The staff at this hotel were amazing. They were extremely friendly, helpful and overall simply amazing. While there I got sick and couldn't go to Halong Bay with my family, they were fully booked so moved me to the sister hotel. Hoa packed me into a taxi and took care of my luggage, laundry, everything. Bella booked our tours and even got me some of my tour refunded without any asking. Linda was also amazing, I can highly recommend this hotel, all the staff and facilities were fantastic.