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“Good option for a long layover”
Review of PARKROYAL Saigon

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PARKROYAL Saigon
Ranked #50 of 468 Hotels in Ho Chi Minh City
Certificate of Excellence
Reviewed 9 July 2014

My husband and I stayed in this hotel for one night during a long overnight layover. It was perfect for our needs. We arrived late at night and were picked up by the hotel shuttle. The hotel was only about 5 minutes drive which was perfect as we had been traveling all day. Staff were all very polite and helpful. Our arriving flight into HCM changed at the last minute and the staff were very helpful when I called them from the airport in sending the shuttle.
Our room was an enormous king size bed at the end of the hall. I am a light sleeper and our room was very quiet (our window faced the street although we were on the 6th floor). Breakfast was included in the price and was fabulous with both western choices and also very tasty Vietnamese dishes. Due to our lack of time we were unable to use the facilities such as the pool and fitness room, but everything was very clean.
If I had been visiting the city for pleasure and not merely passing through I would have made it a point to stay within District 1 itself to better sight see. Otherwise, the hotel (and airport) is about 50 min driving time to the main city center. That being said, we would definitely recommend staying at this hotel if you are passing through and need to be close to the airport.

Room Tip: Higher floors are probably quieter and ask for a room at the end of the hall.
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  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank aaj12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 12 July 2014

Dear Valued Guest,

It was a pleasure to have you with us and we are so delighted to read your excellent comments of our facilities and services. It was just unfortunate that you had a very short stay but nonetheless, we are very glad that you had a truly great experience with us. Our rooms on the street side are equipped with double-glazed windows, hence, ensuring quiet and sound sleep.
Our hotel is just 6 kms to the city center and we provide complimentary daily shuttle to the city centre for our guests’ convenience.

Thank for your nice feedback and this is equivalent to recommending us to prospective guests.

We look forward to being of service to you again on your next visit to Ho Chi Minh City.

Sincerely,


Grace Agatep
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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277 - 283 of 627 reviews

Reviewed 8 July 2014

Me and my wife visited ho chi minh city and stayed at royalpark hotel saigon . It was amazing experience . Rooms are very big and on request u get to have a king size bed.the view is good from all the rooms. Staffs are amazingly good and helpful.
However food is good in the hotel but only till 2230 hrs after that u actually get nothing except for supper meal choice is ver less. Overall the hotel experience is very good. Atm machines are located attached to the hotel and very convenient however avoid going at night to the atms.ho chi minh city tour was good with amazing hotel service.

  • Stayed: July 2014
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1  Thank Samirlewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 12 July 2014

Dear Valued Guest,

It was a pleasure having you as our guest and thank you for sharing your very nice feedback. Your satisfaction is truly important to us and hearing great comments from our guests is a great inspiration and motivation for us to continue ensuring utmost comfort of all our guests.

We hope to have you back again soon.

Sincerely,


Grace Agatep
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

This hotel is very close to the airport and certain industrial areas but it's not a luxurious hotel like the Rex. Wifi kept dropping out (was rectified quickly) and Aircon was old and could not be turned off - it made so much noise I had to use airplugs. Decent swimming pool and breakfast was good. My "Room with a view" did not have a view...

  • Stayed: June 2014, travelled on business
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Thank Rodney J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 12 July 2014

Dear Valued Guest,

Thank you very much for taking time to post your feedback in Tripadvisor. We are sorry that you were inconvenienced by the noise of the aircon in your room. Aircon in our rooms are all individually-controlled so we will check why you were not able to manipulate the switch. Our superior rooms have a modest view of the busy Nguyen Van Troi Street while our deluxe and clubrooms are have a pool view.

Again, thank you and hope you stay with us again soon.

Sincerely,


Grace Agatep
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 June 2014

I stayed in this hotel in early Feb and I could not wait to return. The hotel is very well located in HCM . It is very close to the airport and the hotel provides a nice taxi to pick you up and to get you settled in the room the staff is very attentive to your needs. I usually spend one or two days in this hotel to relax and unwind. The rooms very clean and the king size bed are really King Size. I enjoy the size and firmness if the bed. Like I said this is always good night stay and I would recommend you consider the hotel.take care team and safe travels

Stayed: June 2014, travelled on business
Thank troy j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 25 June 2014

Dear Valued Guest,

Thank you for your patronage and the perfect rating as well as the very good feedback. Nothing is more heartwarming than reading your great experiences during your stay in our hotel. Your nice feedback is equivalent to recommending us to prospective guests and we highly appreciate that.

It was and will always be a pleasure having you as our guest. We would be glad to welcome you again on your next visit.

Sincerely,


Grace Agatep
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 June 2014

We needed a hotel in a hurry for 1 night due to a cancelled flight. We arranged this room via the hotel service at the airport, and did not know what to expect. However we were very surprised and delighted to find such a lovely hotel within a 5 minute taxi drive. The room was lovely, but vaguely smoky as we had not thought to ask for a non smoking floor. We decided to use the beautiful swimming pool as we were hot and sticky, and we used the lovely changing rooms at the spa, who provided us with towels and gowns. It was dark by this time, so lovely to swim and relax before we enjoyed the seafood buffet dinner which was FABULOUS! Plenty of choices from the buffet, sushi, salads, cold meats etc, then chefs cooked a selection of meats and seafoods to order, chicken, beef, prawns, fish etc - we chose barbecued lobster with garlic which was divine! We don't get much opportunity to eat lobster where we live! We had a lovely sleep in a massive bed, and got up early for the re-scheduled flight, breakfast was included but we only had coffee as still full from the night before! Efficient and speedy check out arriving promptly at the airport. Lovely experience, when it could have been very difficult. I would stay again, but location is not central for the main sites of Saigon. Great for an airport stopover or business hotel.

