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“The staff make this hotel extra special”

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Golden Spring Hotel
Ranked #158 of 578 Hotels in Hanoi
Amsterdam, The Netherlands
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“The staff make this hotel extra special”
5 of 5 bubbles Reviewed 10 August 2014

I stayed at the Golden Spring for three nights and it was perhaps the best of five hotels in Vietnam that I lodged at during my recent visit to the country. The bedroom was clean, comfortable, and quiet, with decor that had a 'boutique' feel. The a/c worked well (a godsend after hot, humid day tours). The breakfast was nicely arranged each morning, with plenty of variety to suit Western appetites

Above all else, the hotel staff made my stay extra special - at all times they were warm, hospitable,and genuinely friendly. Whatever the time of day, they had a welcoming smile. They felt more like friends than service staff. If you want a clean, quiet and efficiently-run hotel conveniently situated next to the shops and restaurants in the old quarter, then this is the place for you. The warmth and helpfulness of the hotel staff, though, made all the difference.

Room Tip: I was happy with a double room at the back of the hotel which insulated me from any possible street...
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  • Stayed August 2014, travelled solo
    • Value
    • Location
    • Service
Helpful?
Thank PhilipMe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ngoc C, Manager at Golden Spring Hotel, responded to this review, 13 August 2014
Dear PhillipMe

First of all, we want to show our thank you for having written your word in such a review. As you know, we have just finished our renovation, which may cause you uncomfort, but you are so kind of releasing those all.
With what showed in your review, we know that things are better now, and finally reach our guests' expectation. The details of your words also show the things we have got, and the rest of undone things for us to finish soon.
For all that has been done, we hope this will help other customers to see how good we are now, and that they can trust to be welcomed.
Wish you all good and we would welcome you back to us the soonest.
See you in the near day

Golden Spring Hotel Team

Ngoc Co
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249 reviews from our community

Traveller rating
    115
    80
    32
    10
    12
See reviews for
28
84
52
10
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Paris, France
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 5 August 2014

I would highly recommand this hotel, i had a really good time there! The staff was extremely friendly to me and they all speak a very good english. On top of that, the breakfast was nice, the rooms were very good, clean, with air conditionning and a lot of space.
Definitely a good place to stay, i met a lot of great people there!

Room Tip: I recommand the deluxe room, with a street view, it was very calm and the AC worked very well.
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  • Stayed July 2014, travelled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Morganou95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ngoc C, Manager at Golden Spring Hotel, responded to this review, 13 August 2014
Dear Morganou95

Warm touch from Golden Spring staff
Thank you for your great words, we are happy to know that you have had an excellent time with us in Hanoi and the Far-North of our country for your volunteering time.
As we still young and hospitable to touch our Guests' feelings, we hope that this of your review will encourage young people to be with us, and feel the same emotion that you did feel.
Once again, we wish you success and welcome you back for your next volunteer time.

Kind regards
Ngoc Co
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האנוי, ויטנאם, אסיה
2 reviews
5 of 5 bubbles Reviewed 11 July 2014

We stayed in the hotel many times while traveling on the north of Vietnam. Very clean and service is good. Breakfast not good, but we also didn't expect too much it that price. We also used. The hotel service to book buses and trains everything went smooth. Nice people. Great place

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doroninviet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 16 June 2014

I spent one week in this hotel, it's located in the old quarter, which is a bustling spot. Great coffee cafés across the road, lovely restaurants right around the corner, what more could one want. It was walking distance to everything. I really enjoyed my stay here. Staff are great.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tweetie32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny D, Người quản lý at Golden Spring Hotel, responded to this review, 18 June 2014
Dear the best our customer!

First of all, on behalf of Golden Spring Hotel, we would like to express our thank you for your recent stay with us
As what we read from your feedback, we feel so happy that you all have had an excellent time when you stayed with us, such a great kindness of yours when giving us those words. We thank you again and we feel so happy that our services have reached your expectation.

Your valuable review will absolutely make all of our staff happy and encourage them to serve better as they understand how they have delivered their work.
We also know that there are still parts of our work cannot bring you satisfaction, so please do not hesitate to let us know, as our wish is to serve Guests with our best- by trying to improving our service quality day by day.

