I remember having to walk up these steep stairs that took forever just to get from one floor to another. Although I haven't been there for two years. I doubt that the lift works now.
Also, they have only one computer for the whole hotel that's quite small. But the rooms are nice, air conditioned, not incredible large but good. If I were to go to Hanoi again, I would stay in this hotel again (it's a small, clean, local hotel - so don't expect anything big).
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