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“polite and friendly staff”

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Hanoi Crystal Hotel
Ranked #71 of 651 Hanoi B&B and Inns
Certificate of Excellence
Reviewed 12 August 2014

This hotel's staff has been very friendly and helpful during our stay at the hotel. Ms Bella, Mr Trang, Mr Thanh has been very helpful in answering our queries.

The rooms are comfortable and brightly lighted.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Service
2  Thank Joe L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiCrystal H, General Manager at Hanoi Crystal Hotel, responded to this reviewResponded 13 August 2014

Dear Joe L,
Warm greetings and great thanks from Hanoi Crystal Hotel.
Thank you for your kindness in sharing your comments about your recent stay at Hanoi Crystal Hotel . It is such a great pleasure for us to achieve your satisfaction about our staff perform. Each staff in our hotel always try the best to achieve their job and take care of every details from smallest concern of guests, sothat we can make client’s staying the most pleasant. Ms Bella, Mr Trang, Mr Thanh would like to send thanks for your encourage and I will let our whole team know that they greatly contributed to the overall success of your stay and their hard work has been appreciated and noticed.
Once again, many thanks for your positive feedback and be honored to continue serving you in the future.
Best regards,.
Thomas Nguyen/ General Manager

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185 - 191 of 250 reviews

Reviewed 8 August 2014

I stayed at the Hanoi Crystal Hotel for a week total in July 2014 with my boyfriend and my friend. The hotel has a great location in the middle of the Old Quarter and in short walking distance to the lake.The rooms were spacious, clean and well equipped. The staff were very friendly, helpful and seemed genuinely interested in us having a pleasant stay with them. The manager, Thomas, arranged the rest of our trip around Vietnam - he took care of everything, including booking of domestic flights, good quality hotels, transfer from airports and private quides for us. All in all a very cosy hotel where the value for money is high. Best recommendations from the 3 of us from Denmark :-)

  • Stayed: July 2014, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Maia1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiCrystal H, Manager at Hanoi Crystal Hotel, responded to this reviewResponded 13 August 2014

Dear Ms. Maia,
Thank you very much for all good things you shared about hotel services and very nice picture. We are very pleasured to provide the first Class service to our guest who would like to stay in a small hotel with good location, clean and comfortable room, friendly and helpful staff to discover our lovely city. With us the best reward is the satisfaction of our customers day by day. And via the feedback on Trip advisor, we know what the customers need and what we have to do to make their trip memorable. Beside that, we are one of the best Tour Company, organize a comfortable tours in Vietnam. We can assure to offer full travel information and booking services. Since as local person, we are in good position to negotiate with hotel,resort and travel operators in Vietnam for best rates and services, that is reason why we did arranged the best Tour for your group. Wishing you and Mr Peter will have a happy ending and celebrate honeymoon trip in Vietnam again. Once again.Thank you and best regards!
Thomas Nguyen/ General Manager

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Reviewed 6 August 2014

Had a problem with our aircon in our room and the owner Thomas fixed the problem straight away with upgrading our room and even gave us half our money back for the night before. Helped organise transport to airport for very cheap and even got the best price for a cyclo around hanoi. He found out it was my boyfriends birthday the day we were coming back from Halong bay and organised a surprise birthday cake!! The staff sang happy birthday. It was lovely!!! Very close to where you want to be, walking distance to everything!

