I get the impression from some other reviews that there might be a few Queen Hotel's in Hanoi. The one I am writing about is located at 65 Hang Bac Street in the old quarter.
This is a really nice hotel, and is extremely well located in the heart of the old quarter. We booked this hotel before we left on a trip to Sa Pa; when we returned the room type we had booked was fully booked, so they upgraded us to a VIP room (no complaints there obviously!) and let us check in and have the room at 7:30am (very welcome after an overnight train journey). These rooms are very nice (polished wood floors, chinese furnishings, good aircon etc). The room / bathroom (with a jacuzzi) are also very clean. Incidentally, I am writing this review from a PC in the hotel bedroom - excellent perk as we have been travcelling for 8 weeks and much better to sit here than in an internet cafe!
No idea how their travel agency is as we didn't use them, but I can recommend the Kangaroo Cafe at 18 Pho Bao Khanh - the tour I booked to Sa Pa was exactly as they advertised.
Overall, probably a bit overpriced in comparison to other hotels in the area (USD 60+ depending on the room type), but very comfortable and recommended.More
- Free Wifi