I have traveled a lot in the past 3 years and without a doubt the service I received at Hanoi City Palace Hotel was the best I've ever received. The hotel is in a good location, is very comfortable and clean. The breakfast is great with an extensive range of freshly cooked food which is cooked in front of you. Its a perfect start to the day.
But the best thing about this hotel is the service. All the staff from the porters to the manager are a pleasure to deal with. I've never experienced this kind of service before. The staff and especially the manager Mr. Pham made me feel so comfortable and welcome, it was like being at home. I promise that you will receive 5* service at this hotel. I loved the fact that the manager and staff escorted me to my waiting taxi when I was leaving to see me off and thank me with a genuine smile. That's another thing about Mr Pham, he is so genuine, Its obvious he really cares his customers have a great experience at his hotel.
The hotel is centrally located in the old town, within walking distance to many attractions and restaurants. The staff can arrange all tours and onward travel for you including trips to Halong Bay and Sapa.
So in summary, this is one of the best hotels I've ever stayed in and definitely has the best service I've ever experienced. I look forward to returning here someday and would recommend it to anyone.
- Official Description (provided by the hotel):
- Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more less
- Reservation Options:
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- Also Known As:
- Elegance 3 Hotel Hanoi
- Elegance 3 Hanoi