 January 2012

Staff were reasonably helpful but tended to laugh at us when we shared our ideas with them about where we wanted to go. They then would suggest a really overpriced tour to do instead of our plan and wouldn't really give you any other options. Rooms were fine but there shower design means every time u have shower the whole bathroom gets flooded.

  • Stayed: January 2012
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1  Thank J2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anisehotelhn, Manager at Anise Hotel, responded to this reviewResponded 21 March 2012

Dear Sir,
I would like to take this opportunity to thank you for choosing Anise Hotel & sharing your ideas at Tripadvisor.com. Our management is always paying high attention to the experiences of our guests in order to supply the best service. Please accept my sincere apologize for the inconveniences experienced during your stay. We have sent your feedback to the departments in question and corrective action will be taken immediatly. We appreciate you taking the time to share your comment as this feedback helps us determine areas of improvement
We wish to welcome you again at Anise Hotel Hanoi.

With myBest Regards,

Luong Thi Phan
on behalf of Anise Hotel management and staffs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2012

We stayed here while in Hanoi on the outskirts of the old Quarter watching the locals exercising in the park in the morning was great.The staf were friendly helpful and always greeted us with a smile great little hotel.

  • Stayed: December 2011
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1  Thank laura03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anisehotelhn, Manager at Anise Hotel, responded to this reviewResponded 21 March 2012

Dear Valued Guest,
Warmly greeting from Anise Hotel Hanoi!
We would like to thank you both for your preference and sharing your experience related to our hotel, services and staff. We care all the comments received from our guests in order to supply the best service and facilities. We look forward to welcoming you back in the near future.

With our best regards,

Luong Thi Phan/Ms
On behalf of Anise Hotel Management and Staffs

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2012

We started our too brief (15 days) tour of Vietnam by spending 4 nights in Hanoi based at the Anise Hotel. The hotel graciously let us to check in upon our morning arrival from N. America, which permitted us to recover a bit and then go out to explore the very nearby Old Quarter. We chose to stay in a "superior double" room in order to have windows, and while the hotel fronts on a moderately busy street and a park, the traffic noise was not bothersome. The early morning exercise broadcasts from the park awakened us instead at around 7.

The room was spacious, clean and comfortable, and supplied with terry cloth bathrobes and a hair dryer. Complimentary disposable slippers were also supplied in the room, and they were very welcome after walking so much through the city--we were able to explore many of the city's main attractions on foot from the hotel's location.

The hotel served excellent breakfast choices, including some of the best French-style bread and pastries that we found in our time in Viet Nam. Overall, this was a very pleasant place to stay, and I recommend it highly.

  • Stayed: December 2011, travelled as a couple
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1  Thank mjalman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anisehotelhn, Manager at Anise Hotel, responded to this reviewResponded 21 March 2012

Dear Sir,
Warmly greeting from Hanoi, Vietnam!
Thank you both for choosing Anise Hotel and taking the time to share your comments regarding your stay at our hotel. We highly appreciate and consider your comments. We are happy to learn that you enjoyed your stay, please feel free to get in touch with us if you need any further information related Hanoi and our Hotel.
We look forward to welcoming you back soon.

With our best regards,

Phan Luong/Ms
On behalf of Anise Hotel Hanoi management and staffs

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2012

Stayed here for 3 nights in November 2011.

The rooms were a good size and clean, however the bathroom flooded when the shower was used. Our room was at the back of the hotel so reasonably quiet. There was free wifi (however this seems to be standard across Vietnam and was available in every hotel we stayed at). There is only one lift located in the centre of the hotel. It was very slow, small and often full. The restaurant is on the 11th floor so was quite a long walk up the stairs in a morning. The breakfast itself was average. There is a small bar in the basement, however it seemed reasonably expensive compared to other bars we visited in the city and the service was very very slow.

The location is good, about a 10 min walk from the old quarter (with quite a few roads to cross on the way though!) The staff were relatively helpful in arranging taxis etc.

  • Stayed: November 2011, travelled as a couple
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1  Thank Jo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anisehotelhn, Manager at Anise Hotel, responded to this reviewResponded 21 March 2012

Dear Valued Guest,
Warmly greeting from Anise Hotel Hanoi!
I would like to thank you both for your preference and sharing your experience related to our hotel, services and staff. We care all the comments received from our guests in order to supply the best service and facilities. We look forward to welcoming you back to Anise Hotel in the near future.

With my best regards,

Phan Luong/Ms
On behalf of Anise Hotel management and staffs.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2011

We spent 3 nights at the Anise plus a late checkout (before our trip to SAPA) and a dayroom (after SAPA trip and prior to flying home). We loved the location near the old quarter;the rooms were clean, comfy and quiet and breakfast was very good. However what impressed us the most were the friendly staff. They went out of their way to help us on many occasions regarding shopping ,dining and general travel info. It left us with a great lasting impression of the hotel and Hanoi.

  • Stayed: November 2011, travelled as a couple
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Thank janian62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anisehotelhn, Manager at Anise Hotel, responded to this reviewResponded 3 January 2012

Dear Sir, Thank you for taking the time to share your comments regarding your stay at Anise Hotel Hanoi. We highly appreciate your comment and are happy to learn that you enjoyed your stay.
We look forward to welcoming you back to Anise Hotel Hanoi soon.
With my best wishes.

Phan Luong/Ms
Anise Hotel Hanoi

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 December 2011

After the strange entrance, this was a well located hotel with comfortable rooms. The beds were good, but the pillows terrible. Initially our family was offered 901 for the adults and 703 for the kids!! Not well received, but quickly fixed by reception. The buffet was good on the 11th floor even with good views. The hotel seemed quiet inspite of the busyness outside.

  • Stayed: December 2011, travelled with family
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Thank hasnoclue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anisehotelhn, Manager at Anise Hotel, responded to this reviewResponded 25 December 2011

Dear Sir,
It was our pleasure to welcome you and your family at Anise Hotel Hanoi. Also we would like to thank you for sharing your experiences. We kindly inform you that guest comments are seriously considered by our management as our aim is to supply the best service and accommodation to our guests.
We wish to welcoming your family back to Anise Hotel Hanoi in the near future.
Your sincerely,

Luong Thi Phan
Anise Hotel Hanoi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Anise Hotel

Address: 22 Quan Thanh street | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #175 of 600 Hotels in Hanoi
Price Range: £26 - £42 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Anise Hotel 3*
Number of rooms: 42
Official Description (provided by the hotel):
A boutique hotel of 3* standard, located at the corner of Hanoi Old quarter, 10 minutes walk from the Hoan Kiem lake, overlooking Hang Dau Park. With 42 well appointed high standard rooms. All guest rooms provide international standards of comfort and amenities featuring Asian contemporary décor. All room have individually controlled air-conditioning, WIFI, Cable TV offering a wide range of channels and languages, mini-bar, tea and coffee making facilities, hairdryer, bath and shaving outlet. The hotel with full services of Business centre, Concierge, Cashiering, Travel desk, Bar & Restaurant, Gymnasium, We ensure you the best comfortable and services while staying with us either on business or leisure trip. ... more   less 
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Also Known As:
Anise Hotel Hanoi

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