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“We loved this little gem!”

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Hanoi City Palace Hotel
Ranked #103 of 580 Hotels in Hanoi
West Orange, NJ
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“We loved this little gem!”
Reviewed 11 April 2013

We started our 3 week stay here and in so many ways it was our favorite hotel of the trip. They have a wonderful staff, helpful and kind, always good-natured even when my husband and I decided to take a walk at 5:30 in the morning and woke up the hardworking guys trying to get a few hours of sleep!
The breakfasts were superb, cooked to order and no place compared. Every hotel we stayed at we hoped would be as good but it never happened. The most beautifully prepared omelettes and crepes, decorated exquisitely, like little works of art, almost too beautiful to eat, but we did! The staff in the breakfast room were wonderful, our lovely servers even sang a song to me about iced coffee, my favorite. They prepared it for me each morning, a beautiful tall glass, no extra charge. Everywhere else we were charged extra for half that amount.
A great location, walking distance to the lake, great street food on every corner.
Wish we could have returned. I heard they are closing to merge with another hotel in their chain, a pity I think.
A great place, thank you for starting our trip out so wonderfully!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoielegancehotel, Owner at Hanoi City Palace Hotel, responded to this review, 23 April 2013
Dear Valued Guests,

Kindly be noticed that from April 2013, our branch at No. 106 Hang Bong street – the Hanoi Elegance Sapphire hotel is closed for good and we are moving to the new property centrally located at No. 18 Lo Su street, Old Quarter, Hanoi.

Adjacent to the Elegance Diamond hotel, the new Hanoi Elegance Happy hotel is only minutes away from many tourist attractions such as the Lake of Restored Sword, Ngoc Son Temple, Hanoi Opera house, the Water puppet theatre and the peculiar Hanoi Old Quarter itself, saving you tremendous of time exploring & discovering the charming city.

By this move, we have managed to overcome the default of the Elegance Sapphire hotel which some rooms are lacking of external open windows. The new boutique Elegance Happy hotel possesses 21 luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities.

As always, your stay will continue to be cared for by our team of dedicated and professional staff, which set the exceptionally high standard for the hotel service in Vietnam. Retreat from the daily hustle and bustle of Hanoi, indulge yourself in the exclusive tranquility and luxury of your stay at our hotel where ‘no request is too large, no details too small.’

Come And Enjoy Happiness!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,248 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Calabogie, Canada
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 7 April 2013

My wife and I had the pleasure of staying at the Hotel Elegance Sapphie in March during our one month tour of Vietnam. The hotel is in a great location for taking walking tours of Hanoi.
Our room was terrific.....clean, bright, fresh fruit available and reasonalby priced.The front desk folks helped us with train tickets, airline reservations,restaurant advice, plus they managed to find us a room at a resort on Phu Quoc when the hotle's online site kept saying it was full !
They even packed us a box lunch breakfast to take with us when we had to catch a 6:00am train.
All in all a very positive experience and we would not hesitate to recomment this hotel.
There is only one word to use when describing the service we recieved : " Fantastric " !

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Doug F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoielegancehotel, Owner at Hanoi City Palace Hotel, responded to this review, 23 April 2013
Dear Valued Guests,

Kindly be noticed that from April 2013, our branch at No. 106 Hang Bong street – the Hanoi Elegance Sapphire hotel is closed for good and we are moving to the new property centrally located at No. 18 Lo Su street, Old Quarter, Hanoi.

Adjacent to the Elegance Diamond hotel, the new Hanoi Elegance Happy hotel is only minutes away from many tourist attractions such as the Lake of Restored Sword, Ngoc Son Temple, Hanoi Opera house, the Water puppet theatre and the peculiar Hanoi Old Quarter itself, saving you tremendous of time exploring & discovering the charming city.

By this move, we have managed to overcome the default of the Elegance Sapphire hotel which some rooms are lacking of external open windows. The new boutique Elegance Happy hotel possesses 21 luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities.

As always, your stay will continue to be cared for by our team of dedicated and professional staff, which set the exceptionally high standard for the hotel service in Vietnam. Retreat from the daily hustle and bustle of Hanoi, indulge yourself in the exclusive tranquility and luxury of your stay at our hotel where ‘no request is too large, no details too small.’

