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“Superb service, interesting area”

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Hanoi City Palace Hotel
Ranked #146 of 607 Hotels in Hanoi
Certificate of Excellence
Reviewed 4 March 2014

In spite of its name, the City Palace is a rather simple but thoroughly clean and friendly hotel with excellent service. Drinks were served while I was waiting to check in. The front-desk clerk sat down and reviewed features of the hotel, patiently answering questions about the neighbourhood as well. Very helpful service for arranging trips. The room was comfortable, and included a balcony overlooking a busy street filled with motor scooters. Some key museums within walking distance. All in all, a very pleasant place with a very helpful and efficient staff.

  • Stayed: December 2013, travelled on business
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Thank Anemoney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 1 March 2014

we stayed there over 7 nights and found it perfect !!! The hotel director Pham Thanh Phong went out of his way to make our stay sooo easy and enjoyable, for example it was no problem for him to go out and get my mobile phone setup with a local SIM and credit, I hurt my ankle and he sourced some balm for me as I could not walk easily AND that same helpful attitude was displayed by ALL the staff ALL the time, we were wrapped with this hotel. The breakfasts were excellent with enough food to keep you going most of the day. We are looking to return there again, we have no hesitation in recommending it....they even helped us with backup tours on our spare days....soooo good.....even a late checkout when the rooms were not booked out ;-)

Room Tip: any room was excellent ......doubles were best
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  • Stayed: February 2014, travelled as a couple
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Thank Vanimo_Surf_Lodge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 February 2014

We stayed in Hanoi city palace hotel for 3 nights and the service from start to finish was exceptional..All the staff were extremely helpful and very efficient. They organised our Halong Bay tour and looked after our needs very well..Breakfast was also really good. we were also given room upgrades on two of our nights which was great..
Highly recommend Hanoi city palace hotel..great location, service and hotel..

  • Stayed: February 2014
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Thank Andyprat23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014

We were booked in Hanoi City Palace as a part of our package tour with Custom Vietnam Travel. This hotel is in the center of the busy Hanoi with lots of shops around.
It was a very nice room with a small balacony. Hotel offered us complimentary Wine & Cake as part of my husbands birthday celebrations. The breakfast was average.The staff are friendly. We enjoyed our stay in Hanoi City Palace.

Room Tip: Ask for rooms with windows.
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  • Stayed: January 2014, travelled as a couple
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Thank anandvnath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 February 2014 via mobile

This is a treasure of a spot in downtown Hanoi! A fun and attentive staff added a special note to this European style hotel. The bathroom and bedroom are roomy and comfortable. The included breakfast offered several delicious options. Excellent services, including laundry and restaurant recommendations. We would gladly return!

Stayed: January 2014, travelled as a couple
Thank Cynthia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

They picked us up from the airport as arranged on the internet when we booked. The hotel was very comfortable and breakfast was delicious. When my phone was stollen the manager sent a friendly staff member to the police with us to translate and help us. They packed a delicious breakfast for us to take on the bus ( because we were late for our pick up) when we went to Halong Bay and they stored our luggage for free. After our Halong Bay trip they upgraded our room. We would definitely come back here again and recommend it to other.

Room Tip: The beds in the lower range were harder than upper range.
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  • Stayed: January 2014, travelled as a couple
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Thank DanielleJambo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 February 2014

I chose this hotel because of the recommendation from Tripadvisor and they were accurate. Good central location, friendly staff, clean rooms, working wifi. We booked tours through reception at reasonable costs. Only comment would be that they need to upgrade their towels and fix the wonky toilet seat, not a big issue. Only 16 rooms in the hotel so nice and quiet. Recommend you get the car to pick you up if travelling for the first time. Nice way to arrive. Drive to hotel is 1 hour from airport.

  • Stayed: February 2014, travelled as a couple
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Thank LeonieTom188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#17 Family Hotel in Hanoi
#28 Romantic Hotel in Hanoi
#58 Spa Hotel in Hanoi
Price Range: £30 - £48 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi City Palace Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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