Stayed: June 2014, travelled as a couple
Thank Janet F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 25 June 2014

Dear Valued Guest,

It was truly a pleasure being of service to you and thank you for the heart-warming comments of your experiences with us. We are pleased to know that you enjoyed the comfort of our huge beds and our restaurant, which is really very popular as we serve a wide spread of delectable dishes.

Again, thank you and we look forward to being of service to you again on your next visit.

Sincerely,


Grace Agatep
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2014

Stayed here for a layover trip and was pleasantly surprised to discover a gem of an airport hotel. This property belongs yo the GHA group of small luxury hotels and rightfully so. The room is big and had tasteful furnishings. Arriving on a red eye and leaving on an early flight out, it's ten minute away location from the airport was a plus on top of the comfy bed and sleeper friendly pillows. The hotel also carries a one way airport transfer that guests can avail.

  • Stayed: May 2014, travelled on business
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Thank Joan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 25 June 2014

Dear Valued Guest,

Thank you very much for taking the right choice of staying with us. Thank you for your excellent rating of our facilities and service and we are so glad that you had an amazing experience with us. Your comfort and satisfaction are so important to us, hence, we shall continue to ensure that our guests bring back home great memories of our hotel.

Please stay with us again soon and do not hesitate to contact us for any further assistance.

Sincerely,


Grace Agatep
Director of Sales and Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 June 2014

We stayed only for 1 night as we needed somewhere near to the airport. The hotel provided a free airport pick up which we found excellent, it was lovely to have a smiling face meet us as we walked through arrivals. Check in was friendly, quick and efficient. We had a complimentary beer from the bar which was also a nice touch. The bar area is open plan to the hotel entrance and public areas so no real bar atmosphere. A wedding was going on in a function room but unfortunately the children were running around loudly in the public/bar area. Sleep quality was poor because of some kind of loud outside noise in the early hours of the morning.
Breakfast arrangements turned out to be ridiculous. We knew we had to pay for breakfast so checked the breakfast menu provided in our room however when we got to the restaurant the waitress said nothing and only showed us to a table. The waitress brought us only one cup of coffee each and this turned out to be cold. We helped ourselves to the simple breakfast we thought. but just as we were about to start eating this very loud banging and drilling started right next to the area of the restaurant where we'd all been seated (the breakfast room was less than a third full so we could have been seated at the opposite end further from the maintenance work). We decided not to complain as we were in a hurry to check out to get back to the airport. However when we asked for the breakfast bill it was a set price and turned out to be extremely expensive!! Im afraid this breakfast episode completely spoiled our stay.

  • Stayed: May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank welltravelled92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
graceagatep, Director of Sales and Marketing at PARKROYAL Saigon, responded to this reviewResponded 25 June 2014

Dear Valued Guest,

Thank you for staying with us and it was a pleasure being of service to you. We truly appreciate you taking your time to share your review of our experiences in our hotel and we regret to learn that there was a slight inconvenience when you were having breakfast; our apologies. Renovation of our kitchen is finished and there are no more irritating noise at the restaurant.

Please be assured that the next time you stay with us, it will be beyond your expectations and you will have a more pleasurable stay.

Sincerely,


Grace Agatep
Director of Sales and Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL Saigon

Address: 309B - 311 Nguyen Van Troi Street | Tan Binh District, Ho Chi Minh City, Vietnam
Phone Number:
Region: Vietnam > Ho Chi Minh City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Ho Chi Minh City
#36 Luxury Hotel in Ho Chi Minh City
#39 Romantic Hotel in Ho Chi Minh City
Price Range: £67 - £106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — PARKROYAL Saigon 4*
Number of rooms: 186
Official Description (provided by the hotel):
PARKROYAL Saigon is a 186-room hotel, the first atrium-style hotel in Ho Chi Minh City, conveniently located five minutes away from Tan Son Nhat International Airport. It is also within easy reach to Tan Binh Exhibition and Convention Centre (TBECC) and shopping areas such as Saigon Super Bowl, Parkson and Big C. PARKROYAL Saigon is the practical alternative to business and leisure travellers. All rooms from Superior to Suites offer complimentary high speed and wifi internet access. The Orchid Clubrooms offer Orchid Club Lounge access for complimentary afternoon and evening cocktails. Aside from the convenience of its location, PARKROYAL Saigon also offers guests a dining experience of both Asian and Western cuisines at the Garden Brasserie restaurant with a cool and refreshing view of our outdoor pool garden. Other facilities include a 300-seat ballroom, function rooms, Lotus Bar offering signature cocktails and wines for a relaxing evening and St. Gregory to indulge in a healthy lifestyle. ... more   less 
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Also Known As:
Parkroyal Saigon Hotel Ho Chi Minh City

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