This nice little boutique hotel has a good location (in the Old Quarter), nice, clean rooms and fantastic service provided by all staff at the hotel (yes, all staff). We had planned to stay at another of the Hotel Elegance group (Hotel Ruby) however the deluxe double room was not available so we took the room at the Sapphire instead.
The staff are friendly and helpful, explaining everything on arrival, suggesting restaurants to eat at, organizing taxis for us, and serving breakfast (loved the bircher muesli).
The deluxe room, although a little narrow, was more spacious than I expected (as it is long), and had a window looking into the corridor/light well, rather than the street, but this was still ok. There are some quirky features to some of the rooms such as the ‘throne’ looking toilets/basins (however not all rooms have these).
We stayed a couple of nights, then went on tour to Halong Bay, returned for a night, then went on another tour (to Sapa). On our last return to Hanoi we didn’t stay the night but arrived a the hotel, had breakfast, were given a room to shower in, then got an organized transfer to the airport through the hotel. The staff moved our bags around numerous times with all the coming and going we had – and didn’t seem to mind at all!
All our tour bookings were handled well and it made it easy going through the hotel. The staff looked after our luggage between trips so that we didn’t have to take it with us on each of the short trips.
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more less
- Reservation Options:
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- Also Known As:
- Elegance 3 Hotel Hanoi
- Elegance 3 Hanoi