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“This would have to be the best hotel in Hanoi!!!” 5 of 5 bubbles
Review of InterContinental Hanoi Westlake

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InterContinental Hanoi Westlake
Ranked #64 of 578 Hotels in Hanoi
Certificate of Excellence
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“This would have to be the best hotel in Hanoi!!!”
5 of 5 bubbles Reviewed 7 November 2012

We stayed at the Intercontinental for two nights and wished we could have stayed longer! We upgraded to have use of the club, which I would highly recommend. The lounge serves a great breakfast, and has drinks and canapés in the evening, all really lovely. Well worth upgrading to! The hotel is not right in the heart of Hanoi but the hotel has taxi's waiting for you and its a 5-10 min trip into Hanoi. We really liked the fact that we could come back to the hotel each night to escape the busy city! The whole place looks beautiful at night and from our balcony looking over the river, we saw heaps of vietnamese couples having their wedding photos taken with the hotel as their backdrop. Rooms were spacious, modern and comfortable (great pillows)! We had free wifi with the club upgrade which was good! Service was amazing, and restaurants very good. Sunset bar looked stunning but didn't get a chance to go. Would love to come back here in the future!!!

  • Stayed November 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Narslouise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 13 March 2013
Thank you for your comments. Such kind of compliment always encourages us to work even better. I will share your feedback with my team to recognize their efforts.

I agree with you that InterContinetal club is highly recommended to your friends.

Our hotel is located on the West Lake and each room has their own balcony where you can enjoy the beautiful view and quiet atmosphere.

We hope to have opportunity to serving you again soon.

Adam McDonald - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,169 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (509)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Vietnamese first
  • Any
English first
Hong Kong, China
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 6 November 2012

When I arrived the man at reception desk was very unfiendly. He asked for my credit card unpolitely and gave us a very bad room. Just in front of the kitchen, in the low level. i could hear the noise of the plates while in the room. And the room was quite basic and semlly. I didn´t like it at all, except for the bathroom that was nice and quite modern.
The staff at the Concierge was very friendly, but couldn´t change my mind of not coming here anymore.
I think that the Villas and suites on the likes probably are a much better deal-
The location is bad, far from everything.

Room Tip: Do not take rooms in the low floor, at the end of the corridor.
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  • Stayed September 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Guidver T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 12 March 2013
Dear HaikuVoyage,

Thank you for the recent feedback on your stay. I apologise if the room allocated was not to your liking, we do not receive much feedback about this, but certainly worth following up.

Can I ask if you requested a room move? If so we are always more than happy to do what we can, guest have different tastes and requirements.

I would like the opportunity to have another chance, please let me know when you intend to return to Hanoi so I can personally take care of your needs. I can be contacted at adam.mcdonald@ihg.com

Thank you

Adam McDonald
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 5 November 2012

Was in Hanoi in September for a meeting and stayed at the InterContinental Hanoi Westlake for 3 nights. Love the lake view from my room as well as the beautiful sunset. The breakfast was yummy and do not miss the breads, it was carbs overload all 3 days for me! Guess I won't mind heading over for another weekend getaway soon if I can find the time!

Room Tip: Get a lake front room! Loved the view
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  • Stayed September 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Debz N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 13 March 2013
Thank you for your great comments. I am very happy that you love our room, our Sunset Bar and our breakfast. InterContinental Hanoi Westlake is an ideal place for you to enjoy your weekend.

We hope to have opportunity to welcome you back soon.

Adam McDonald - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
97 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
3 of 5 bubbles Reviewed 3 November 2012

We checked in on New Years Eve. Everything was fine until they started testing the sound and lights for the celebrations to be held at the bar. The sound was such that it was vibrating furniture in our room and the lights made our room brighter (admittedly just before sunset). Our request to be moved seemed to be met with disdain and misunderstanding. We waited some time before someone came to move us who also seemed to think moving our baggage was our problem. The next room was out of line of sight of the bar (where the celebrations were to occur) but definitely no out of earshot. We tried to go to bed around 10:00 and found ourselves making multiple complaints to reception but the volume was not dropped till well after midnight. I think the hotel would have been just delightful had it not been for New Years.

Room Tip: Check the room for proximity to common areas prior to accepting it, even though this might take some...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank KenGAtOz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 12 March 2013
Dear Guest,

Thanks for the note, I am surprised to get your comments so long after NYE but none the less take on board your comments.

I agree that the music noise level was not appropriate. I was personally present with the performer, the loudness was only in the initial period and after this we kept the music level to an appropriate level for a New Years Eve celebration.

Suffice to say this will not happen again.

Thank you

Adam McDonald - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level Contributor
102 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 3 November 2012

We stayed at this hotel for two nights 31 December and 1 January. We were allocated a beautiful and well located room, some distance from the main building but with a very pleasant view overlooking the Sunset Bar. However, as the afternoon drew closer to the evening it became apparent that the Sunset Bar was being prepared for New Years Eve celebrations, which involved playing very loud music. This was not going to work for us so we asked to be relocated to a room further away from the Sunset Bar. The new room was pleasant, perhaps not quite as good as the original but while we could still hear the music it was not going to prevent us from having a good nights sleep. Hotel staff were helpful. The hotel amenities are high quality and the location perfect, especially if you are tired of the hustle and bustle of the city.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 12 March 2013
Dear Patricia,

Thanks for the note, I am surprised to get your comments so long after NYE but none the less take on board your comments.

I agree that the music noise level was not appropriate. I was personally present with the performer, the loudness was only in the initial period and after this we kept the music level to an appropriate level for a New Years Eve celebration.

Suffice to say this will not happen again.

Thank you

Adam McDonald - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Yorkshire, United Kingdom
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 30 October 2012

We had an enjoyable stay here for 3 nights. Large and clean room comfy bed. The Saigon Restaurant in the hotel was particularly good and the service there impeccable.

The location is a bit out of town but great view over West Lake and quiet.

  • Stayed October 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank EdinburghScottishman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 13 March 2013
Thank you for your comment. I am very happy that you enjoyed your stay with us.
I will share your compliment with Saigon restaurant team to recognize their efforts.

We are looking forward to seeing you again soon.

Adam McDonald
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chinnor, United Kingdom
Level Contributor
70 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed 26 October 2012

We enjoyed staying here for 3 nights. Our room was big, clean, and very comfortable, with an excellent shower. The staff were totally helpful, and we enjoyed both the extensive breakfast choices, as well as the Milan and Saigon restaurants.
The position is lovely on the West Lake, though it does mean that you need a taxi to get into the centre of Hanoi. But at least that meant it was quiet, and on the day we left, our plane was late in the day, so we spent the afternoon around the pool, enjoying the comfortable double sun loungers, and the readily available but unobtrusive service.

  • Stayed October 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Just-retired-couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 13 March 2013
I am very happy to read about your great experience at InterContinental Hanoi Westlake. I will share your comment with my team and recognize their efforts to deliver personalized service which Intercontinental stands for.

Thank you and we are looking forward to serving you again.

Adam McDonald - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Hanoi Westlake

Property: InterContinental Hanoi Westlake
Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Hanoi
#13 Luxury Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Official Description (provided by the hotel):
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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