Room Tip: lift access so all rooms are good
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  • Stayed: August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiCrystal H, General Manager at Hanoi Crystal Hotel, responded to this reviewResponded 11 August 2014

Dear Miss Kate,
We are very appreciated that you took the time to post a review about the staying with Hanoi Crystal Hotel. It is our pleasure to have a chance to serve and welcome you. We understand that good location is not enough to make the success in our business, but also the services, so we day by day always try to improve and encourage the staff to do their best. We always want to take care guests from smallest concern, certainly we are not so perfect so just until second night we realized your room got problem about air conditioner. Luckily we got your sympathy and agreed with our solution. We are very highly appreciated with your help.We are also regret that we couldn’t celebrate your boyfriend’s birthday in time, because you had to go to Cambodia , but anyway, we had great time together and we will miss you very much. Please send our best wishes to both of you. Hopefully Mr. Jack’s leg is getting well.
Once again.Thank you and best regards!
Thomas Nguyen/ General Manager

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Reviewed 31 July 2014 via mobile

Friendly staff, good value for money, ok breakfast, spacy rooms, good location: only few minutes walk from the lake.
One minus is that we paid for private taxi to take us to the airport and it became 30 minutes late. We did catch our flight so no problem.

Stayed: July 2014, travelled with friends
1  Thank Nina D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiCrystal H, General Manager at Hanoi Crystal Hotel, responded to this reviewResponded 1 August 2014

Dear Ms Nina,
Warmest greetings from Hanoi Crystal Hotel and thank you very much for choosing us. It was our pleasure to have a chance to welcome you. As you see, convenient location is very important for guest’s travelling demands. As pointed out by many others, good location is one of our strengths. We have been putting more efforts to enhance other aspect of services. By the way, we are also very sorry for the trouble of car service when you used in Ha Noi. Luckily you got the airport in time to catch flight back home. After these trouble, we did learn a big lesson from our own errors and mistakes to not repeat it.
One more time, we beg your pardon, please accept our sincere apologies. We are honestly looking for your sympathy. We are looking forward to welcome you again to see how we can improve our services in the near future.
Thank you and best regards!
Thomas Nguyen/ General Manager

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Reviewed 31 July 2014

We had a very good experience staying at the hotel for a total of 6 days. The staff is very friendly and all of them speaks english and there is nothing they won't help with. The breakfast has a good variety of both local and western food. The frontdesk was very helpfull with, what to see and where to eat. All in all a excellent hotel in the center of the old quarter of Hanoi.

  • Stayed: July 2014, travelled with friends
    • Service
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiCrystal H, General Manager at Hanoi Crystal Hotel, responded to this reviewResponded 1 August 2014

Dear Mr. Peter,
Thank you very much for spending time to share your feeling following your staying in Hanoi Crystal hotel with many sweet words. What a great day.It is such great pleasure for us to achieve your satisfaction and make you a fantastic time in Hanoi.
Once again, we would like to express our heartfelt gratitude for your feedback and we look forward to being your home one more time in your next visiting.
Thank you and best regards!
Thomas Nguyen/ General Manager

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Reviewed 30 July 2014

We stayed at the Hanoi Crystal Hotel during 4 days of late July with 3 kids and it was a good experience. The staff was very friendly and the hotel manegament helped us book at 21 days roundtrip in Viet Nam including high value for money hotels, tours and pick up service at a very fair price. So besides the hotel itself I can warmly recommend their travel planning capabilities allowing them to tailor make a longer or shorter tour of VietNam.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Jesper J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiCrystal H, General Manager at Hanoi Crystal Hotel, responded to this reviewResponded 6 August 2014

Dear Mr. Jesper,
Thank you very much for submitting the review about your recent stay at Hanoi Crystal Hotel and very happy to know that you had a great trip in Vietnam with us because of both services, high quality and location. Our team always want to try the best to arrange best services as well as the tours with very cheap price for clients. With our feedbacks, it is the big encourage for all of our team and we promise that day by days will improve our self, to exert our self to do the work for the satisfaction of the client. Once again, thank you very much for your stay. We will miss your family very much. We look forward to welcome your family again in the future and wish you all the best.
Thank you and best regards!
Thomas Nguyen/ General Manager

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Reviewed 22 July 2014

If you have never been to Viet Nam and are a bit nervous about your holiday then this is the hotel to book. The staff are welcoming, helpful and courteous. Nothing is too much trouble for them. The hotel is very well situated right in the heart of the action in the old quarter and well within easy walking distance of the lake, the old church, excellent shopping and great restaurants to suit every taste and budget as well as the necessities such as ATM's, pharmacies, bakeries and the like.

