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“Lakeside Hotel in The City”

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InterContinental Hanoi Westlake
Ranked #68 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 22 August 2014

There are two Intercon hotels in Hanoi. This Lakeside Intercon located in the city is a good hotel with unique accommodation on the lake together with a good Club Lounge plus Italian, Vietnamese and all day dining restaurants. The best part of the hotel is the Sunset Bar with its excellent view over the lake towards the lights of the city. Would I stay here again? Certainly.

Room Tip: Make sure your driver doesn't take you to the other Intercon Hanoi hotel by mistake. This is the...
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank roryjdoyle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 25 August 2014

Dear roryjdoyle,

Thank you for choosing InterContinental Hanoi Westlake for your stay during your visit to Hanoi. I am glad that you had a great experience. The hotel has a unique location which is built on the surface of the West Lake. From your room you can have a very beautiful view over the lake or you can relax enjoy your drinks in beautiful sunset which I am sure only our Sunset Bar with its unique location can bring.

Thank you for once again your comments and I look forward to welcome you back soon.

Adam McDonald
General Manager

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949 - 955 of 2,336 reviews

Reviewed 19 August 2014

I like the hotel , especially if you are a family you will love there two bedroom apartment, nice swimming pool , the hotel is about buildings on the lake, beautiful view from the room balcony, the only problem is you cannot trust the hotel Taxi , they will rep you off and threaten you if you don’t pay more than the Taxi meters , I complain to the hotel but no result , the only reason NOT to stay there is there Taxi service

Room Tip: take the room which is a lake view
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  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
2  Thank Abdulaziz A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 22 August 2014

Dear Abdulaziz A,

Thank you for your comment on TripAdvisor. I am glad to know that you love our room. We are a unique hotel in Hanoi which is built on the surface of West Lake and we are very proud of our personalized service.

According to the taxi service, I take on board and we will work with taxi company to improve their service.

Thank you for your comments and we hope to welcome you back soon.


Adam McDonald,
General Manager.

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Reviewed 18 August 2014

Modern clean unusual hotel , lovely room overlooking the water, very pretty, a little outside the action, we needed to get a cab into the centre and back, but were only there 2 nights. Rooms set out in blocks surrounded by water with a central bar. Nice pool and bars, although expensive to drink or have a coffee....... Better to walk outside, plenty of nice cafés close by. If you haven't been to Hanoi that first step of the pavement into. Million mopeds is terrifying......after that it's a piece of cake, hold your nerve and walk slowly, if your nervous hold one arm up ...they know you are new to the experience and take extra care.....

Room Tip: All seemed good
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  • Stayed: September 2013, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank suecLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 20 August 2014

Dear suecLondon,

Thank you for your comments. InterContinental Hanoi Westlake offers the guests a surreal resort feeling in the middle of the busy Hanoi with its unique location. From hotel it takes you only 10 to 15 minutes to go the the Hanoi center by taxi.
I am glad that you like our room and our Sunset bar. Our Sunset Bar is one of the highlights which we are glad that our guests enjoy very much.
I hope to welcome you back soon.

Adam McDonald
General Manager

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Reviewed 18 August 2014

I stayed here for 5 nights and it was a very nice experience. Very beautiful location with most of the hotel actually guid out into the lake.
Staff is fantastic, very good service everywhere. It has a great Italian restaurant Milan inside. It is a bit far from the city center, but easily reached by taxi.
I will be back for sure.

Room Tip: Try to get a room in the buildings build into the lake, more expensive but beautiful locations.
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  • Stayed: August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
2  Thank ARYHarndrup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 20 August 2014

Dear ARYSlagelse,

It is great to receive positive feedback from our guests. Thank you for your great comments. InterContinental Hanoi Westlake does not offer the guests a surreal resort feeling in the middle of the busy Hanoi only with its unique location, but also with its top-quality services. Our Milan restaurant offers guests many delicious Italian dishes.

We hope to welcome you back soon with us.

Thank you

Adam McDonald
General Manager

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Reviewed 17 August 2014 via mobile

We spent one night in this hotel and knowing the intercontinental hotel from Ho chi minh we were quite disappointed.
First the receptionnist didn't do the effort of searching our loyalty number in his system (we didn't have it with us)
The room with lakeview are quite large, but the airconditionning was a nightmare.
Impossible to have it set properly so we all caught a cold.
The swimming pool is really small and gets fastly crowded.
I think next time we might try a hotel more central.

Stayed: August 2014, travelled with friends
2  Thank opalebleue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 19 August 2014

Dear opalebleue,

Thank you for your feedback on recent staying with us. In InterContinental Hanoi Westlake, we pride ourselves on delivering exceptional service consistently and we do receive many good comments for that. But on this occasion, we have let you and ourselves down. For this, I do apologize. Your feedback will be passed to our team to consider improvement needed. I hope that you can give us a chance to show what we are capable of.

Sincerely,

Adam McDonald
General Manager

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Reviewed 14 August 2014

If you like 5 star hotels, you will like this one. It is a modern, clean hotel like most 5 star hotels around the world. You wouldn't know you were in Vietnam. The rooms are large, comfortable, large beds, fridge, tea & coffee making facilities, complimentary bottled water. The staff are very friendly and accommodating. Breakfast is very good, a great selection of cuisine, fresh juices, warm croissants delivered to the table. The pool could do with some more lounges and umbrellas. We were staying here as part of a tour and liked the hotel but personally prefer a hotel with more ambience & local "feel"

Stayed: August 2014, travelled as a couple
1  Thank Ozmatho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 18 August 2014

Dear Ozmatho,

Thank you for sharing your feedback from your recent stay with us. It is a great pleasure to have you staying with us. The hotel has a unique location in the city, which is built on the surface of the West Lake. So you can enjoy the peaceful atmosphere and see the sun set over the lake everyday. I am glad that you like our room and our breakfast.

We are happy to serve you again in our hotel.

Adam McDonald
General Manager

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Reviewed 14 August 2014

It's a very busy hotel (and when we stayed they were hosting travel agents from around the world). Our room was okay but clear that it was not often let so presume the better rooms went to the travel agents. However, the bed was comfortable, the bathroom was huge and well - equipped. Both the room and bathroom were clean.

Breakfast was terrible with the travel agents all arriving at the one time and they ran out of tables meaning we had to wait for breakfast - not great.

The staff were hard working, friendly and did their best to help.

It's quite a good location and just a short taxi ride to the centre.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Service
3  Thank TerryMinuit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, General Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 18 August 2014

Dear TerryMinuit,

Thank you for writing a review about your recent stay with us. We work very hard to ensure our facilities and service are superior. Your comments will certainly be looked into. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

We hope you will consider InterContinental Hanoi Westlake for your future travel needs so we can show you the guest experience as we design it.

Adam McDonald
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Hanoi
#14 Luxury Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
Price Range: £94 - £216 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Official Description (provided by the hotel):
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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