Besides, please recommend us to your family, relatives, friends and colleagues so that more customers will get to know about us.

Once again thank you for staying with us. We are looking forward to welcoming you back again in the nearest future.

We wish you good health and success in life!

Best regards,

Golden Spring Hotel Team
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Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 21 May 2014

room is okay. free breakfast is good. location is great. walking distance to everything, restaurants/bar/pub, travel agency, money exchange, shopping area. staff are awesome, they are warm and hospitable.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lourdeikae_18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny D, Người quản lý at Golden Spring Hotel, responded to this review, 22 May 2014
Dear my Friends!
Thank you for sending nice feedbacks about Golden spring hotel. We have been trying constantly to provide our customer all the necessary information to have a great trip.
We look forward to welcoming you and your family in the next time
Best regard!
Minh Tân
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Manila, Philippines
1 review
5 of 5 bubbles Reviewed 11 May 2014

1. Great location!!!
2. Attentive, friendly, courteous and HONEST staffs ( emphasis on Honesty)
3. QUALITY but Affordable service ( pick-up, arrange city tours) =)
4. Great furniture used in the hotel

Room Tip: Check out for the mosquitoes during night. The heat during summer defeats the conditioning system i...
See more room tips
  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CarloAde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny D, Người quản lý at Golden Spring Hotel, responded to this review, 19 May 2014
Dear Mr Carloade!
Thank you for choosing Golden Spring Hotel for your recent stay in Hanoi. It was such a pleasure for us to welcome you and we are all really happy to serve you with all of our effort.

We look forward to welcoming you back soon

Regards,
Golden Spring Hotel
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Vlissingen, The Netherlands
Level Contributor
4 reviews
4 hotel reviews
5 of 5 bubbles Reviewed 5 April 2014

The place is very clean and comfortable..the staff are helpfull,polite and open to all senses of humor..I had some great laughs with the staff..its near to everything and tips for tours and booking are perfect..Everything went like clock work...not like some experiences ive had..Ill be back for sure..a nice place to stay..quality for price is very reasonable.Great place for famillies!

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wobbledog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Danny D, General Manager at Golden Spring Hotel, responded to this review, 20 May 2014
Dear Mr Wobble

Thank you so much for the fabulous review of your recent stay at our Golden Spring Hotel !

Our entire staff has made a very positive impact on all of our guests and they perform their roles with enthusiasm, pride and passion everyday! They have truly brought our hotel to life and i appreciate that they made your stay memorable.

We are very Happy to know that you enjoyed staying us and have a very good trip in Vietnam
Thank you for sharing your enjoyable visit with us and I trust your next visit will be equally enjoyable,

Hope to meet you and your family on your next visit!

Best Regards,
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Additional Information about Golden Spring Hotel

Property: Golden Spring Hotel
Address: 22 Nguyen Huu Huan Str, Old Quarter | Hoan Kiem District, Hanoi 0084, Vietnam
Region: Vietnam > Hanoi
Amenities:
Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Airport Transportation
Hotel Style:
Ranked #158 of 578 Hotels in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Golden Spring Hotel 3*
Number of rooms: 28
Official Description (provided by the hotel):
Golden Spring Hotel is located right in the centre of Hanoi Old Quarter just 3 km from Ho Chi Minh museum and One Pillar Pagoda. The hotel offers beautiful accommodation equipped with a flat-screen TV and free Wi-Fi. Our hotel is located just 300 metres from Hoan Kiem Lake and 50 metres from Dong Xuan market. The hotel is located just steps from the night market. Ho Chi Minh mausoleum and Hanoi train station are located about 3 km away, while Noi Bai International Airport is a 45-minute drive from the hotel. The rooms at Golden Spring Hotel - 22 Nguyen Huu Huan str are fully air conditioned and equipped . They all have an en suite bathroom and provide free toiletries. Some rooms can accommodate 3 guests. Our restaurant serves Western and Asian dishes . Guests can enjoy a buffet breakfast daily at the restaurant. ... more   less 
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