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Hanoi Queen 2 Hotel
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Reviewed 29 November 2007

Be careful with these places! The owners have a chain of hotels in Hanoi and we ended up not at the Queen 2 (which we booked) but at the A-Z Queen Hotel. The owner, David , is very friendly and helpful when you book on the internet, but he is an expert at the hard sell for his trips, and doesn't really provide all he promises. I have a feeling that when you book a room with this family you get put into whichever of their places has vacancies! We were picked up from the airport as promised, but when we arrived at the hotel they kept us waiting for ages and wanted us to pay for our Halong Bay trip before they gave us a room! The A-Z Queen hotel is very ordinary - no lift, no bathtub (at least not in our room - just a very basic shower sticking out of the wall), no dining room (you eat breakfast at the tour desk, and have to hope that everyone else doesn't decide to do the same thing at the same time!) and definitely no tea and cofee making facilities. Breakfast is bread, butter, jam and sometimes bananas There is also no fire escape (you wouldn't want to be on the fifth floor of this place if it caught fire - believe me!!) Lots of very young kids working at the hotel and some of them sleep in the foyer. All up the whole operation is a bit suss - lots of people complained about overcharging for trips although I don't think this was the case with us. Our trip to Halong Bay was cancelled because of the typhoon and they reimbursed us with no argument or problems. Just make sure if you do use this company that you get what you pay for. I am sure there are plenty of other places in the same area that would provide a much better service.

  • Stayed: October 2007, travelled as a couple
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2  Thank Freolife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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