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“the best place in hanoi”

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InterContinental Hanoi Westlake
Ranked #71 of 600 Hotels in Hanoi
Certificate of Excellence
Reviewed 22 March 2009

all of us enjoyed our stay here...greattt food....treated like a queen at the intercontinental club. they even have playstation3 set up for my kids to play in our room. .attentive & eloquent staff especially at the pool. the best gym...from our room we can see 2 wings/block of rooms which is quite empty...it would be nice if the renovated/change the place to apartments....suitable for families with more than 2 kids.

  • Stayed: March 2009, travelled with family
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1  Thank farishaqina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, Guest Relations Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 6 May 2016

Dear Guest,

Thank you for the feedback, we appreciate the comments.

Please do let us know if we can assist in any other way

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1,730 - 1,736 of 2,356 reviews

Reviewed 11 March 2009

Stayed 5 nights for work in October. It really is an oasis of calm in chaotic Hanoi. Not that near old quarter of Hanoi but this can be a good thing. Beautiful, new spawling property. Not historic or all that authentic, but they have tried.
If you stay, get the executive package, it is very much worth it -- internet workstations, breakfast (either in the lounge or in the main restaurant), meeting rooms/sitting areas, tea/coffee/snacks all day, evening tea, and happy hour which can double as dinner if you are so inclined. Free top-shelf all you can drink liquor at happy hour meant we didn't make dinner one night ! :)
It is a big property so the service is a bit impersonal, but not lacking in any major way.
This is a developing country and this hotel makes it easy to forget where you are, so I would just caution light sleepers, there isn't double glazing on windows and it can be noisy, depending upon where your room is situated. I was woken up early in the morning a few times by stray dogs and other things.
Also the health club is good but where is the spa?!?! Was shocked that such a fabulous hotel, in Asia, had no spa! We made the trek to a local one recommended by the hotel but it wasn't that great.
Had no issues with the food - we ate out a few times when we wanted genuine Vietnamese, rest of meals were taken at the lounge or at the hotel -- no one got sick, no complaints!
I am a seasoned world traveler, for work and for fun, have stayed in hole in the walls and in posh places, and all in all, this place was tops. We had a few hectic work days interspersed with a lot of downtime and the hotel was an excellent choice for us.

  • Stayed: October 2008, travelled on business
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2  Thank MeTravelBug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, Guest Relations Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 6 May 2016

Dear Guest,

Thank you for the feedback, we appreciate the comments.

Please do let us know if we can assist in any other way

Regards

Guest Relations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 March 2009

I have stayed at the Sheraton and Metropole in Hanoi but finally found my spot, the Intercon. Though a little far from town center, the 15 minute cab ride is well worth it. Atmosphere is chic but warm, rooms are stylish but comfortable (pillow menu, huge bathroom with double sinks and rainforest shower), grounds are lovely and food options quite acceptable. Most of all, the staff's attitude and performance is irreproachable: efficient, helpful and warm, a combination hard to find in Hanoi. Outstanding gym as well (complete with work-out room if you want to do your own thing). If you are going in low season, avoid ordering in the cafe unless you have a lot of time on your hands. That is the only negative thing I experienced in my 5-day stay. The hotel is a short walk to a string of cafes, restaurants and other shops popular with expats. Try Kitchen for brunch or light meals.

  • Stayed: March 2009, travelled on business
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1  Thank Jacqueline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, Guest Relations Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 6 May 2016

Dear Guest,

Thank you for the feedback, we appreciate the comments.

Please do let us know if we can assist in any other way

Regards

Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 February 2009

My family and I stayed at the Intercontinental Hanoi for a long weekend in November 2008, and had a wonderful experience overall. It is a pretty incredible hotel, with large portions of it on stilts in the West Lake. Quiet and calm, yet very close to the French Quarter and all of the sites.

Here's a synopsis of our thoughts:

Location: A few have stated that its location, a bit away from the main tourist ares was a naegative, but i found it a significant positive. First of all, it is still fairly close (10 minutes tops) from the French Quarter, and is very convenient to the airport. However, being situated on the lake and away from the main road, it is a very relaxing escape from the hustle and bustle of Hanoi itself.

Rooms: The rooms were very nice. We needed a rollaway bed and a crib for our 2 children, and with them in the room with us, we still had space to move around. Decor was great. Bathrooms nice. Fruit on the table. I-Pod docks, DVD, etc. the only small problem was that the floor were so clean that they were very slippery in socks. my kids wiped out on the floor a few times. On a high note, the balconies provided us some of the nicest sunset photos of our lives.

Restaurants: We ate at 3 restaurants in the hotel. all were very good. The italian restaurant was fantastic, as well as the Vietnamese restaurant. The staff was very nice, even entertaining our kids when they got a bit restless. the chef came out personally to ask what our children liked to eat (we have a 2 year old), and whipped up a few very nice things that he makes for his kids. The buffet restaurant was great as well. great selection for breakfast, including omelette and waffle bars. Good mix of Asian and Western foods. They even have a kid's play area on one weekend day, right in the restaurant so we could eat while the kids could have fun. There is a small deli, which was just OK and very, very slow. I'd suggest calling your order down rather than waiting. Room service was great. Quick, tasty, and reasonably priced. The hotel bar (the outdoor one) was rather amazing. Great lake views (as it rests on top of the lake), very cozy bed type loungers, good drinks. Great way to end a day after spending it running around the city. There are a few very good restaurants near the hotel as well.

