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“Excellent hotel with bad hotel Taxi”

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InterContinental Hanoi Westlake
Ranked #66 of 586 Hotels in Hanoi
Certificate of Excellence
saudi arabia
Level Contributor
183 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 251 helpful votes
“Excellent hotel with bad hotel Taxi”
Reviewed 19 August 2014

I like the hotel , especially if you are a family you will love there two bedroom apartment, nice swimming pool , the hotel is about buildings on the lake, beautiful view from the room balcony, the only problem is you cannot trust the hotel Taxi , they will rep you off and threaten you if you don’t pay more than the Taxi meters , I complain to the hotel but no result , the only reason NOT to stay there is there Taxi service

Room Tip: take the room which is a lake view
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  • Stayed August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Abdulaziz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 22 August 2014
Dear Abdulaziz A,

Thank you for your comment on TripAdvisor. I am glad to know that you love our room. We are a unique hotel in Hanoi which is built on the surface of West Lake and we are very proud of our personalized service.

According to the taxi service, I take on board and we will work with taxi company to improve their service.

Thank you for your comments and we hope to welcome you back soon.


Adam McDonald,
General Manager.
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2,237 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (522)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
London
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 18 August 2014

Modern clean unusual hotel , lovely room overlooking the water, very pretty, a little outside the action, we needed to get a cab into the centre and back, but were only there 2 nights. Rooms set out in blocks surrounded by water with a central bar. Nice pool and bars, although expensive to drink or have a coffee....... Better to walk outside, plenty of nice cafés close by. If you haven't been to Hanoi that first step of the pavement into. Million mopeds is terrifying......after that it's a piece of cake, hold your nerve and walk slowly, if your nervous hold one arm up ...they know you are new to the experience and take extra care.....

Room Tip: All seemed good
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  • Stayed September 2013, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suecLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 20 August 2014
Dear suecLondon,

Thank you for your comments. InterContinental Hanoi Westlake offers the guests a surreal resort feeling in the middle of the busy Hanoi with its unique location. From hotel it takes you only 10 to 15 minutes to go the the Hanoi center by taxi.
I am glad that you like our room and our Sunset bar. Our Sunset Bar is one of the highlights which we are glad that our guests enjoy very much.
I hope to welcome you back soon.

Adam McDonald
General Manager
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Harndrup, Denmark
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 August 2014

I stayed here for 5 nights and it was a very nice experience. Very beautiful location with most of the hotel actually guid out into the lake.
Staff is fantastic, very good service everywhere. It has a great Italian restaurant Milan inside. It is a bit far from the city center, but easily reached by taxi.
I will be back for sure.

Room Tip: Try to get a room in the buildings build into the lake, more expensive but beautiful locations.
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  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank ARYHarndrup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 20 August 2014
Dear ARYSlagelse,

It is great to receive positive feedback from our guests. Thank you for your great comments. InterContinental Hanoi Westlake does not offer the guests a surreal resort feeling in the middle of the busy Hanoi only with its unique location, but also with its top-quality services. Our Milan restaurant offers guests many delicious Italian dishes.

We hope to welcome you back soon with us.

Thank you

Adam McDonald
General Manager
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Vincennes, France
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 17 August 2014 via mobile

We spent one night in this hotel and knowing the intercontinental hotel from Ho chi minh we were quite disappointed.
First the receptionnist didn't do the effort of searching our loyalty number in his system (we didn't have it with us)
The room with lakeview are quite large, but the airconditionning was a nightmare.
Impossible to have it set properly so we all caught a cold.
The swimming pool is really small and gets fastly crowded.
I think next time we might try a hotel more central.

Stayed August 2014, travelled with friends
Helpful?
2 Thank opalebleue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 19 August 2014
Dear opalebleue,

Thank you for your feedback on recent staying with us. In InterContinental Hanoi Westlake, we pride ourselves on delivering exceptional service consistently and we do receive many good comments for that. But on this occasion, we have let you and ourselves down. For this, I do apologize. Your feedback will be passed to our team to consider improvement needed. I hope that you can give us a chance to show what we are capable of.

Sincerely,

Adam McDonald
General Manager
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Adelaide, Australia
Level Contributor
95 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 14 August 2014 via mobile

If you like 5 star hotels, you will like this one. It is a modern, clean hotel like most 5 star hotels around the world. You wouldn't know you were in Vietnam. The rooms are large, comfortable, large beds, fridge, tea & coffee making facilities, complimentary bottled water. The staff are very friendly and accommodating. Breakfast is very good, a great selection of cuisine, fresh juices, warm croissants delivered to the table. The pool could do with some more lounges and umbrellas. We were staying here as part of a tour and liked the hotel but personally prefer a hotel with more ambience & local "feel"

Stayed August 2014, travelled as a couple
Helpful?
1 Thank Ozmatho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 18 August 2014
Dear Ozmatho,

Thank you for sharing your feedback from your recent stay with us. It is a great pleasure to have you staying with us. The hotel has a unique location in the city, which is built on the surface of the West Lake. So you can enjoy the peaceful atmosphere and see the sun set over the lake everyday. I am glad that you like our room and our breakfast.

We are happy to serve you again in our hotel.

Adam McDonald
General Manager
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London, United Kingdom
Level Contributor
162 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 14 August 2014

It's a very busy hotel (and when we stayed they were hosting travel agents from around the world). Our room was okay but clear that it was not often let so presume the better rooms went to the travel agents. However, the bed was comfortable, the bathroom was huge and well - equipped. Both the room and bathroom were clean.

Breakfast was terrible with the travel agents all arriving at the one time and they ran out of tables meaning we had to wait for breakfast - not great.

The staff were hard working, friendly and did their best to help.

It's quite a good location and just a short taxi ride to the centre.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank TerryMinuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 18 August 2014
Dear TerryMinuit,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior. Your comments will certainly be looked into. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

We hope you will consider InterContinental Hanoi Westlake for your future travel needs so we can show you the guest experience as we design it.

Adam McDonald
General Manager
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Hanoi, Vietnam
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2014

My wife & I stayed 3 nights here as part of our Uni World Mekong Tour. This is a very comfortable hotel with super friendly staff, very good food, very comfortable beds, large rooms & large ensuites, very well equipped gym for your stay & good masseurs. The weather here has been very hot so therefore the pool warmed up a bit but that can't be helped. One area that I want to mention is the great food & friendly staff in Café Du Lac where Mr Tuan is one of the F & B Supervisors. He did a great job in looking after us when w were in the restaurant. Adam McDonald - the Gen Mgr of the hotel is an Aussie from Melbourne & runs a great hotel. He is very friendly & approachable should you need to contact him.
Keep up the great work Adam & well done to you & your team & thanks for a wonderful stay.

Room Tip: The rooms over looking the pool & the Lake have great views & balconies you can sit out on.
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank 88Bruce_R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this review, 13 August 2014
Dear 88Bruce_R,

Thank you for your great compliment to our hotel.
It was a great pleasure to welcoming you and your wife at InterContinental Hanoi Westlake. Thank you for your kind feedback and your special mention of our services. I will pass on your compliment to Mr. Tuan - our supervisor at Cafe du Lac restaurant.
We are happy that you enjoy your stay with us.
We are looking forward to your next visit.

Adam McDonald
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Hanoi Westlake

Property: InterContinental Hanoi Westlake
Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Luxury Hotel in Hanoi
#13 Business Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Official Description (provided by the hotel):
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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