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“Good Value”
Review of Somerset West Lake

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Somerset West Lake
Ranked #185 of 592 Hotels in Hanoi
Certificate of Excellence
Orlando, Florida
Level 5 Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Good Value”
Reviewed 21 June 2014

My husband and I stayed in a one bedroom apartment for nine nights. We chose it over staying in a hotel because we wanted to be able to make snacks and do the laundry (we were in Vietnam for 25 nights and did a couple of side trips from Hanoi).

The apartment was not luxurious but was clean, bright and sunny - exactly what we were expecting. There were a couple of small maintance issues such as the kettle and DVD player not working but as soon as we called down to reception both were immediately replaced.

The restaurant served breakfast which included eggs and bacon, croissants, cereal etc. We didn't see anyone eating lunch or dinner and didn't eat there as we either took a taxi into Hanoi which was only 15 minutes away or brought snacks to eat in the apartment. We only found one restaurant with in walking distance of the apartment - Top Chef - we tried it but it lacked atmosphere and was rather overpriced.

All in all the apartment was good value and I would recommend it.

Room Tip: Ask for a high floor facing the river
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FloridaGirl2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at Somerset West Lake, responded to this review, 30 June 2014
Dear FloridaGirl2012,

Thank you for taking the time to write this review. We are glad that you had an enjoyable stay. It is always encouraging for us to learn that our valuable residents are satisfied with our service.

I am sorry to hear that there were some issues with the home appliances. I am glad that our guest services staff attended to the issues promptly.

We hope that we will have the pleasure of welcoming you again in the near future.

Yours sincerely,

James Lim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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118 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Any
English first
Bayswater, Australia
Level 5 Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 4 June 2014 via mobile

We spent three nights at Somerset West Lake with friends and found the apartment style accommodation great value. We had two, two bedroom apartments which had good views over the lake and one (588) had a huge deck overlooking pool & lake.
Facilities are excellent with huge pool, adequate sized gym and good value restaurant.
Staff had good English and were very helpful - especially Davey in the restaurant who did everything he could to make our stay pleasant.
Most facilities can be found close by and access to the Old Quarter is only a quick cab ride.
I would happily recommend this accommodation.

Stayed May 2014, travelled with friends
Helpful?
Thank Cuzza42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at Somerset West Lake, responded to this review, 25 June 2014
Dear Cuzza42,

Thank you for taking the time to write this review and for your compliments about our serviced residence during your recent stay. We are happy to hear that you have enjoyed our facilities and service. At Somerset West Lake, we always strive to offer warm, welcoming and friendly service coupled with a homely environment and settings.

We look forward to welcoming you again.

Warmest regards,

James Lim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hanoi, Vietnam
Level 5 Contributor
93 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed 6 May 2014

We stayed here for a little over a week early April. The staff was for the most part courteous and friendly (though none spoke great English) and the room was nice (we stayed in a 2-bedroom apartment with a nice view of the West Lake). The kids' play indoor area needed a bit of cleaning, and it's true the place is a bit musty (and there was a bit of flooding on our floor the day before we left!). But it has mostly to do with the extremely humid weather in Hanoi at this time of the year. I loved the location and there are many places to eat around the hotel, too. We joined the many other people just walking along the West Lake and hanging out on a sunny weekend afternoon.

Breakfast was awful and that's the only real complaint I have. If you like Asian-style food in the morning (fried rice and noodles, beef stir-fry type of stuff), you're fine. But if not, then the choices are extremely limited. The coffee was AWFUL, and it came out of a plastic bottle! If you want the real thing better to go outside for a decent Vietnamese coffee!

All in all I would recommend this place, especially those with small kids.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlancaParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
James L, General Manager at Somerset West Lake, responded to this review, 25 June 2014
Dear BlancaParis,

Thank you for taking the time to write this review. We are glad that you and your family had an enjoyable stay. We noted your feedback on the children indoor playroom and wet corridor. We are sorry about that and have taken steps to improve the condition of those areas.

We have highlighted your feedback on the breakfast to the F&B operator and reiterated the need to improve the breakfast quality and variety.

We hope that we will have the pleasure of welcoming you again in the near future.

Warmest regards,

James Lim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Yorkshire
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 24 March 2014 via mobile

The room felt damp and musty, lots of condensation on the windows. The carpet around the bed area was in need of a clean. Not enough hot water, for a bath. The shower was very poor and flooded the bathroom. All the equipment was tired and the bed had an odd smell, bedding felt damp. The breakfast was very poor, with very little choice.

Stayed March 2014, travelled as a couple
Helpful?
Thank Shirley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Lekeume, Manager at Somerset West Lake, responded to this review, 29 March 2014
Dear Shirley,

I am deeply sorry to read that your recent stay with us was a disappointing one. Thank you for your review.

As high standards of maintenance and cleanliness are part of our top priorities, we have immediately addressed the issues you raised in your feedback to see that others residents do not encounter similar inconvenience in the future. Relating to your comment about breakfast, I have shared your feedback with our F&B operator. We will work very closely to improve the variety of food items.

You may be glad to know that as part of our continuous efforts to deliver a refreshed and quality experience to our guests, several apartments within the property is currently undergoing refurbishment.

