What a great 5 day trip at this most wonderfully set hotel in Hanoi. Nestled out of the hustle and bustle of the city on the west lake is this superb hotel. From the time we arrived to the time we left, the quality of service, friendliness of staff, facilities, cleanliness, warmth of hotel management, was truly amazing. This made our stay truly unforgettable.
This hotel has everything a family of 4 needs. We had connecting rooms 643 and 641, peacefully set on the lake front. Truly a resort with lots of facilities. Excellent restaurants on site, and fine in-room dining. Breakfast and Dinner buffer caters for all types of needs.
The warmth and friendliness of all staff was exceptional. Super helpful, very obliging, communicative, resourceful and very child friendly. It was a happy place!
If you see a General Manager, cleaning up tables, folding napkins, taking the time to talk to you and your kids....throughout the visit....then you know this place is special....and emphasis on service excellence is number 1!
It was great to comeback to a nice relaxing environment after visiting a very busy Hanoi City.
We woke up each morning super rested.
We were recommended Ha Long Bay day trip for a very reasonable price after we checked prices on internet and the city tour agencies. Had a great guide (local Vietnamese) who spoke perfect English and explained in detail different historical events, places, sites and areas of significance. Out driver was very safe and responsible.
- Official Description (provided by the hotel):
- The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on CondÃ© Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more less
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- Also Known As:
- Intercontinental Hanoi Westlake Hotel Hanoi