Come And Enjoy Happiness!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laxey, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 5 April 2013

The best of 6 Hotels we stayed in in Vietnam & Cambodia, and the cheapest!
Rated as 3 star but 5 star quality.
Main features
Brilliant location for Old town
Excellent hotel staff, went out of their way to help
Excellent knowledge of English
Very attractive lobby
Welcomed, and ushered into Hotel from taxi
Arrived too late for breakfast, but they kept breakfast open for us
Well appointed room
Computer in room for our use included in price
Everything worked
Hard to praise the Hotel too highly.
I have rated as 5* all round, but value for money should read 'Off the scale'

Room Tip: Some rooms have NO wiindows, (This means they are quiet, but be aware of this. (It is quite common i...
See more room tips
  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 525PaulC525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoielegancehotel, General Manager at Hanoi City Palace Hotel, responded to this review, 23 April 2013
Dear Valued Guests,

Kindly be noticed that from April 2013, our branch at No. 106 Hang Bong street – the Hanoi Elegance Sapphire hotel is closed for good and we are moving to the new property centrally located at No. 18 Lo Su street, Old Quarter, Hanoi.

Adjacent to the Elegance Diamond hotel, the new Hanoi Elegance Happy hotel is only minutes away from many tourist attractions such as the Lake of Restored Sword, Ngoc Son Temple, Hanoi Opera house, the Water puppet theatre and the peculiar Hanoi Old Quarter itself, saving you tremendous of time exploring & discovering the charming city.

By this move, we have managed to overcome the default of the Elegance Sapphire hotel which some rooms are lacking of external open windows. The new boutique Elegance Happy hotel possesses 21 luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities.

As always, your stay will continue to be cared for by our team of dedicated and professional staff, which set the exceptionally high standard for the hotel service in Vietnam. Retreat from the daily hustle and bustle of Hanoi, indulge yourself in the exclusive tranquility and luxury of your stay at our hotel where ‘no request is too large, no details too small.’

Come And Enjoy Happiness!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
39 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 3 April 2013

We booked a taxi from this hotel and it was waiting for us at Hanoi Airport. I had originally tried to book at the Hanoi Elite hotel but unfortunately that was fully booked - should say we wanted a room to accommodate three adults - and they emailed me back and offered me the Elegance Sapphire - so we booked the spacious Family Suite. The staff were great, the position was good, I cannot think of anything negative to say about this hotel. Highly recommended.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank suquie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoielegancehotel, General Manager at Hanoi City Palace Hotel, responded to this review, 23 April 2013
Dear Valued Guests,

Kindly be noticed that from April 2013, our branch at No. 106 Hang Bong street – the Hanoi Elegance Sapphire hotel is closed for good and we are moving to the new property centrally located at No. 18 Lo Su street, Old Quarter, Hanoi.

Adjacent to the Elegance Diamond hotel, the new Hanoi Elegance Happy hotel is only minutes away from many tourist attractions such as the Lake of Restored Sword, Ngoc Son Temple, Hanoi Opera house, the Water puppet theatre and the peculiar Hanoi Old Quarter itself, saving you tremendous of time exploring & discovering the charming city.

By this move, we have managed to overcome the default of the Elegance Sapphire hotel which some rooms are lacking of external open windows. The new boutique Elegance Happy hotel possesses 21 luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities.

As always, your stay will continue to be cared for by our team of dedicated and professional staff, which set the exceptionally high standard for the hotel service in Vietnam. Retreat from the daily hustle and bustle of Hanoi, indulge yourself in the exclusive tranquility and luxury of your stay at our hotel where ‘no request is too large, no details too small.’

Come And Enjoy Happiness!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
manila
Level Contributor
143 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 2 April 2013

We stayed in Hotel Elegance Sapphire from March 26 to 30, 2013. From the time we were picked up from the airport to the time we checked out, everything went smoothly. Vietnamese people rarely speak English, that is why, we requested hotel staff for everything, directions to restaurants, taxi instructions, Vietnamese words for thank you, how much, hello.etc. Everyone was smiling, and very accommodating. Breakfast was superb. One can order as many as one wants. The omelette and crepes were cooked to perfection. I especially liked their small bread with cream inside that is served with fruits. I ordered one box to be tried at home but my children ate all of them even before we went to the airport. Thank you to the staff for making our stay in Hanoi really memorable.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank filipin0traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoielegancehotel, Owner at Hanoi City Palace Hotel, responded to this review, 23 April 2013
Dear Valued Guests,

Kindly be noticed that from April 2013, our branch at No. 106 Hang Bong street – the Hanoi Elegance Sapphire hotel is closed for good and we are moving to the new property centrally located at No. 18 Lo Su street, Old Quarter, Hanoi.

