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“Great stay in Hanoi!”

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Hanoi City Palace Hotel
Ranked #89 of 578 Hotels in Hanoi
Seattle, WA
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great stay in Hanoi!”
Reviewed 17 February 2014

What a terrific hotel! The room was clean and large and the price coulnd't be beat. The staff were very helpful and accomadating. They even held our luggage overnight while we went to Ha Long bay. I fully recommend Hanoi City Palace Hotel. The only negative is the bathroom was a bit moldy.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
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Helpful?
Thank stephsean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,240 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Vietnamese first
  • Any
English first
Ile-de-France, France
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 February 2014 via mobile

The hotel is located in the center of Hanoi old quarter. The room is VERY VERY nice and big. Thu and all of staff were very friendly and helpful. Breakfast was excellent, too. Thank you very much for your great service.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tienfr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 February 2014 via mobile

Hanoi City Palace is centrally located, between the Old Quarter and the French Quarter of this historical city. Come with a good pair of walking shoes, and you can discover most of the key sites on foot. The staff at the hotel are extremely charming, polite and ever so helpful. We arrived mid morning and were provided with a room to rest in until our room was ready later in the afternoon, which was immensely helpful considering we had flown from Bangkok at a very early time, and I was suffering from a bad headache! Once moved to our room, the staff had gone out of their way to decorate it for our honeymoon-like holiday, even providing a cake and balloons! It was very sweet and touching, and completely unexpected. Very classy! While we had some problems with the heating in our room and were unable to be moved to another room until morning (the hotel was full with an organized tour), the manager went out of his way to find a suitable solution for the night, including going out to buy a portable heater for us! The next morning we were moved to another room, and all staff were profusely apologetic for the trouble with the heating from the previous night. Broken heaters (or ACs) happen everywhere. Where this hotel distinguished itself was in how hard they worked at trying to find a solution, and once a solution found, how genuinely sorry they were for our trouble. This professionalism demonstrates true class and exceptional service. A very strong recommendation for this hotel, its manager, and all its staff, from the staff in breakfast dining room to those at the reception!

PS. We discovered a little gem of a café/restaurant about 2 blocks from there, called "Moments" (across the street from the hotel, two blocks to the right of the hotel).

Stayed February 2014, travelled as a couple
Helpful?
Thank Caro19641024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canterbury, United Kingdom
Level Contributor
125 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 13 February 2014 via mobile

We booked over the web and everything went to plan. We were picked up at airport and the visa application was quick and easy. The staff were all charming on our early morning arrival. We had a lovely breakfast after which our room was ready. The hotel arranged trips to Ha long bay and Sapa both of which went very well. They even gave us a room free when we returned from ha long whilst we waited for the night train to Sapa. Even after we left they managed to arrange train tickets for us and delivered them to us in Ninh binh. Great service all round and very good location.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank AcbMei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 6 February 2014

The quality of the attention given by staff to see to our needs exceeded our expectations. The Hanoi City Palace Hotel provides for a comfortable stay at a competitive price. The staff are very friendly and pleasant and were quick to provide assistance and answer questions. The room (family with balcony) was of a good size and we were pleased to note that a computer was made available for our use. Also, a fresh fruit basket was placed in the room each day. The bed was comfortable and a good night's sleep was had. The breakfast that was included was decent and filled our needs. I enjoyed the pancakes the most. The location is good and near shopping and tourist attractions. We used the hotel transportation to and from the airport and were pleased with that service as it offered an additional sense of comfort and safety. I would recommend this hotel to value minded travelers.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank wgbell10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brentwood, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 3 February 2014

What a joyful experience, Staff and rooms, price and service are all top quality here, I cannot recommend this hotel enough. With spacious, clean well equipped rooms this hotel is central and a must for the conscious traveler. Stay here and enjoy Hanoi knowing this is one place you will not be ripped off. Taxis to the Airport, advice and a smile. Perfect in every way. John Griffiths.

Room Tip: Ask for a room with an outside window.
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  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bazileous
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
1 review
Reviewed 27 January 2014

We stayed at this hotel for a total of 5 nights during our stay in Vietnam, and we loved it! All the staff were so lovely and helpful, the rooms were nice and clean, and the breakfast included was great. We would definitely recommend this hotel for anybody staying in Hanoi, as its such a great location in the old quarter. We would especially like to thank Quan, who went above and beyond to make us feel comfortable during our stay.

Room Tip: Try to get a room second floor and above, as the kitchen noises on the first floor can be loud.
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  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Taylor S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi City Palace Hotel

Property: Hanoi City Palace Hotel
Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#29 Best Value Hotel in Hanoi
#37 Spa Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
Reservation Options:
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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