During our stay the staff went out of their way every day to ensure that we had all of our needs met. Our rooms were very clean, comfortable and charming. We were given plates of delicious fruit that was a welcome relief after a long day on the tourist journey. Breakfast each day was plenitful, varied and delicious. We were treated like prized family members. When my daughter was not well the manager, Mr Thomas Nguyen, went to his own pharmacy to get some paracetamol for her - at no cost to us. The hotel looked after our luggage while we trekked in Sa Pa at no cost as well as breakfast and access to a room for a shower prior to our flight out of Ha Noi all of which were very welcome after two days trekking in the mountains and a night on the overnight train from Lao Cai. This was above and beyond anything that I had expected and meant that our journey to Da Nang and then onto Hue was lovely.

The care that we experienced while at the Crystal hotel extended beyond our stay there because Thomas Nguyen, who had been worried that we would not get the most from our stay in his beautiful country, arranged hotels, tours and transfers for the rest of our trip. Every detail was taken care of and all at a very reasonable cost (and much better than I had been able to arrange from Australia), taking us to better hotels than I had booked, where we were treated like royalty. For the duration of our trip Thomas checked up that all was going well. In short he really did care about us and is largely responsible for the wonderful memories that we have of this magical country.

We had a fantastic holiday and are looking forward to our next visit where we will definitely begin our journey at this lovely hotel and include Mr Thomas in the planning of the trip right from the beginning.

Jenny Feely

Room Tip: “Rooms at the back are quieter. Get Mr Thomas Nguyen to help you to plan your trip - either before y...
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  • Stayed: July 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Jenny F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HanoiCrystal H, Người quản lý at Hanoi Crystal Hotel, responded to this reviewResponded 28 July 2014

Dear Mrs.Jenny and Family.

Thank you very much for choosing Hanoi Crystal Hotel and taking the time to write the review very details about your trip in Viet Nam. As a leading man of Hanoi Crystal Hotel, I would like to our gratefulness for your trust to us. As you know with our advantages of location, staff and our facilities we strongly believe that we will be a suitable place for everyone who want to have deep discovering Hanoi Old quarter. We are proud to be “home away home” for tourist while they stay in our lovely city. By the way, we are also one of the best Tour Company, organize a comfortable tours in Vietnam. We can assure to offer full travel information and booking services. Since as local person, we are in good position to negotiate with hotel, resort and travel operators in Vietnam for best rates and services, so that is the reason why we can arrange the tour for your family with very cheap price. Finally, we must say thank you once more for your taking time on this very detail reviews to our services and accommodation. We do hope to see you, your friends and your family at Hanoi Crystal Hotel in the near future.
Thank you and Best Regards!
Thomas Nguyen/ General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi Crystal Hotel

Address: 9A Hang Thung Street | Hoan Kiem, Hanoi 10000, Vietnam
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #71 of 651 B&Bs / Inns in Hanoi
Price Range: £19 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi Crystal Hotel 3*
Number of rooms: 29
Official Description (provided by the hotel):
A Welcoming Stay in the Heart of Central Hanoi Our property is featured with 29 decent and stylish rooms, unique with friendly and attentive service demonstrated by our professional and genuinely dedicated team.With our Central Hanoi location being one of our proudest assets, just 2 minutes walk away from Hoan Kiem Lake (the Sword returned Lake), close to many tourist attractions and the central business district. You are moments away from the heart of this historic and romantic city. Steeped in history, you can take time to wander and explore the diverse cultures and atmosphere that only Hanoi life can offer, and at the end of the day, let us offer you the very best in relaxation. All in all, we are proud to be the ideal place for astute travelers whether you are visiting Hanoi for leisure or business. ... more   less 
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