My friend and I were looking for a hotel that's clean, safe and with a friendly staff. The receptionist and the son's owner was friendly to us when we inquired. So we decided to stay in this hotel the next day just to try if it's going to give us good service. We were thinking of staying for a month. Since we wanted to try it first so we paid our 10days bill in advance. Here are our nightmares: bed sheets are rarely changed; they have no helper to clean the room; we always request for them to clean the room. Hey, look I hate dirt and it seems that the dust are all piled up. I have to clean it myself since it really sucks looking at those dirt before you go to sleep. We are having a hard time communicating in English because the daytime receptionist was gone after our 5th day of stay; at the end of the 10th day, we were already asked to pay. I was asked to pay even it was 10PM! The lady owner was insisting that we pay right there and then (we are paying via credit card). We were arguing with the receptionist because they were insisting that we pay in cash. Too bad! We were planning to stay for 6 months but unforunately, they lost 2 customers. My friend and I decided to look for another hotel. We paid the remaining 1day in cash. And here goes the REAL nightmare-- nobody helped us with our luggage. We have to bring it to the ground floor and that lady owner was just looking at us. I chanced upon the owner's son at the receptionist's area and told him about our bags. After going to the room to get my other stuff, the son was nowhere to be found from where he was seated. It really sucks! The hotel that we thought would give us good service turned out to be our worse nightmare in Vietnam!
- Official Description (provided by the hotel):
- Located in the heart of Hanoi's Old Quarter, just a few minutes walk to the famous Hoan Kiem Lake (Lake of Sword Restored), Return Hotel offers a modern and diverse range of services and facilities. The hotel's location is very convenient for guests with shopping and banking facilities, as well as eating and entertainment options all very close by. With many well-equipped rooms, the newly-built Return Hotel offers you a most relaxing & comfortable accommodation in Hanoi. ... more less
- Also Known As:
- Return Hotel Hanoi