I have no complaints about the Elegance Sapphire whatsoever. The service is out of this world, the rooms were clean, spacious, and fully featured, and the breakfast was very decent. The staff in reality is what really shines, however. It is more than evident that the hotel goes to great lengths to ensure that each staff member displays the utmost professionalism, service, and courtesy. In fact, they may have actually overdone the "sir" at the end of every sentence but this just goes to show the emphasis on respect for the guest. During our stay there, the staff organized the Ha Long tour for us when our other operator canceled on us, booked us with another hotel of equal quality at the same rate we were paying there when one of our two day/one night tours fell through, and even transferred our luggage back to the Elegance when we had come back from another tour. To top it off, one of the receptionists even did research for me to see where I could find a very specific souvenir which I had been searching for throughout all of Vietnam. The Elegance also has a car service to the airport which while perhaps a tad more expensive than other more economic hotels will save you headaches and scams at the airport. Finally, our breakfast was included with the price and was one of the better ones I had during my vacation. It is quick, complete, and satisfying. All in all, I would grade my stay at the Elegance Sapphire as one of my best hotel experiences during my month long trek through SE Asia. Highly, highly recommended!
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more less
- Reservation Options:
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- Also Known As:
- Elegance 3 Hotel Hanoi
- Elegance 3 Hanoi