Amenities: The hotel has some vey nice amenities. I tried out the gym, which was well equipped and well staffed. The pool was beautiful and had a nice wading area for small kids, however, when we were there in November, it was basically sooooo cold that it was almost impossible to swim in. A few things that would have been nice would have been an ATM (had to go to the Sheraton to get cash) and a small market (for snacks, toiletries, etc.), it seemed weird to stay in a 5-star place, but to have to walk 10 minutes, through the service entrance to the Sheraton to get cash. Internet service in the business center was slow as well.

All in all, a great stay. We will be back.

  • Stayed: November 2008, travelled with family
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3  Thank AmericanFamilyInHK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, Guest Relations Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 6 May 2016

Dear Guest,

Thank you for the feedback, we appreciate the comments.

Please do let us know if we can assist in any other way

Regards

Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2009

Our family stayed at the Hanoi Intercontinental over the holidays. Ours was a challenging group -- nine people with age range 1 years to 75 years old. Overall our stay was great; I would definitely stay there again. Staff were incredibly friendly even to the point of playing with children who became fussy so that the adults could enjoy the rest of the evening meal in peace. We ate at the Saigon restaurant which was very good (note: most dishes not spicy unless you ask for it -- then watch out!) Morning buffet is excellent for both Western and Asian food; our breakfast was included as part of our room package. The sunset bar was good but get there early in the evening in order to get the nice view of the sunset. Local beer is quite good!

We booked several day tours through the hotel concierge. This went smoothly and the fees were reasonable.

Rooms were big and spacious with nice balconies; housekeeping kept everything clean as expected. Beds were comfortable. The hotel has a nice service that allows you to receive printouts of many newspapers from around the world. Only problem with the rooms was the internet service was slow at times and some of the lights in the room need stronger bulbs. Too dark in spots!

The hotel is about 10 minutes cab ride from the center of town but we thought this was a plus not a negative. The hotel is much quieter than the Metropole (have stayed there too) and after a full day of getting jostled and bounced around the exciting city, coming back to a calm place that the Intercon was a welcome relief.

This is a very nice hotel and I would recommend it for families and business travelers.

  • Stayed: November 2008, travelled with family
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2  Thank TokyoGlobetrotter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, Guest Relations Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 6 May 2016

Dear Guest,

Thank you for the feedback, we appreciate the comments.

Please do let us know if we can assist in any other way

Regards

Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2009

This hotel is modern yet charming at the same time and we loved it's style. Our room had the most comfortable bed ever and the style of the room was contemporary Asian (a bit like the Mandarin) and although we didn't have a view over the lake, our room was very spacious and comfortable with anything and everything you need from a top hotel. The staff were really helpful and available whenever we needed them. We tried the restaurant Saigon (Milan Saigon are actually 2 separate restaurants on the same floor, not 1 so we chose the Vietnamese one over the Italian) and the food and service were excellent - you can see the chefs cooking through the glass walled kitchen and the tables are so far apart from each other for complete comfort! We also had some good recommendations from the concierge about where to eat outside the hotel too (we were looking for more authentic experiences) and they directed us to excellent places where locals ate always making sure we took the correct taxis (some taxis have 'deficient' meters). The semi-outdoor bar overlooking the lake was a great way to start our evenings - great cocktails and music (and I'm a cocktail snob) and beautiful lighting over the water.
The only problem was the occasional power-out which seemed to be a problem at every hotel we stayed at in Vietnam and to varying degrees (except for a boat-hotel!)
All in all, I loved this hotel as after spending any amount of time in Vietnam city which is insanely busy at times with people, mopeds etc, it was a beautiful refuge.

  • Stayed: August 2008, travelled as a couple
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2  Thank totallyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, Guest Relations Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 6 May 2016

Dear Guest,

Thank you for the feedback, we appreciate the comments.

Please do let us know if we can assist in any other way

Regards

Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2009

The Interconti is a new and shiny low rise hotel beside the West Lake. With hanoi's bustling traffic allow 40 minutes to an hour to / from the airport depending on time of day. The hotel is the epitome of minimalistic luxury nd style. Each breakfast dish in the buffet is presented on a black slate and coffee is brewed in personal Alessi stainless steel French presses. Energy shots of fresh juice are served. My only F&B complaint is that a shot glass of birschermuesli is ridiculously small.

The rooms are large and claim to be furnished in a modern Vietnamese style (more modern than local I fear). The bathroom has a power rain shower and huge white tub and two sinks (as in the Conrad in HK, the management clearly believe couples shouldn't share the same porcelin).

The Diplomat lounge was deserted when I had a glass of wine there with Vietnamese friends - Mike Tyson sized sofas which are so large they actually make conversation difficult.

  • Stayed: January 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank George H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
G_Manager-ICH, Guest Relations Manager at InterContinental Hanoi Westlake, responded to this reviewResponded 6 May 2016

Dear Guest,

Thank you for the feedback, we appreciate the comments.

Please do let us know if we can assist in any other way

Regards

Guest Relations

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about InterContinental Hanoi Westlake

Address: 5 Tu Hoa street | Tay Ho District, Hanoi 10000, Vietnam
Phone Number:
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Hanoi
#14 Luxury Hotel in Hanoi
#27 Family Hotel in Hanoi
#36 Romantic Hotel in Hanoi
Price Range: £104 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hanoi Westlake 5*
Number of rooms: 318
Official Description (provided by the hotel):
The new InterContinental Westlake Hanoi overlooks the 800-year-old Golden Lotus Pagoda on Hanoi's largest lake. It is the only hotel in Vietnam to be featured on Condé Nast Traveler s 2008 Hot List, garnering the honour for a sublime waterfront locale. The historic city centre is within a 10-minute ride, as is a wide range of shopping and cultural venues. The hotel is just 40 minutes by taxi from Noi Bai International Airport. ... more   less 
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Also Known As:
Intercontinental Hanoi Westlake Hotel Hanoi

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