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“Best service ever” 5 of 5 bubbles
Review of Hanoi City Palace Hotel

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Hanoi City Palace Hotel
Ranked #89 of 578 Hotels in Hanoi
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Best service ever”
5 of 5 bubbles Reviewed 24 June 2014

I have traveled a lot in the past 3 years and without a doubt the service I received at Hanoi City Palace Hotel was the best I've ever received. The hotel is in a good location, is very comfortable and clean. The breakfast is great with an extensive range of freshly cooked food which is cooked in front of you. Its a perfect start to the day.

But the best thing about this hotel is the service. All the staff from the porters to the manager are a pleasure to deal with. I've never experienced this kind of service before. The staff and especially the manager Mr. Pham made me feel so comfortable and welcome, it was like being at home. I promise that you will receive 5* service at this hotel. I loved the fact that the manager and staff escorted me to my waiting taxi when I was leaving to see me off and thank me with a genuine smile. That's another thing about Mr Pham, he is so genuine, Its obvious he really cares his customers have a great experience at his hotel.

The hotel is centrally located in the old town, within walking distance to many attractions and restaurants. The staff can arrange all tours and onward travel for you including trips to Halong Bay and Sapa.

So in summary, this is one of the best hotels I've ever stayed in and definitely has the best service I've ever experienced. I look forward to returning here someday and would recommend it to anyone.

Room Tip: Some rooms have internal windows which can be a good thing as they are quite. But if you prefer natu...
See more room tips
  • Stayed May 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank David00787
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,236 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (148)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Vietnamese first
  • Any
English first
Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 June 2014

Really excellent and friendly staff who were helpful above and beyond the call of duty. Clean and quiet rooms. Great location. When we came back here after a trip up to Ha Giang and they were full they sorted us out with another really good place to stay.
http://www.sendapostcardetc.com/

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank BenHowe2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland, New Zealand
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 17 June 2014 via mobile

We felt very much at home here....the staff were wonderful, always smiling and nothing was too much trouble. After 3 nights we moved to the other end of town to a larger more expensive hotel just to be closer to all the museums. We wish we hadn't...! The staff there did not make us feel welcome at all. The room while larger was not as nice.
Well done Hanoi City Palace...keep up the good work. We will certainly recomend you to others!

Stayed June 2014, travelled as a couple
Helpful?
1 Thank johnandsandragould
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

Mr Pham; the manager and all of the staff are absolutely amazing and fully understand how important service is with a friendly smile and laugh. Loved the location - we had a beautiful junior suite with balcony which was great to watch the traffic go by. Breakfast was simply wonderful with beautiful touches like fresh flowers and cut fruit on the table. Hotel offered pick up/drop off service from the hotel and arranged great tours for us (Hoa Lu/Tam Coc and Food on Foot Tour) and were always ready with a superb recommendation for dinner around town. My husband and I could not ask for a better first experience in Hanoi and we must say that we will be back!
A great big thank you to all of the Hanoi City Palace Hotel Staff!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Feathers2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
31 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 9 June 2014

We have just come back from Vietnam and had a great time. First time travellers to Vietnam. The location of the City palace is excellent...right in the middle of the old quarter. It is walking distance to everything....if you can negotiate the traffic. The staff at the hotel were excellent. We first stayed in a standard room which was fine. We only upgraded to the balcony room as we arrived back from Sapa at 6.00am and it was the only room ready. We are glad we did upgrade as it was bigger and we could watch the city go by. The Hotel was very clean...aircon fantastic and all staff extremely accommodating." Hoy" even took us up the street to get a sim card for our phone. "Junie" at reception could do no wrong....Palm, Luc and all the staff ...thank you for a great stay. We will definitely be back

Room Tip: Get a balcony room as it is much bigger
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  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank JMartin270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wellington, New Zealand
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 May 2014

Great location and staff who couldn't do enough to help...nothing was a problem for them...Location was great easy to get places and the included breakfast superb...definitely recommend as a place to stay in Hanoi!

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank 938Camille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 23 May 2014

I liked very much to stay at this beautiful hotel. The staff is very friendly. The room was very clean. The bed was very confortable. The breakfast was very good. The location are perfect at the old city. They stored my baggage when I went to Halong Bay and Sapa. I am very happy to choice this fabulous hotel.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Nicole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi City Palace Hotel

Property: Hanoi City Palace Hotel
Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#37 Spa Hotel in Hanoi
#45 Best Value Hotel in Hanoi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Hanoi City Palace Hotel 3.5*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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