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“Excellent service that "Went the extra mile"”

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Hanoi City Palace Hotel
Ranked #112 of 592 Hotels in Hanoi
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent service that "Went the extra mile"”
Reviewed 4 January 2014

Good location on edge of Old Quarter.
Very helpful and friendly staff, they organised our onward train journey tickets and even had their guy drive us to the station then carry our bags into our cabin.
Only downside is that there is no bar but there is a minibar in the room and if you can't find a nearby bar in Hanoi Old Quarter then you're not trying.
Good value for money, we emailed hotel directly to get a good price.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BenDessau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Newcastle upon Tyne, United Kingdom
1 review
Reviewed 29 December 2013

This was the first hotel we stayed at in Vietnam.

We received an amazing welcome from the staff who served a welcome drink and sat us down, gave us a map and took us through what to see in the city.

The room was clean and pleasant. Welcome fruit on arrival and a laptop in each room.

The standout thing about this place was the customer service from the staff, and especially the hotel manager. Nothing was too much trouble and they bent over backwards to make sure we were happy and comfortable.

We stayed at this hotel 3 times on our trip as we came and went on excursions from the city we couldn't have been happier.

If I were to offer one slight downside, the location is a few blocks further than others might be (15 min walk to the top of the lake), but this is a very minor point.

Would recommend to all. Great value.

Room Tip: There are some internal rooms with a window which face the corridor which some people may not like...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 December 2013

A great location at the heart of the Old Quarters with excellent access to shopping, restaurants and places of interest. The breakfast was fabulous -a la carte style from a menu with good choices including eggs, creeps, pancake, garlic bread, French toast, croissant, fruits, pho (Vietnamese noodles) freshly cooked, cereals, etc... The service was the best we have experienced in years of travel; the hotel manager went all the way out to make us feel comfortable and also to assist in requests. All the staff are very friendly and helpful, rendering service with a smile. Room accommodation is very clean and a laptop is even provided with Internet access. Overall it was an excellent experience.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TKW1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Singapore
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 December 2013

The building look quite old and worn but the inside of the building is pretty nice and clean.
The room was quite big and there was a laptop in every room for the guest free usage. The wifi is also pretty good.
The breakfast was ala carte but eat all you can, which is better than normal buffet breakfast whereby the food was cold in the tray. The only issue was that when there was too many old, the waitresses might take the wrong order or forgot your orders.
The customer services of this hotel was excellence. All the staffs can speak some basic English and they tried their best to make you feel welcome.

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joanne83sg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level 6 Contributor
80 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 18 December 2013

Breakfasts are amazing. Staff are very helpful and speak good English. Great smoothie shop next door. Gave us a room to shower and freshen up in when we arrived at 5am in the morning. Gave us free water for the train trip.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HappyFamilyonHoliday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide, Australia
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 December 2013

This hotel was a life savour to me, my partner, and friend after we had a horrible experience at another hotel. We walked in off the street with our suitcases and asked what the rates were for 1 night and could we see the rooms before checking in. The staff at the door were so friendly and calming after we told them of our previous hotel experince. I would definately recommed this hotel for anyone staying in Hanoi. When we checked in they gave us a welcome drink and a small briefing of the area with a map and recommended some sights and restaurants to go to. My partner and I even left our 2 phones and a camera in the safe in our room and only realised once we had checked into our next hotel in Hoi An. The staff at Hanoi City Palace Hotel were kind enough to collect our belongings and send them to our next hotel as we requested. Our belongings arrived 2 days later carefully wrapped and we were extremely grateful. If you want a lovely, clean hotel in a good location with amazingly helpful and friendly staff then stay at Hanoi City Palace Hotel!

Room Tip: The room I stayed in had a small outside courtyard off the bedroom which was nice to sit and have a...
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CMcc86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 December 2013

I stayed here November 20, 2013 and really loved the hotel. It was centrally located in the old quarter and very easy to get around.

Mr Phong Pham , the manager was so kind and so were all the people at the front desk. The staff was so helpful with directions and places to eat in town. They were also able to get my knit sweater fixed while I went to Halong Bay! They arranged my Halong bay tour as well and that was great!

The breakfast included in your room rate was delicious. It was served a la carte, so made to order and you could order as much as you want.

If possible, ask for a room at the front because they have small balconies and windows and much brighter. The other rooms tend to be a bit dark and slightly depressing.
I asked for a higher floor due to the noise on the street but truly you are so tired after touring the city that you hardly notice it. I am a light sleeper and had no issues falling and staying asleep.

I was scheduled to leave at 4:00 am to go to Phu Quoc and they staff was up and so helpful I getting me a cab and making sure to have the cabbie guide me at the airport.

The one suggestion I would make to the hotel is to invest in better towels, they are small and rough.
This is not a five star hotel so if you want that, this is not for you. This is a reasonably priced hotel with great service!

I thank Mr Phong Pham and his team on the great and kind service!

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Doon2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi City Palace Hotel

Property: Hanoi City Palace Hotel
Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#45 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hanoi City Palace Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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