Tracey, Cindy and the staff are so lovely.........the customer service is outstanding and nothing seems to be a problem for them. They arrange everything at a moments notice and are so accommodating. Our Halong bay tour was cut short by a day due to bad weather, not a problem getting a refund and when we came off the overnight train from Sapa at 5am they had organised a pick up for us which we were not expecting and a pleasant surprise because we were so shattered. On the day we were leaving we didn't need to be at the airport until 5.30pm so they let us have the room until 2pm. I have never experienced service like it and is the best customer service we experienced throughout our three weeks travel of Cambodia, Vietnam and Thailand. They upgraded our room so we had a balcony. Location is excellent, close to shopping and great places to eat. I would definitely recommend this place to others and stay there again.
- Official Description (provided by the hotel):
- Description of Rooms/Suites: Our hotel boasts large smoking and non-smoking rooms, some of which have beautiful balconies overlooking the Old Quarter and large bathrooms with bathtubs. Each deluxe and standard room in our safe and quiet building has air conditioning and hot water.Amenities: The on-site restaurant has a wide menu for breakfast, lunch, and dinner. Guests are provided with a free continental breakfast as part of their stay. Wireless internet is available, as are computers in our hotel lounge. ... more less
- Reservation Options:
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- Also Known As:
- Rising Dragon Hanoi
- Hotel Rising Dragon