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“Wonderful hotel with old-fashioned ambiance, furnishings, service”

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Hanoi City Palace Hotel
Ranked #119 of 597 Hotels in Hanoi
Certificate of Excellence
Reviewed 15 September 2009

We decided to stay longer than expected in Hanoi and Hotel Elegance #4 (which is where we spent most of our trip) was fully booked. They moved our luggage over to #3 (and back, several days later). We loved the old-style furnishings, the tiles, bathroom, the comfort, attentiveness of staff. Our room at Elegance#3 was actually larger and better appointed than the one we had in Elegance #4

  • Stayed: July 2009, travelled as a couple
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8  Thank ledzepfan3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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904 - 910 of 1,254 reviews

Reviewed 13 September 2009

I enjoyed the service provided by the staff at Hanoi Elegance #3. My first room could have been a little bigger though - (about 1 foot between the end of the bed and the wall). The room was clean and the PC in the room was great to have. One thing I would say is that I think they could improve their breakfasts. But overall, for the price I think that it was reasonable.

  • Stayed: September 2009, travelled solo
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6  Thank Kirstylea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 September 2009

There have been lots of reviews of this hotel, so I don't need to say much, other than this place is excellent. Next time in Hanoi I won't consider staying anywhere else. Staff, hotel and location are great - breakafst is what you expect from a small boutique hotel - adequate hot breaky - limited choice but cooked on the spot for you - not luke warm hot box muck.

  • Stayed: August 2009, travelled with friends
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4  Thank BaldricandBaddles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2009

The hotel staff is dedicated to giving great service, from the time you check in and they offer you juice while you wait, to anticipating your needs (they asked if I wanted to taxi to the airport booked the day before I was going to check out). The rooms are comfortable, clean, and nicely decorated, and a computer is in each room. A great value. The staff booked an overnight trip to Ha Long Bay based on my preferences, and that excursion was a highlight of the trip.

  • Stayed: September 2009, travelled solo
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8  Thank sfsteve678
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 September 2009

After having stayed at different top class hotels when traveling for business, we stayed at Hotel Elegance 3 Hanoi to prolong our stay on private basis. Since both of us are travelling a lot for business purpose, and are used to high Swiss quality standards where we live, we can only warmly and without any restrictions recommend this excellent Hotel for its service, kindness, quality of the rooms, central situation in the town (Back rooms very quiet), perfectly clean, well kept with fresh fruit plate and water every day.

The staff at Elegance Hotels is really service minded and does what ever is possible to make your stay easy. They organized our visits to other parts of the country including pick ups to and from the train station even at 4:30h in the morning with a person from the hotel waiting for us on the platform, provided us help with packaging for gifts we bought, organized day time room with shower facility after our last trip as we had to stay the day in Hanoi before our departure for home the same evening despite the fact we had already left the hotel 4 days earlier, they kept our main luggage while we were travelling around and so on!

Just stay there and enjoy your stay!

  • Stayed: August 2009, travelled as a couple
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8  Thank crivalBasel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2009

While this hotel doesn't have a huge fancy lobby or a big driveway - you would be hard pressed to find this kind of quality for this price. The rooms were a good size, very clean and came with a computer equipped with internet. The staff and location of this hotel is what makes it so perfect. It was a little noisy in the morning as our room had no window but faced the main reception area. Still a great find in busy hanoi

Stayed: July 2009, travelled as a couple
2  Thank travellingcpl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 September 2009

the rooms are beautifully decorated and modern with flat screen tv and in room computers with free internet access. all features and amenities were appealing. i could have stayed comfortably in that hotle for many nights.

the hotel staff was kind and accommodating.

this hotel is well worth the cost due to design, location, decor and overall appearance and ammenities

  • Stayed: August 2009, travelled with friends
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4  Thank kiminykaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hanoi City Palace Hotel

Address: 106 Hang Bong Street, Old Quarter | Hoan Kiem Dist, Hanoi 10000, Vietnam (Formerly Hanoi Elegance Sapphire Hotel)
Region: Vietnam > Hanoi
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Hanoi
#20 Family Hotel in Hanoi
#29 Romantic Hotel in Hanoi
#49 Spa Hotel in Hanoi
Price Range: £37 - £45 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hanoi City Palace Hotel 3*
Number of rooms: 18
Official Description (provided by the hotel):
Best boutique hotel in the Old Quarter of Hanoi, with modern facilities served by a team of professional & dedicated team, providing you a comfortable & memorable stay. Staff can speak multiple language ... more   less 
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Also Known As:
Elegance 3 Hotel Hanoi
Elegance 3 Hanoi

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