I do hope you will return to Hanoi soon and hope for another opportunity to be of service to you. Once again, thank you for your review.

Yours sincerely,

Kevin Lekeume
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 19 March 2014 via mobile

After going through the crazy traffic of HaNoi, it is nice to arrive at Somerset to a quiet, clean room with fully equipped kitchenette, and even a mini laundry washer. The WiFi was not working at first but the technician quickly fixed it. Great cozy hotel located right in the West Lake area. Highly recommend.

Stayed March 2014
Helpful?
Thank LaChMar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Lekeume, Manager at Somerset West Lake, responded to this review, 29 March 2014
Dear guest,

Thank you very much for taking the time to post a review following your recent stay with us at Somerset West Lake Hanoi.

I am pleased to learn you view Somerset West Lake as a peaceful retreat . I do hope that you also had the opportunity to enjoy the picturesque view of West Lake from the comfort of your apartment.

Sorry to hear that you encounter a little bit of difficulties while trying to connect to the Wi-Fi. I am glad to learn that our technician swiftly attended to it. Our engineering team aim to fix any issues such as this very promptly if they occur.

We all look forward to welcoming you back!

Yours sincerely,

Kevin Lekeume
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level 3 Contributor
12 reviews
9 hotel reviews
Reviewed 21 January 2014

Hotel is clean and fully equipped with a small kitchen. There is also free wifi provided throughout the hotel and the surfing speed is good. Only setback is that breakfast choices are limited and there are not many eateries nearby the hotel. I will recommend this hotel if you are looking for a quiet place in West Lake to relax.

Room Tip: Get a room that faces the lake
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  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GohJim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Lekeume, Manager at Somerset West Lake, responded to this review, 29 March 2014
Dear Goh Jim,

Thank you so much for taking the time to post this review following your recent stay with us at Somerset West Lake Hanoi. Sounds like you had a relaxing time during your visit to Hanoi. It is pleasing to learn that you had an overall enjoyable experience during your stay with us, from the comfort of your apartment to the facilities we offer. Ensuring the comfort and enjoyment of our guests is very important to us.

Your comment about the breakfast is well taken. I have shared your feedback with our F&B operator and we will continue to work on improving the variety of food items during breakfast

Thank you once again for your review and we look forward to welcoming you back in the near future.

Yours Sincerely,

Kevin Lekeume
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whitehorse, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 January 2014

This was a great stay. The room was beautiful, great décor and the view of West Lake was superb. The facilities were excellent including the gym and the pool. Breakfast was very good and offered a lot of selection. Great value.

Room Tip: Room with a view of West Lake is the best!
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeannie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kevin_Lekeume, Manager at Somerset West Lake, responded to this review, 29 March 2014
Dear Jeannie K,

Thank you so much for your complimentary review!

I am very pleased to learn of your delightful experience, especially given that it was your first time staying at Somerset West Lake Hanoi. I appreciate the time taken to share your review with the TripAdvisor community.

We look forward to welcoming you back soon.

Warmest Regards,

Kevin Lekeume
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Somerset West Lake

Property: Somerset West Lake
Address: No 254D Thuy Khue Road, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
#52 Luxury Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:4 star — Somerset West Lake 4*
Number of rooms: 90
Official Description (provided by the hotel):
With landscaped gardens and a quiet open-air environment, you can experience high standards of Hanoi’s serviced accommodation in these spacious apartments. The ideal corporate housing for the international executive and family on project assignment or relocation. The residences are convenient for business while also being close to international schools, shopping and entertainment. The landscaped gardens and spacious apartments with a scenic view of the West Lake provide the security and comfort of private accommodations with the extensive services and facilities desired while on international assignment in Hanoi.With a lush greenery and picturesque view of the West Lake from a private balcony, terrace or compound private garden, each of the spacious apartments is elegantly decorated and fully furnished. The 90 studio, one, two and three-bedroom residences are designed with a variety of layout options so that you can choose the apartment that suits your individual needs. The slate tile and/or wooden floors in the livingareas and carpeted bedrooms, and fully-equipped kitchens provide comfortable and luxurious accommodations for international executives and familiesITailored to meet the individual need of the international executive and family while on business travel or relocation, the services and facilities are extensive and innovative. With shuttle bus services to destinations in the city, quarterly social events and residents' programmes, you can experience and enjoy the culture of Vietnam while living and enjoying Hanoi’s serviced accommodation at its best.24-hour security & receptionDaily breakfastIn-house cafeFully-equipped gymnasiumBusiness centre servicesWireless Internet (WiFi) accessOutdoor swimming pool and children's poolTelephone with IDD & voicemail facilitiesChildren's playgroundChildren's indoor playroomLaundry & dry cleaning servicesBabysitting serviceGrocery delivery serviceDoctor on-callDaily housekeeping service (except Sundays)Room serviceQuarterly social events / residents' programmesFully-equipped kitchenTelevision with satellite & cable channelsWater filtration systemMulti-split air-conditioning & heatingShuttle bus services within the city on fixed scheduleCarpark ... more   less 
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Also Known As:
Somerset West Lake Hanoi
Somerset West Lake Hotel Hanoi

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