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“Great boutique style hotel in Hanoi.”

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Hanoi City Palace Hotel
Ranked #114 of 598 Hotels in Hanoi
Certificate of Excellence
Reviewed 6 February 2014

The quality of the attention given by staff to see to our needs exceeded our expectations. The Hanoi City Palace Hotel provides for a comfortable stay at a competitive price. The staff are very friendly and pleasant and were quick to provide assistance and answer questions. The room (family with balcony) was of a good size and we were pleased to note that a computer was made available for our use. Also, a fresh fruit basket was placed in the room each day. The bed was comfortable and a good night's sleep was had. The breakfast that was included was decent and filled our needs. I enjoyed the pancakes the most. The location is good and near shopping and tourist attractions. We used the hotel transportation to and from the airport and were pleased with that service as it offered an additional sense of comfort and safety. I would recommend this hotel to value minded travelers.

  • Stayed: February 2014, travelled as a couple
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Thank wgbell10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 3 February 2014

What a joyful experience, Staff and rooms, price and service are all top quality here, I cannot recommend this hotel enough. With spacious, clean well equipped rooms this hotel is central and a must for the conscious traveler. Stay here and enjoy Hanoi knowing this is one place you will not be ripped off. Taxis to the Airport, advice and a smile. Perfect in every way. John Griffiths.

Room Tip: Ask for a room with an outside window.
  • Stayed: January 2014, travelled solo
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Thank Bazileous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2014

We stayed at this hotel for a total of 5 nights during our stay in Vietnam, and we loved it! All the staff were so lovely and helpful, the rooms were nice and clean, and the breakfast included was great. We would definitely recommend this hotel for anybody staying in Hanoi, as its such a great location in the old quarter. We would especially like to thank Quan, who went above and beyond to make us feel comfortable during our stay.

Room Tip: Try to get a room second floor and above, as the kitchen noises on the first floor can be loud.
  • Stayed: January 2014, travelled with friends
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Thank Taylor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 January 2014

This was our hotel after Halong Bay and before early departure so didn't get too involved but I would suggest that of everywhere we stayed in Vietnam the friendly helpful manner of all of the staff at this hotel is second to none. It's not the Ritz but at US$40 including breakfast for 2 of us, you would normally be in a dorm at that price. Right on the edge of the Old Quarter made it easy for walking back in to pick up a few more bargains before heading to China. Laptop provided with WIFI in the room, showed the room a few days earlier before paying, welcome towel and drink, taxi to airport arranged, insisted we eat more at breakfast, all with a smile and whilst we were a guest for a mere 16 hours it felt like we had stayed a week. Ensuites probably need a bit of a tweak but not a major issue at all. Thank you for your warmth and smiles.

  • Stayed: January 2014, travelled as a couple
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Thank DennisMark23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 January 2014 via mobile

Mr Phong and his team are charming, helpful and always looking to satisfy the customers.
Location is good, rooms are correctly priced.
Mr Phong recommend and booked for us several hotels and all were excellent choice.
Happy to recommend that hotel

  • Stayed: January 2014
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Thank MDWaysman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 January 2014

I had a great time at the hanoi city palace. All the staff were incredibly friendly and would go out of their way to make sure you were comfortable. They took all the work out of organising airport transfers, a ha long bay trip, and even recommendations for the best place to find good street food late at night and the best fresh beer joints.

Stayed: January 2014, travelled as a couple
Thank Mitch_Simmons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 January 2014 via mobile

We stayed here for 3 nights and loved it. Great location, super friendly staff and nice rooms. By far the comfiest bed we've had. The buffet breakfast was simple but tasty- the best banana pancakes. They went out of their way to accommodate us. Would recommend to anyone.

Stayed: January 2014, travelled with friends
1  Thank Samleggat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#46 Spa Hotel in Hanoi
Price Range: £27 - £41 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi City Palace Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
Reservation Options:
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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