Adjacent to the Elegance Diamond hotel, the new Hanoi Elegance Happy hotel is only minutes away from many tourist attractions such as the Lake of Restored Sword, Ngoc Son Temple, Hanoi Opera house, the Water puppet theatre and the peculiar Hanoi Old Quarter itself, saving you tremendous of time exploring & discovering the charming city.

By this move, we have managed to overcome the default of the Elegance Sapphire hotel which some rooms are lacking of external open windows. The new boutique Elegance Happy hotel possesses 21 luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities.

As always, your stay will continue to be cared for by our team of dedicated and professional staff, which set the exceptionally high standard for the hotel service in Vietnam. Retreat from the daily hustle and bustle of Hanoi, indulge yourself in the exclusive tranquility and luxury of your stay at our hotel where ‘no request is too large, no details too small.’

Come And Enjoy Happiness!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norway
Level Contributor
112 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 29 March 2013

Great customer service from we arrived to the airport to we left the hotel. Upon arrival we got fresh juice and information from the front desk about the hotel in addition to a map of the city with recommended museums, restaurants etc.
The rooms were large and clean.
The location of the hotel is in the old city and easy to walk to restaurants and attractions.
Breakfast was served fresh from a small a la-carte menu - a good selection of food to choose from, and the dishes was always served with decorated plate.
The reception was very helpful for booking restaurants, taxi and daytrip to Tam Coc.
Will be back!

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GroINorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoielegancehotel, Owner at Hanoi City Palace Hotel, responded to this review, 23 April 2013
Dear Valued Guests,

Kindly be noticed that from April 2013, our branch at No. 106 Hang Bong street – the Hanoi Elegance Sapphire hotel is closed for good and we are moving to the new property centrally located at No. 18 Lo Su street, Old Quarter, Hanoi.

Adjacent to the Elegance Diamond hotel, the new Hanoi Elegance Happy hotel is only minutes away from many tourist attractions such as the Lake of Restored Sword, Ngoc Son Temple, Hanoi Opera house, the Water puppet theatre and the peculiar Hanoi Old Quarter itself, saving you tremendous of time exploring & discovering the charming city.

By this move, we have managed to overcome the default of the Elegance Sapphire hotel which some rooms are lacking of external open windows. The new boutique Elegance Happy hotel possesses 21 luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities.

As always, your stay will continue to be cared for by our team of dedicated and professional staff, which set the exceptionally high standard for the hotel service in Vietnam. Retreat from the daily hustle and bustle of Hanoi, indulge yourself in the exclusive tranquility and luxury of your stay at our hotel where ‘no request is too large, no details too small.’

Come And Enjoy Happiness!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Red Deer, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 March 2013

very nice clean moderately priced hotel in a great location. Service was exceptional with helping setting up tours, airport pick up and drop off and the breakfast was very good. A good choice in Hanoi!!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carrie v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hanoielegancehotel, General Manager at Hanoi City Palace Hotel, responded to this review, 24 April 2013
Dear Valued Guests,

Kindly be noticed that from April 2013, our branch at No. 106 Hang Bong street – the Hanoi Elegance Sapphire hotel is closed for good and we are moving to the new property centrally located at No. 18 Lo Su street, Old Quarter, Hanoi.

Adjacent to the Elegance Diamond hotel, the new Hanoi Elegance Happy hotel is only minutes away from many tourist attractions such as the Lake of Restored Sword, Ngoc Son Temple, Hanoi Opera house, the Water puppet theatre and the peculiar Hanoi Old Quarter itself, saving you tremendous of time exploring & discovering the charming city.

By this move, we have managed to overcome the default of the Elegance Sapphire hotel which some rooms are lacking of external open windows. The new boutique Elegance Happy hotel possesses 21 luxuriously-appointed rooms, all with city view open windows and are equipped with air conditioner, free ADSL & wireless internet access, IDD telephone, satellite TV, mini bar, marble-tiled bathrooms with high-end amenities.

As always, your stay will continue to be cared for by our team of dedicated and professional staff, which set the exceptionally high standard for the hotel service in Vietnam. Retreat from the daily hustle and bustle of Hanoi, indulge yourself in the exclusive tranquility and luxury of your stay at our hotel where ‘no request is too large, no details too small.’

Come And Enjoy Happiness!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hanoi City Palace Hotel

Property: Hanoi City Palace Hotel
Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#26 Best Value Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#40 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
Reservation Options:
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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