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“Amazing”

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Hanoi City Palace Hotel
Ranked #120 of 599 Hotels in Hanoi
Certificate of Excellence
Reviewed 28 November 2013

Unbelievable Quan and his staff were amazing professional,polite and punctual ,this place gives a new meaning for outstanding .The breakfast I had was great I had the chicken noodle soup it was lite and extremely tasty.All I can say is thank you for the experience.

Stayed: November 2013, travelled solo
Thank Sean K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 November 2013 via mobile

Hanoi City Palace gave us a very warm welcome to Vietnam, the staff are very attentive and friendly throughout our stay. The room was spacious and clean, and had all the amenities of a modern hotel. What impressed us the most was that they allowed us to store our bags over the weekend after we had checked out, and once we returned from our cruise offered us a shower and a complimentary cup of tea. A great location to explore the old quarter, good omelettes at breakfast. Highly recommended.

Stayed: November 2013, travelled as a couple
Thank JustTravelling82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2013

Yes, this place is always a favourite. A real gem in Hanoi. The customer service is fantastic. Staff were always happy and helpful; offering maps, advice, planning transport, or were just happy to chat and say hi. You can tell they really enjoy working there! Located centrally on Hang Bong, a short walk to everthing that the old quarter offers. There are many great little chicken-noodle-soup restaurants in the area for cheap eats. My room was comfy and had an inside window, which was actually a peaceful escape from the noisy chaotic streets, and not claustrophobic in the slightest. Also a brilliant a la carte breakfast! Loved the banana pancakes and fresh fruit juices!

Room Tip: Choose a room with an inside window for a quiet, peaceful escape from the loud busy streets
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  • Stayed: November 2013, travelled solo
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1  Thank dingo_woop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 November 2013

Upgraded to a familyroom. All the staff speak English. The gentleman I think he was the manager was very nice and accommodating. Everythinh was great except for the tour guide they had set us up with. The tour company called APT tour. We had a bad experience with this tour going from Hanoi to Ha Long Bay. The tourguide was inexperience and unprofessional. He didnt know what he was doing.He gave away our seats as well as 4 others who were originally on the bus to other riders from another bus. Our items we left behind were moved and we wereleft to sit on uncomfortable foldable chairs in the aisles for 4 hours.As soon as we came back from the tour we noticed people were sitting in our seats. And that's when we were finally informed by the host that he had given upour seats to others. Throughout the tour he failed to inform us the history behind Ha Long Bay. Lucky for us there was another tour guide on the same boat which we followed. Eventhought we couldn't understand Japanese, but her body language taught us more than our tour guide.

  • Stayed: October 2013
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3  Thank TRLove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 November 2013

Great position in the midst of all the old Quarter activity.
We had a 4th floor room at the front with the verandah turned into a terrace so noise not a big issue. Back rooms less likely to have windows to the world.
"Over the top" decor was in fact charming and comfortable....our room and bathroom were great!
Breakfast personalised and pleasant...not a tired buffet.
Best of all were the staff. They were lovely, efficient, careful and proactive.
It seemed that all one had to do was think..."perhaps I should do/book/organise something" and it would be done already! They really "got it" when it came to service and cared about our wellbeing and enjoyment.
Excellence in Ha Noi!

Room Tip: Depends what you like. Front for windows and a bit of noise. Back for quiet but windows to corrido...
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  • Stayed: November 2013, travelled as a couple
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Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

I stayed at Hanoi City Palace Hotel with my family for about three nights when we first arrived in Vietnam. The hotel is well located, in the old quarter within walking distance of many attractions. The staff were very friendly and attentive and I didnt feel pressurised by them as someone had mentioned on a previous review. Very comfortable beds and clean rooms with great bathroom, free wi fi and bottled water.
Recommended.

Room Tip: We enjoyed the balcony as it was so fascinating to watch the street.
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  • Stayed: October 2013, travelled with family
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Thank Palmerrookes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2013

From the moment we steppe into Hanoi City Palace we could tell the level of service was raised to a different level. They sat us down and brought us a fresh cold drink. The team had incredible customer service. My husband hadn't been feeling well and they set up some ginger tea. The breakfast was wonderful with fresh homemade like crepes filled with banana and pineapple. It was a great place to stay

Room Tip: Try the crepes for breakfast - yummy.
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  • Stayed: September 2013, travelled as a couple
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1  Thank kedmab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#49 Spa Hotel in Hanoi
Price Range: £37 - £45 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi City Palace Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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